Richmond, Queensland, Australia · Hybrid
MECCA is looking for a Senior Salesforce Developer to join the Service & Loyalty technology team on a 12-month fixed-term basis. This role will help support, maintain and evolve MECCA’s Salesforce ecosystem, with a prima…
Skills: Salesforce, Service Cloud, Apex, Lightning Components, SOQL
Letchworth, England, United Kingdom · Hybrid
12-month fixed-term contract Help shape the Salesforce platform behind one of Australia’s most recognised loyalty programs. MECCA is continuing to invest in Service Cloud, Loyalty Cloud and Beauty Loop, and we’re looking…
Skills: Salesforce Administration, Salesforce Service Cloud, Salesforce Loyalty Cloud, Apex, Lightning Web Components
Sydney, New South Wales, Australia · On-site
The Role You Could Play Don't miss this fabulous opportunity to join MECCA and lead the MECCA Balmain team as their Store Manager on a full-time basis, working Tue-Sat. Our Store Managers play a pivotal role in the busin…
Skills: Retail management, Team leadership, Customer service, Sales management, KPI management
Richmond, Queensland, Australia · On-site
MECCA’s Merchandise Governance team plays an important role in driving commercial performance across our brands, and we’re looking for a Pricing Analyst to own retail pricing strategy and execution across the business. A…
Skills: Pricing strategy, Commercial analysis, Data analysis, Excel, SQL
Miranda, South Australia, Australia · On-site
Are you ready to take your leadership career to the next level and join Australia’s leading prestige beauty retailer? If so, submit your application here! We are looking for a passionate Floor Manager to help lead our ME…
Skills: Leadership, Retail management, Team mentoring, Customer experience, KPI management
Melbourne, Victoria, Australia · Hybrid
Are you ready to own the technology backlog behind one of the most significant supply chain transformations in Australian retail? MECCA is building a new Distribution Centre, and we’re looking for a Technology Product Ow…
Skills: Product ownership, Supply chain management, Warehouse management systems, Jira, Agile
Western Australia, Australia · On-site
Big things are happening in Perth’s north-east and we’re excited to be part of it. As Morley Galleria continues its transformation into a vibrant retail and lifestyle destination, MECCA is thrilled to be opening a brand-…
Skills: Operations management, Team leadership, Visual merchandising, Stock management, Coaching
Richmond, Queensland, Australia · Hybrid
Own the technology backlog behind the retail systems that keep one of Australia’s most loved retail brands moving. The Role You Could Play MECCA is continuing to grow at pace, and we’re looking for a Technology Product O…
Skills: Product ownership, Business analysis, Jira, Confluence, Stakeholder management
Queenstown, Otago, New Zealand · On-site
Are you ready to take your leadership career to the next level and join Australia’s leading prestige beauty retailer? If so, submit your application here! We are looking for a passionate Zone Manager to help lead our MEC…
Skills: Retail management, Leadership, Customer service, Team development, Coaching
Richmond, Queensland, Australia · Hybrid
MECCA Aesthetica brings together the world of MECCA with advanced skin treatments, technology and clinical expertise. As we continue to evolve and scale this exciting concept, we’re looking for an operational powerhouse …
Skills: Operations management, Project management, Compliance management, Inventory management, Financial acumen
New Zealand · On-site
Are you ready to take your leadership career to the next level and join Australia’s leading prestige beauty retailer? If so, submit your application here! We are looking for a passionate Zone Manager to help lead our MEC…
Skills: Retail management, Leadership, Customer service, Team development, Coaching
Richmond, Queensland, Australia · On-site
At MECCA, our Brands & Buying team is committed to ensuring the right products are in the right place at the right time. We're looking for an analytical and solutions-focused Inventory & Reporting Analyst to help optimis…
Skills: Inventory analytics, Supply chain management, Data analysis, Tableau, Advanced Excel
New South Wales, Australia · On-site
Do you have an eye for detail and find satisfaction from process efficiency? We are looking for casual Holiday Stock Replenishment Assistants to support our New South Wales stores in the lead up to one of the busiest tim…
Skills: Stock Management, Inventory Replenishment, Visual Merchandising, OH&S Compliance, Process Efficiency
New Zealand · On-site
Are you passionate about beauty and get joy from making people feel and look their best? We are looking for part-time Retail Assistants (Summer Hosts) to support our New Zealand stores during the lead up to one of the bu…
Skills: Customer service, Product knowledge, Communication, Teamwork, Retail operations
Queenstown, Otago, New Zealand · On-site
Are you ready to take your makeup artistry career to the next level and join Australia’s leading beauty retailer? If so, submit your expression of interest here! Life as a makeup artist at MECCA World-class education; co…
Skills: Makeup artistry, Customer service, Product knowledge, Graphic liner application, Smokey eye techniques
Albury, New South Wales, Australia · On-site
Are you passionate about beauty and get joy from making people feel and look good? If so, submit your expression of interest here and come and join Australia’s leading beauty retailer! We're seeking Retail Assistants to …
Skills: Customer service, Product knowledge, Teamwork, Communication, Retail operations
Albury, New South Wales, Australia · On-site
Are you ready to take your makeup artistry career to the next level and join Australia’s leading beauty retailer? If so, submit your expression of interest here! We're looking for passionate Colour Specialists to join th…
Skills: Makeup artistry, Customer service, Product knowledge, Color matching, Graphic liner application
Letchworth, England, United Kingdom · On-site
About to Job At MECCA, every campaign is an opportunity to create something unforgettable. As our Producer, you'll bring ambitious creative ideas to life, leading the end-to-end production of campaigns that inspire our c…
Skills: Production management, Budget management, Project management, Creative campaign execution, Still content production
Albury, New South Wales, Australia · On-site
Are you ready to take your leadership career to the next level and join Australia’s leading prestige beauty retailer? If so, submit your application here! We are looking for a passionate Store Operations Manager to help …
Skills: Team leadership, Operations management, Visual merchandising, Stock management, Coaching
Albury, New South Wales, Australia · On-site
Are you ready to take your leadership career to the next level and join Australia’s leading prestige beauty retailer? If so, submit your application here! We are looking for a passionate Floor Manager to help lead our ME…
Skills: Leadership, Retail management, Team mentoring, Customer experience, KPI management
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Design, develop, and maintain Salesforce solutions with a focus on Service Cloud and Loyalty Management. Collaborate with stakeholders to provide technical support, platform stability, and continuous improvement of the Salesforce ecosystem.
