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Assess and determine licensing applications in accordance with legislation and policies to ensure regulatory compliance. Provide high-quality customer support and maintain accurate records within service delivery databases.
Candidates must be able to manage high workloads with tight timeframes while maintaining accuracy and professional judgement. Ability to adapt to changing priorities and communicate effectively with culturally and linguistically diverse customers is essential.
Licensing Representative Grade: Clerk Grade 3/4 An exciting
opportunity has arisen, and we are seeking applications to fill multiple
temporary roles for up 12 months in the Trades and Specialist team and/or Building & Design
Building Practitioners, NSW Building
Commission. If you are interested, please read the information below, which
includes information about the role, instructions about how to apply and the
closing date. We
deliver a diverse range of regulatory schemes to enable individuals, businesses
and organisations to operate in NSW while assuring the community that the
requirements of the law are being met. We are passionate about putting the
customer at the centre For any recruitment related queries please contact Talent Advisor, Afrah via [email protected]
NSW
Building Commission, Licensing and Accreditation
Duration: Multiple opportunities for up-to 12
months with the possibility of ongoing
Location: Parramatta (regular office attendance
required)
Be part of a dynamic
and responsive team to help improve experiences for the people and businesses
of NSW:
About the Role -
Licensing Representative
The purpose of
the Licensing Representative (Regulatory Operation Support Officer) role is to
deliver a high-quality service by undertaking a range of activities necessary
to assess, process and determine a range of applications within our
legislation. The role
provides assistance, information and customer support
services to facilitate the effective operation of our business.
of
everything we do and adopting new technologies to make government work better.
To be
successful in this role, you will:
awareness and ensure compliance with legislationKey
challenges of the role:
How to apply
Salary Grade 0304, with the base salary for this role starting at 84,659 base plus superannuation
Click Here to access the Role Description . For enquiries relating to recruitment please contact Afrah Ahmed Saied via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW. We are focused on delivering excellent customer service, digital
transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We
want you to bring your best self to this application process. If you have any support or access needs that
may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact [email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering customer service, modern and strong regulation, along with meaningful digital reform for communities. DCS is a portfolio of more than 30 agencies, entities and business units, which makes our work incredibly diverse. We are guided by our core values of integrity, trust, service and accountability. We offer flexible working, competitive pay and conditions, and support employee health and wellbeing. Come join us and help influence the future of our great state. Our community guidelines: https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines
Offices: 2-24 Rawson Place, Haymarket, NSW 2000, AU
View all jobs at NSW Department of Customer ServiceThere are currently 1,291 open customer service & support positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accor, The Estée Lauder Companies Inc., Accent Group Limited, Marriott International Hotels, Inc., Endeavour Group, among others. Browse the listings above to see every active employer.
Yes — 334 of the 1291 open customer service & support positions offer remote or hybrid work (31 remote, 303 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
