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Austin, Texas, United States · Hybrid
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Austin, Texas, United States · Hybrid
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Austin, Texas, United States · Hybrid
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Lead and develop a team of Enterprise Support Specialists to ensure seamless B2B partner experiences. Use data-driven insights to influence product roadmaps and optimize support workflows through cross-functional collaboration.
Requires at least one year of leadership experience and expert-level proficiency in partner data analytics. Candidates must possess strong project management skills and the ability to solve complex technical and operational problems.
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
The role of a Wise Platform Enterprise Support Team Lead is a blend of team management, strategic oversight, and hands-on operational support, all focused on ensuring Wise's business-to-business partners have a seamless experience. This is a crucial position that sits at the intersection of leadership and customer service, with a strong emphasis on data-driven decision-making and continuous improvement.
As a Team Lead, your primary responsibility is to lead and nurture a team of up to 10 Enterprise Support Specialists. This isn't just about managing tasks; it's about fostering a high-performing and motivated team.
Responsibilities:
Team Leadership and Development: You'll be a coach, mentor, and manager. This includes setting clear performance and quality targets (KPIs) and holding the team accountable. You will be responsible for tracking individual progress, identifying skill gaps, and providing training to ensure the team is well-equipped to handle all partner inquiries and complaints. You'll also be involved in hiring and onboarding new team members and conducting regular one-on-one meetings and performance reviews.
Operational Management: You are the key to a smooth and efficient support workflow. You'll ensure the team is effectively managing the flow of inquiries and complaints, ensuring that service level agreements (SLAs) are met. This also involves managing work schedules, particularly for a team that provides global coverage, and ensuring there's a fair balance of on-call duties if applicable. You will also be the account owner of the long-tail accounts for the Wise Platform.
Data and Insights: A significant part of the role is using data to drive improvements. You'll be responsible for collecting and analyzing partner feedback through satisfaction surveys and other channels. You'll then take these insights—the pain points, common issues, and opportunities for improvement—and present them to the wider Wise Platform team, which includes Customer Success, Account Management, and Servicing teams. This feedback loop is essential for influencing product and process changes that enhance the partner experience and reduce the need for future support.
Leadership: At least 1 year of leading small to medium sized teams.
Analytics: You must be an expert in working with partner data. The ability to dive into data, understand what it's telling you, and turn that information into actionable insights is crucial for the continuity of the partnership and the improvement of their implementation.
Project Management: A significant part of the role involves working on projects that benefit both the partner and internal teams. You'll need to be skilled at defining project goals, creating timelines, allocating resources, and ensuring projects are completed on time and to a high standard.
Complex Problem-Solving: You'll be the point of contact for internal teams and the person specialists escalate issues to. This requires a strong ability to diagnose complex technical and operational problems, develop creative and effective solutions, and guide your team through difficult situations.
Communication and Presentation Skills: You must be an excellent communicator, able to articulate complex concepts and data-driven insights to a wide range of audiences, both internal and external. You will need to be a master of stakeholder management, ensuring everyone is on the same page.
👋 Wise Platform: who we are, what we do
👀 How we work: a practical guide
⚙️ The Wise Tech Stack, 2022 Edition
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
160+ countries. 40+ currencies. Money for here, there and everywhere.
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cross-border payments network that will one day power money without borders for everyone, everywhere. However you use the platform, Wise is on a mission to make your life easier and save you money. Co-founded by Kristo Käärmann and Taavet Hinrikus, Wise launched in 2011 under its original name TransferWise. It is one of the world’s fastest growing, profitable technology companies and is dual listed on Nasdaq in the US (WSE) on the London Stock Exchange under the ticker, WISE. 19 million people and businesses use Wise globally. In fiscal year 2026, Wise supported around 19 million people and businesses, processing over $240 billion in cross-border transactions and saving customers over $3 billion. For customer queries: Please note that LinkedIn is not a Wise Customer Support channel. If you would like to hear from our Customer Support team, please see our Facebook, Twitter and Instagram pages. Login to access customer support: https://wise.com/login/ FB: https://www.facebook.com/Wise/ IG:https://www.instagram.com/wiseaccount/ TW:https://twitter.com/home
Offices: The Tea Building, 56 Shoreditch High Street, London, E1 6JJ, GB · W 26th Street, New York City, US · Váci út 80, Budapest, Budapest 1133, HU · Paya Lebar Link, Geylang, Central Region, SG · Veerenni 24, Tallinn, Harjumaa 10135, EE
Based on 964 listings with disclosed salaries, most data & analytics jobs in Austin, TX pay between $76k–$210k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 1,792 open data & analytics positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Amazon, Apple, Fluidstack, Texas Health and Human Services, Applied Materials, among others. Browse the listings above to see every active employer.
Yes — 827 of the 1792 open data & analytics positions offer remote or hybrid work (236 remote, 591 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