Requires demonstrated experience in Salesforce development, administration, and solution design, specifically with Service Cloud. Strong proficiency in Apex, Lightning Components, and integration technologies is essential for this role.
MECCA is looking for a Senior Salesforce Developer to join the Service & Loyalty technology team on a 12-month fixed-term basis.
This role will help support, maintain and evolve MECCA’s Salesforce ecosystem, with a primary focus on Service Cloud / customer care, while also working across Loyalty Cloud, Beauty Loop and broader Salesforce capability.
You’ll be joining a small, high-impact team that owns the Salesforce platform end to end. This is not a narrow “pure dev” role - you’ll be involved in development, platform maintenance, enhancements, incidents, troubleshooting, stakeholder engagement and continuous improvement.
The environment is fast-paced, hands-on and collaborative. The right person will be confident working with some ambiguity, comfortable jumping into a variety of work, and excited by the opportunity to learn a highly customised Salesforce environment.
World Class Programs - Work on Beauty Loop, one of the region’s most recognised loyalty programs.
Stability - Join a growth business with continued investment in technology, loyalty and customer experience.
High Impact - Be part of a small team with broad ownership and real platform influence.
Real Variety - Get exposure across Service Cloud, Loyalty Cloud, Marketing Cloud and customer care.
Visibility - Contribute to work that is highly visible and strategically important for 2027 and beyond.
Amazing company culture - Join a culture known for being positive, energetic, encouraging and fun.
Design, develop and implement Salesforce solutions, with a focus on Service Cloud and customer care.
Support and evolve MECCA’s Salesforce Loyalty Management / Beauty Loop capability.
Build and maintain customisations across Apex, Lightning Components, automation flows, Data Processing Engine and integrations.
Provide senior-level technical support, including troubleshooting, incident resolution and platform stability work.
Partner with product, business and technology stakeholders to understand needs and translate them into practical technical solutions.
Monitor platform health and proactively identify, triage and resolve performance or data issues.
Demonstrated experience across Salesforce development, administration and/or solution design, and hands-on experience with Salesforce Service Cloud.
Experience with features such as Case Management, Knowledge, Omni-Channel, Live Agent and/or Field Service Lightning.
Strong Apex, Lightning Components, SOQL/SOSL and Salesforce configuration skills.
Experience integrating Salesforce with enterprise systems using REST/SOAP APIs, middleware or data migration tools.
A strong understanding of Salesforce security, sharing models, data governance and platform performance.
Understanding of customer service processes, SLAs and service metrics, ideally with exposure to ITIL or service management frameworks.
Salesforce Loyalty Management / Loyalty Cloud and Marketing Cloud experience.
Exposure to Einstein Bots, Messaging, Visual Remote Assistance or Scheduling.
Amazon Connect Contact Centre experience and MuleSoft or other integration platform experience.
Experience with CI/CD, GitHub, Bitbucket, Bamboo, Azure DevOps, Salesforce CLI or SFDMU.
Experience working in Agile or Scrum delivery environments.
Salesforce certifications such as Service Cloud Consultant, Marketing Cloud Specialist, Administrator, Platform App Builder or Platform Developer.
This role is based in Richmond, with 4 days per week in the office. This may be less suited to someone looking for a highly defined role boundary, a slow-moving enterprise environment, or a role focused only on net-new development.
This role will suit someone who enjoys variety, ownership and learning. MECCA’s Salesforce environment is highly customised, particularly across loyalty, so even experienced Salesforce specialists should expect to learn. If this sounds energising, we’d love to hear from you.
Whilst we are focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitised learning offering
Health and well-being initiatives
Reward and recognition programs
Access to quarterly product allowance
Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy
There are also so many other ways in which you'll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.
To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca, and for all current opportunities, visit www.mecca.com.au/careers.
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family. Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores. Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking. Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
Offices: 35-37 Wangaratta St, Richmond, Victoria 3121, AU
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family. Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores. Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking. Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
Offices: 35-37 Wangaratta St, Richmond, Victoria 3121, AU
