Customer Service & Support Jobs in Wilmington, DE (Now Hiring) — 569 open — Page 20
M&T Bank
Client Onboarding Associate (Know Your Customer Verification - Mergers & Acquisitions, Business Escrows, and Corporate Debt) - Hybrid
Wilmington, Delaware, United States · Hybrid
$28/hr–$47/hr
Senior
Overview: Join M&T Bank's Client Onboarding and Support Team (COAST) and play a critical role in protecting the bank while supporting complex Global Capital Markets and Institutional Services clients. As a Client Onboard…
Skills: Know Your Customer (KYC), Customer Due Diligence (CDD), Regulatory Compliance, Risk Management, Account Onboarding
M&T Bank
Global Capital Markets Relationship Manager II
Wilmington, Delaware, United States · On-site
$89k–$148k/yr
Mid level
Overview: Manages client relationships and daily administration of assigned Global Capital Markets (GCM) accounts of varying complexity and importance, including all administrative, operational and risk management activi…
Role: Guest Experience Supervisor Location: Wilmington, DE Status: Full-time Pay Rate: $18.00 – $22.50 per hour (+$1.00/hr. overnight) Join the Dash In Team as a Front of House Guest Experience Supervisor Are you ready t…
Skills: Team Leadership, Customer Service, Retail Operations, Problem Solving, Multitasking
Wilmington, Delaware, United States · Remote Solely
Entry level
About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return hom…
Skills: Customer Service, Verbal Communication, Written Communication, Travel Booking, Problem Solving
Location: 371 Buckley Mill Road Wilmington, DE 19807 Availability Requirement for this role: Morning, afternoon, evening (includes weekends).Shifts start as early as 5am Age Requirement: Must be 18 years or older Time Ty…
Skills: Customer Service, Inventory Management, Team Coordination, Merchandising, Food Safety
Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the large…
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as…
Skills: Active Learning, Adaptability, Business Integrity, Customer Service, Persuasion
Company Description Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We c…
Skills: Customer Service, Sales, Inventory Management, Point of Sale (POS), Regulatory Compliance
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l…
Job Description Job Description Job Description We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, se…
Skills: Customer Service, Sales, Automotive Systems Knowledge, Inventory Management, POS Systems
Boscov's Department Store, LLC
Customer Service Desk Associate - FT
Wilmington, Delaware, United States · On-site
Entry level
Customer Service Desk Associate Experienced Customer Service Desk Associates- Use your Retail Sales background to launch an exciting career in retail with one of the nation’s leading retailers! Boscov's is a chain of ful…
Skills: Customer Service, Retail Sales, POS Operation, Transaction Processing, Communication
Boscov's Department Store, LLC
Retail Sales Department Manager- Cosmetics & Jewelry
Wilmington, Delaware, United States · On-site
Mid level
Boscov’s Retail Sales Manager – Cosmetics & Jewelry Experienced Retail Sales Department Managers—bring your experience to work for you where people love to shop! Boscov’s is a chain of full service department stores serv…
Junior Account Manager Wilmington, Delaware Working Hours: Monday to Friday, 8am-5pm EST Hybrid Work Model Are you passionate about delivering excellent customer service? We are too! We are currently hiring a Junior Acco…
Company Overview: At Wider Circle, we connect neighbors for better health. Wider Circle’s groundbreaking Connect For Life(R) program brings communities and healthcare together in-person and on-line for health, wellness, …
Skills: Community Outreach, Relationship Building, Health Education, Case Management, Public Speaking
Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location. About us 🚀 Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections wi…
Community Support Specialist / Day Activities Staff
Wilmington, Delaware, United States · On-site
Mid level
Overview Position: Community Support Specialist / Day Activities Staff Department: Developmental Disabilities Program Supported Employment/Community Options – New Castle County DE Availability of Position: Immediately av…
Skills: Community Support, Crisis Intervention, Communication Skills, Basic Computer Skills, Patient Care
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Description Receptionists will operate under the direct supervision of the Center Manager and more generally under the Medical/Laboratory Director, and at times will take instruction from the Physician Substitute on site…
Description The Plasma Center Specialist will operate under the direct supervision of the Center Manager and more generally under the Medical/Laboratory Director, and at times will take instruction from the Quality Assur…
Sheridan Ford is seeking a reliable and detail-oriented Parts Counter Person to join our team in Wilmington, DE. In this role, you will be the primary point of contact for customers seeking parts, ensuring accurate and e…
Skills: Customer Service, Inventory Management, Automotive Parts Knowledge, Retail Sales, Communication Skills
Client Onboarding Associate (Know Your Customer Verification - Mergers & Acquisitions, Business Escrows, and Corporate Debt) - Hybrid
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$28/hr–$47/hr
Full-time
bachelor degree
Medical Insurance, Retirement Plan, Paid Volunteer Time
Posted 30d ago
~40 hrs/week
Responsibilities
Perform comprehensive KYC and Customer Due Diligence reviews to ensure compliant client onboarding for complex financial products. Maintain client accounts on bank systems and partner with internal teams to resolve documentation discrepancies.
