Wilmington, Massachusetts, United States · On-site
$50k–$70k/yr
Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patient…
Skills: Analytical Skills, Multitasking, Problem Solving, Strategic Thinking, Selling Skills
Wilmington, Massachusetts, United States · On-site
$15/hr–$16/hr
Location: 687 Main St Rte 38, Wilmington, Massachusetts 01887 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer S…
Skills: Customer Service, Equipment Inspection, Inventory Management, U-Scan Technology, Forklift Operation
Wilmington, Massachusetts, United States · Hybrid
$20/hr–$23/hr
Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patient…
Skills: Ms Office, Critical Thinking, Decision Making, Administrative Skills, Organizational Skills
Wilmington, Massachusetts, United States · Remote OK
$100k–$113k/yr
Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patient…
Skills: Strategic Leadership, Operational Excellence, People Management, Performance Tracking, Stakeholder Management
Wilmington, Massachusetts, United States · Hybrid
$64k–$114k/yr
Discover a Career That Empowers You - Join HUB International At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures whe…
Skills: Commercial Insurance, Commercial Lines Coverage, Client Relationship Management, Account Rounding, Risk Analysis
Wilmington, Massachusetts, United States · On-site
$62k–$86k/yr
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end sys…
Skills: Robot Teleoperations, Technical Support, Problem Solving, Microsoft Excel, Microsoft Word
Wilmington, Massachusetts, United States · On-site
Regional Service Leader Role Purpose The Regional Service Leader is an operations and capability-building leader responsible for elevating service execution, leadership effectiveness, and customer experience across a mul…
Skills: Operations Leadership, Performance Management, Strategic Planning, Change Leadership, Coaching
Wilmington, Massachusetts, United States · On-site
Regional Service Leader Role Purpose The Regional Service Leader is an operations and capability-building leader responsible for elevating service execution, leadership effectiveness, and customer experience across a mul…
Skills: Operations Leadership, Strategic Planning, Performance Management, Process Standardization, Coaching
Wilmington, Massachusetts, United States · On-site
$18/hr–$24/hr
Balance Life & Work with a New Career Opportunity (LONG TERM CARE) (SHORT TERM REHAB) (SKILLED NURSING) Now Hiring - Unit Secretary - Wilmington, MA CareOne at Wilmington $ 18.00 - $ 24.00 Compensation will be based on, …
Skills: Receptionist Services, Secretarial Services, Supply Management, Medical Terminology, Patient Relations
Wilmington, Massachusetts, United States · On-site
$66k–$96k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Customer Service, Inside Sales, Relationship Building, Microsoft Office, Quote Processing
Wilmington, Massachusetts, United States · Hybrid
$69k–$122k/yr
Discover a Career That Empowers You - Join HUB International At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures whe…
Skills: Personal Lines Insurance, Account Management, Client Relationship Management, Risk Analysis, Policy Quoting
Wilmington, Massachusetts, United States · On-site
$66k–$96k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Customer Service, Inside Sales, Relationship Building, Microsoft Office, Quote Processing
Wilmington, Massachusetts, United States · On-site
$66k–$96k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Customer Service, Inside Sales, Relationship Building, Microsoft Office, Quote Processing
Phoenix, Arizona, United States · On-site
$46/hr–$62/hr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: HVAC Troubleshooting, Chiller Maintenance, Commissioning, Screw Compressors, Centrifugal Compressors
Wilmington, Massachusetts, United States · On-site
$66k–$96k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Customer Service, Inside Sales, Relationship Building, Microsoft Office, Quote Processing
Wilmington, Massachusetts, United States · On-site
$88k–$99k/yr
POSITION SUMMARY Under the direction of the SVP, Head of Retail, the core responsibility of the AVP, Branch Service Officer is to ensure customers experience exceptional service every time. The position focuses on leadin…
Skills: Leadership, Staff Development, Sales, Customer Service, Operational Efficiency
Wilmington, Massachusetts, United States · On-site
$31/hr–$35/hr
POSITION SUMMARY The Assistant Branch Manager partners closely with the Branch Service Officer to drive branch performance, ensure operational excellence, and deliver exceptional customer experience. This role is respons…
Skills: Customer Service, Business Development, Leadership, Coaching, Team Development
Wilmington, Massachusetts, United States · On-site
We help make your world a safer place. Securitas is currently hiring Security Officers for multiple client sites throughout the North of Boston / Merrimack Valley, MA area. These positions may include full-time, part-tim…
Skills: Access Control, Site Monitoring, CCTV Monitoring, Incident Response, Reporting And Documentation
Westbrook, Maine, United States · Hybrid
$63k–$89k/yr
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane …
Skills: Job Costing, Invoicing, Project Documentation, Payroll Documentation, Account Receivables
Wilmington, Massachusetts, United States · On-site
$50k–$65k/yr
Job Summary: Responsible for servicing and growing assigned customer base while exceeding customer expectations with urgency. Service Representatives will build their territory with Account Executives to maximize the gro…
Skills: Cold Calling, Customer Relationship Management, Sales Process, Microsoft Word, Microsoft Excel
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The specialist provides expert support to channel partners and members by educating them on complex case solutions and settlement products. They manage high-value cases from referral to conversion, strategizing with Business Development Managers to overcome settlement objections.
