About Us Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric …
Skills: Technical Customer Support, Hardware Installation, Software Troubleshooting, Networking, Windows Server
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Position Summary At The Bancorp, we’ve spent more than 25 years driving innovation in the financial services industry. As one of the first banks to embrace fintech, we combine technology, expertise and a forward-looking …
Host | The Quoin Hotel + Restaurant Wilmington | PM Hotel Group
Wilmington, Delaware, United States · On-site
Entry level
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Skills: Guest Relations, Reservation Management, Communication, Multitasking, Time Management
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee…
Overview Do you enjoy sharing your knowledge of meat and seafood with others while helping to teach and develop a team? Do you enjoy working in an environment that requires precision and expertise? Do you have a passion …
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M&T Bank
GCM Relationship Manager IV - Loan Agency
Wilmington, Delaware, United States · Hybrid
$128k–$214k/yr
Senior
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Job Description Join Our Team as a Delivery Coordinator at Lexus Wilmington! At Lexus Wilmington, we don’t just hand over the keys — we deliver confidence, excitement, and an unforgettable experience. As our Delivery Coo…
Student Office Assistant & Student Tour Ambassador, Fall 2026
Wilmington, Delaware, United States · On-site
Entry level
Hiring Group: Undergraduate Students Only Anticipated Start Date: Fall 2026 Estimated Pay: $15 per hour Number of jobs available: 2 Location: Community Education Building, Wilmington, Delaware Role Description: The Stude…
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Your Opportunity Assistant Store Manager TitleMaxWilmington, DE As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll dev…
Job DetailsJob Location: ENT & Allergy of Delaware - 1401 Foulk Road - Wilmington, DE 19803Position Type: Full TimeTravel Percentage: Instate multi-clinic travelJoin our team where Healthcare is reimagined! We are lookin…
Skills: Patient Care, Medical Documentation, Injections, Pulmonary Function Tests, Patient Education
Overview: Manages client relationships and daily administration of assigned Global Capital Markets (GCM) accounts of significant intricacy, complexity and risk, including all administrative, operational and risk manageme…
Job DetailsJob Location: Wilmington, DE 19808Position Type: Full TimeSalary Range: $48,000.00 - $54,000.00 Salary/yearSummary: The holder of this position is expected to assist with recruiting, retaining, and advising in…
Skills: Records Management, International Admissions, CRM, Student Information Systems (SIS), Document Collection
Seasonal Fulfillment and Receiving Support Associate, Concord Mall
Wilmington, Delaware, United States · On-site
$15/hr–$19/hr
Entry level
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
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Johnny Janosik Inc.
Sales Consultant - Wilmington
Wilmington, Delaware, United States · On-site
Entry level
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Skills: Pet Grooming, Brushing, Bathing, Conditioning, Styling
Overview Does your dog have a closet full of clothes? Is your cat so cool he needs to wear shades? We call that “petcentricity”! If you enjoy making pets look adorable and smell irresistible, we are looking for Experienc…
Skills: Pet Grooming, Brushing, Bathing, Conditioning, Styling
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Skills: Pet Grooming, Brushing, Bathing, Conditioning, Styling
Scheduling Coordinator | Newark + Wilmington + Middletown, DE | Full-Time The Christiana Center for Oral Surgery and Dental Implants https://christianaoms.com/ We are an elite oral surgery practice that is committed to e…
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Full-time
high school, bachelor degree
Medical, Dental, Vision, Life and disability coverage, Paid time off, 401(k) retirement plan
Posted 19d ago
Apply by Jul 23
~40 hrs/week
Responsibilities
Lead the installation, maintenance, and troubleshooting of 911 call handling and dispatch systems across Delaware. Provide on-site and remote technical support, develop Method of Procedures, and mentor co-workers on best practices.
Requirements
Requires a high school diploma and at least 5 years of experience in technical customer service, networking, and Windows-based servers. Candidates must have a working vehicle for extensive local travel and be available for on-call and night shift work.
Full job description
About Us
Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.
Responsibilities/Qualifications
Intrado is looking to hire a PSAP (911) Field Technical Customer Support (Level 3) to join our Life & Safety business segment. This role will travel throughout Delaware installing and maintaining our equipment so candidates must be willing to travel extensively throughout the state.
This role is responsible for leading and participating in the installation of 911 call handling and dispatch systems, including traveling to customer site, installation and troubleshooting of software and hardware; traveling to customer site to install assigned software and troubleshoot any product issues; provide on-site training for all assigned products; troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility; provide remote support to customers and service technicians as needed; participate in the development of Method of Procedures (MOP's); assist in new product development and new product training.
Key Responsibilities
Provide assistance and guidance to co-workers on best approaches, practices, and lessons learned
Prepare reports, material and documentation as requested
May update project plan
Participate in the development of MOPS (Method of Procedures)
Train and mentor assigned co-workers, as necessary
Provide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional manner
Gather all information prior to installs using the tools provided prior to traveling on-site
Make an introductory phone call to the customer to confirm appointment time and location
Provide remote support to customers and service technicians as needed
Collect supporting documents from each installation and return assigned paperwork as required
Submit expense reports and time cards to supervisor as required ensuring adherence to
Follow research through until resolution
Document all issues thoroughly maintaining department files
Qualifications
Education:
High school diploma or GED required
Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred
Experience:
Applicant for this job will be expected to meet the following minimum qualifications.
Minimum 5 years of technical customer service and installation or software training experience
Minimum 5 years experience with networking, Windows based servers and workstations required
Min two years of experience with Oracle and SQL preferred
Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
Telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred
Basic knowledge of Word and Excel required
Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred
On-call required and night shift work dependent on customer request/updates (11pm -6am)
Travel:
Local travel throughout Delaware
Mileage is paid, but candidates must have their own working vehicle
Physical Requirements:
Must be able to occasionally lift up to 50lbs
Occasionally may be asked to bend, stoop, carry items which may weigh more than 25lbs (i.e. tool kits), climb stairs, work in a confined space, crawl, kneel, push, reach above the shoulder, do repetitive motions, stand, walk, climb ladder, or lift objects above the head
Must have enough mobility to load and unload product equipment, setup a station at a specified location, trace cables (potentially under desks) and sort equipment as required
Should be able to hear customers over the phone, detect system beeps when troubleshooting, and verify sound quality when working with telephony equipment
Must be able to see well enough to read PC screens, review mother board schematics, and follow technical documentation
Total Rewards
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing!
The starting salary is anticipated between $36 and $46 an hour and will be commensurate with experience. This role is eligible for overtime and mileage reimbursement.
Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.
Intrado, formerly West, is an innovative, cloud-based, global technology partner to clients around the world. Intrado Safety connects people and organizations at the right time and in the right ways to the nearest emergency assistance, and provides thousands of public safety agencies and first responders with critical data points to coordinate the best emergency response. Our end-to-end 911 solutions help enterprises keep their users safe and meet 911 regulations.
Offices: 1601 Dry Creek Dr, Longmont, Colorado 80503, US
How many Customer Service & Support jobs are open in Wilmington, DE right now?
There are currently 569 open customer service & support positions in Wilmington, DE listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wilmington, DE?
Companies currently hiring include Domino's, PM Hotel Group, Albertsons Companies, M&T Bank, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wilmington, DE?
Yes — 82 of the 569 open customer service & support positions offer remote or hybrid work (20 remote, 62 hybrid).
How do I apply for Customer Service & Support jobs in Wilmington, DE?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.