Requirements
Requires 5+ years of combined higher education and work experience, preferably in banking, finance, or accounting. Candidates should possess strong analytical skills and a deep understanding of KYC and regulatory compliance requirements.
Full job description
Overview:
Join M&T Bank's Client Onboarding and Support Team (COAST) and play a critical role in protecting the bank while supporting complex Global Capital Markets and Institutional Services clients. As a Client Onboarding Associate, you will conduct detailed Know Your Customer (KYC) and account onboarding reviews to ensure new client relationships are established accurately, efficiently, and in full compliance with regulatory requirements. This role serves as a key first line of defense for the bank, helping mitigate regulatory, operational, and reputational risk through thorough document review and due diligence. You'll gain exposure to a diverse portfolio of financial products and client structures, including mergers and acquisitions, corporate debt transactions, business escrows, complex trust relationships, and Global Capital Markets custody accounts. This is an excellent opportunity for individuals who thrive in a detail-oriented environment, enjoy problem-solving, and have an interest in banking operations, compliance, risk management, or financial services.
Primary Responsibilities:
Perform comprehensive KYC, Customer Due Diligence (CDD), and client onboarding reviews to ensure all documentation is complete, accurate, and compliant with applicable regulatory requirements.
Review account-opening documentation, validate signatures, dates, entity information, and ownership structures, and ensure all required information has been properly captured.
Analyze client documentation and supporting materials to identify discrepancies, missing information, or potential compliance concerns.
Open and maintain client accounts on bank systems while ensuring proper coding and setup of account information.
Partner with internal business teams, relationship managers, and service partners to obtain required information and resolve documentation issues.
Escalate complex, high-risk, or unusual situations as appropriate.
Prioritize competing requests and manage workload effectively while meeting established service-level commitments.
Support audits, regulatory reviews, and compliance-related initiatives by maintaining high standards of accuracy and documentation quality.
Identify opportunities to improve processes, enhance controls, and strengthen the overall client onboarding experience.
Maintain a strong understanding of applicable banking regulations, KYC requirements, and internal policies governing client onboarding activities.
What Makes This Role Unique:
Serve as a critical first line of risk defense for the bank.
Gain exposure to sophisticated financial products and transactions.
Work with a broad range of client types, from corporate entities to complex trust and escrow structures.
Develop valuable experience in KYC, regulatory compliance, client onboarding, and operational risk management.
Build a strong foundation for future career growth within banking, operations, compliance, risk, and financial services.
Ideal Candidate:
The ideal candidate is highly detail-oriented, naturally organized, and takes pride in producing accurate work.
They are comfortable working independently, enjoy reviewing and validating information, and understand the importance of maintaining compliance in a regulated environment.
They bring a strong sense of accountability and recognize that the quality of their work directly contributes to protecting the bank and delivering an exceptional client experience.
Recent graduates with degrees in Business Administration, Accounting, Finance, Economics, Management, or related fields who have internship or prior work experience are encouraged to apply.
Education and Experience Required:
5+ years’ of combined higher education and/or work experience.
Education and Experience Preferred:
Strong attention to detail with the ability to identify inconsistencies and potential risks.
Ability to work independently and exercise sound judgment in a process-driven environment.
Strong organizational, analytical, and problem-solving skills.
Effective verbal and written communication skills.
Experience in banking, financial services, branch banking, or operations environments.
Knowledge of KYC, Customer Due Diligence (CDD), FinCEN requirements, compliance programs, audits, or regulatory review processes.
Experience supporting client onboarding, account opening, or back-office banking operations.
Background in accounting, bookkeeping, accounts payable, accounts receivable, financial operations, or similar detail-oriented financial functions.
Understanding of financial products, client account structures, and regulatory compliance requirements.
Proficiency with Microsoft Office applications, including Excel and Word.
Work Model & Office Location:
This is a hybrid role requiring four days per week in the office.
Eligible candidates must live within reasonable commuting distance to 1100 North Market Street, Wilmington, DE 19801.
Required Availability:
Monday-Friday, 10:00am-7:00pm (with a one-hour lunch break).
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $28.60 - $47.66 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Wilmington, Delaware, United States of America
Related keywords
KYCCDDFinCENMergers & AcquisitionsCorporate DebtBusiness EscrowsGlobal Capital MarketsInstitutional ServicesComplianceOperational RiskBanking OperationsDue DiligenceFinancial ServicesAccount OpeningRegulatory ReviewAudit Support
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
Offices: 345 Main St., Buffalo, New York 14203, US · 1 Light St., Baltimore, Maryland 21202, US · 1100 N. Market St., Wilmington, DE 19801, US
How many Customer Service & Support jobs are open in Wilmington, DE right now?
There are currently 569 open customer service & support positions in Wilmington, DE listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wilmington, DE?
Companies currently hiring include Domino's, PM Hotel Group, Albertsons Companies, M&T Bank, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wilmington, DE?
Yes — 83 of the 569 open customer service & support positions offer remote or hybrid work (20 remote, 63 hybrid).
How do I apply for Customer Service & Support jobs in Wilmington, DE?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
M&T Bank