Requires 1-3 years of experience in sales support and the trust or worker's compensation industry, including experience in mediation settings. A high school diploma is required, while a bachelor's degree is preferred.
Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients. Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement. Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients. We make managing medical funds safe, effortless, and cost effective for everyone.
The Complex Case Specialist, Special Programs, provides expert support to channel partners and members by educating stakeholders on products, services, and complex case solutions. This role serves as a key point of contact for pre-settlement cases, offering specialized guidance on catastrophic injuries, benefit preservation, trusts, and objections to workers’ compensation and liability settlements. Working closely with internal and external stakeholders, the specialist helps advance cases through the settlement process while promoting the value of CareGuard’s professional administration services.Proactively discuss, support and/or sell products and services, and specific settlement needs with clients.
Develop rapport with external stakeholders to provide a concierge level of service on cases and request new referrals.
Influence the settlement process by offering value-adds and complex case knowledge to ensure comfortability of all involved in the settlement.
Take ownership of individual assigned subset of high-value, complex cases from initial referral to conversion.
Follow up via phone and/or email regularly with key settlement stakeholders to discuss case status.
Strategize monthly with Business Development Managers to overcome objections to settlement and push cases forward.
Convert referrals to Members based on the assigned targets.
Serve as a direct point of contact for channel partners as needed.
Maintain a basic understanding of the types of Trusts used and the benefits they may present in each individual case.
Attend settlement mediations or roundtable discussions per the request of clients or management.
Keep up with best practices and industry trends.
Skills and Abilities
Analytical and multitasking skills.
Ability to problem solve and think strategically.
Strong selling and communication skills.
Highly motivated and target driven to convert cases.
Knowledge of settlement process in worker’s compensation and liability claims, including catastrophic injuries.
Detail oriented with a keen eye for identifying opportunities and solving complex problems.
A self-starter with the ability to work independently or as part of a team.
Proficiency in Microsoft Office Suite products is required.
Education Qualifications
H.S. Diploma or General Education Degree (GED) required
Bachelor’s Degree in Arts/Sciences (BA/BS) preferred
Experience Qualifications
1-3 years experience supporting sales efforts and serving as a direct point of contact to clients required
1-3 years experience in the trust industry and/or worker's compensation space required
Experience in articulating services and products to the multiple parties at a mediation table required
The estimated salary range for this position is $50,000USD to $70,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-EF1
Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
Protecting & Empowering Future Medical Care
Ametros, the industry leader in professional administration, transforms how injured individuals manage their healthcare after a settlement. We empower people with the tools, support, and guidance they need to make smart, confident decisions about their medical funds. CareGuard, our professional administration service, simplifies the administration of Medicare Set Asides (MSAs) and other future medical allocations, facilitating compliance and peace of mind. We work closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to deliver a seamless, supportive experience. As a division of Webster Bank, N.A. (NYSE: WBS), a leading commercial bank headquartered in Stamford, CT, Ametros continues to innovate, bringing forward-thinking solutions to the market that make managing medical funds safe, effortless, and cost-effective. Ametros is an equal opportunity employer that is committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
Offices: 200 Ballardvale Street, Suite 200, Wilmington, MA 01887, US · P.O. Box 827, Burlington, MA 01803, US
There are currently 92 open customer service & support positions in Wilmington, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include HUB International, Ametros, CVS Health, UniFirst Corporation, Thermo King, among others. Browse the listings above to see every active employer.
Yes — 23 of the 92 open customer service & support positions offer remote or hybrid work (5 remote, 18 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
