Springfield, Massachusetts, United States · On-site
$20/hr–$28/hr
Patient Registration Rep Location: Emergency Department Baystate Medical Center; Springfield, MA Schedule: 5p-11p, 3 shifts per week, every other weekend and holiday Resume Required With Application Summary Under the dir…
Skills: Patient Registration, Customer Service, Insurance Verification, Medical Terminology, Data Analysis
Springfield, Massachusetts, United States · On-site
$18/hr–$26/hr
Overview: Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accura…
Skills: Bilingual Spanish, Cash Handling, Customer Service, Digital Engagement, Lobby Management
Springfield, Massachusetts, United States · On-site
$21/hr–$27/hr
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improv…
Skills: Venipuncture, Capillary Techniques, Pediatric Phlebotomy, Specimen Collection, Data Entry
Springfield, Massachusetts, United States · On-site
$17/hr–$27/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Prescription Fulfillment, Patient Care, Inventory Management, Immunization Support, Customer Service
Springfield, Massachusetts, United States · On-site
$16/hr–$19/hr
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Order Pulling, RF Scanner Operation, Inventory Management, Warehouse Operations, Packaging
Springfield, Massachusetts, United States · On-site
$17/hr–$23/hr
Employment Type:Full timeShift:Day Shift Description:We're Hiring a Medical Receptionist🌟 ATTACH RESUME Ready to succeed in a fast-paced, high-energy environment? Join our Lung Screening Program and use your skills to m…
Skills: Patient Registration, Co Pay Collection, Appointment Scheduling, Medical Billing, Medical Terminology
Springfield, Massachusetts, United States · Remote OK
Your Work Matters As a Kitchen and Bath Coordinator, you’ll play a critical role behind the scenes of every successful customer project and product launch. From managing vendor communication and purchase orders to suppor…
Skills: Vendor Communication, Purchase Order Management, Cross-functional Collaboration, Data Entry, Account Management
Springfield, Massachusetts, United States · On-site
$19/hr–$20/hr
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage…
Skills: Organizing, Problem Solving, Patient Focus, Teamwork, Time Management
Springfield, Massachusetts, United States · On-site
$16/hr–$23/hr
MinUSD $16.00/Hr. MaxUSD $23.64/Hr. Overview Shift: 7am - 3:30pm with a weekend rotation. To facilitate the movement of inventory of medical supplies and equipment and complete their timely delivery. This includes the sp…
Skills: Inventory Control, Customer Service, Microsoft Excel, Data Entry, Material Handling
Springfield, Massachusetts, United States · On-site
$16/hr–$17/hr
It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targ…
Skills: Consultative Sales, Customer Relationship Management, Retail Sales, Outbound Calling, Product Knowledge
Springfield, Massachusetts, United States · On-site
$16/hr–$18/hr
Overview Are you ready to roll up your sleeves and be the heart of your store? Our Sales Associates do more than just run a register — they keep our stores clean, inviting, and running smoothly for every customer who wal…
Skills: Cash Handling, Customer Service, Inventory Stocking, Age Verification, Cleaning And Sanitization
Springfield, Massachusetts, United States · On-site
$42k–$47k/yr
At Imperial (IDI), our Support Merchandisers support the team to ensure exceptional service is being delivered to our supermarket partners. This position provides district-wide coverage to ensure merchandising tasks are …
Skills: Merchandising, Inventory Management, Planogram Compliance, Customer Service, Retail Sales
Springfield, Massachusetts, United States · On-site
$18/hr–$22/hr
Location: 300 Birnie Ave, Springfield, MA Schedule: Monday to Friday, 8-hour day shifts (No weekends) Expected Hours: 40 per week Join Our Team at New England Orthopedic Surgeons (NEOS) New England Orthopedic Surgeons, a…
Skills: Customer Service, Medical Terminology, Data Entry, Electronic Health Record, Insurance Verification
Springfield, Massachusetts, United States · On-site
$15/hr–$16/hr
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees, and we make it a priority to ensure their success. Crew Members ar…
Skills: Customer Service, Product Preparation, Teamwork, Time Management, Sanitation Standards
Springfield, Massachusetts, United States · On-site
$17/hr–$24/hr
Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center is looking for a Guest Service Ambassador to join our team in Springfield, MA! DEPARTMENT DESCRIPTION:…
Skills: Patient Experience, Medical Nutrition Therapy, Meal Preparation, Food Safety, Hygiene Control
Springfield, Massachusetts, United States · On-site
Employment Type:Full timeShift:Day Shift Description:We're now hiring - Medical Receptionist - Attach Resume Thrive in a fast-paced Orthopedic & Podiatry Specialty Practice where your work truly makes a difference. Join …
Skills: Patient Registration, Insurance Verification, Appointment Scheduling, Medical Terminology, Microsoft Office
Springfield, Massachusetts, United States · On-site
Springfield, Massachusetts The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about be…
Skills: Table Clearing, Food Running, Cleaning, Organization, Stock Management
Springfield, Massachusetts, United States · Remote OK
Your Work Matters The Case Management Customer Service Specialist will be responsible for accurately and efficiently providing accurate product and service information while resolving any emerging problems faced by our c…
Skills: Case Management, Customer Service, Written Communication, Problem Solving, De-escalation
Springfield, Massachusetts, United States · On-site
$17/hr–$28/hr
MinUSD $17.60/Hr. MaxUSD $28.15/Hr. Overview Position Overview: Our Mental Health Security Clerk plays a vital role in maintaining a safe and secure environment for patients, visitors, employees, and physicians. This pos…
Skills: Security Management, De-escalation Techniques, Electronic Medical Records, Crisis Intervention, Customer Service
Springfield, Massachusetts, United States · On-site
$17/hr–$22/hr
Summary: Reports to the Nurse Manager but daily activities are coordinated by the charge nurse. Under direct supervision works with patient and family centered care teams to insure all business functions related to proce…
Skills: Bed Management, Patient Throughput, Medical Record Organization, Customer Service, Multitasking
Springfield, Massachusetts, United States • On-site
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Responsible for interviewing patients in a high-stress Emergency Department to collect demographic and insurance information. Ensures fiscal reimbursement by collecting patient responsibility payments and coordinating with clinical and medical records staff.
Requires a GED or HiSET and customer service experience, with a preference for previous patient registration experience. Must be able to maintain a calm disposition during tragic events and obtain a Medical Terminology certification upon hire.
Location: Emergency Department Baystate Medical Center; Springfield, MA
Schedule: 5p-11p, 3 shifts per week, every other weekend and holiday
Under the direction of the Revenue Cycle Registration Manager/Supervisor, the ED Registration Representative is responsible for interviewing patients and collecting patient demographic and insurance information in a fast-paced, high-stress Emergency Department environment. Collects necessary patient responsibility payments at the time of registration. Duties also include working closely with insurance, Clinical Staff, Medical Records, and other hospital personnel to ensure patient safety and fiscal reimbursement. Obtains necessary signatures of all required forms and interacts in a professional and courteous manner with fellow staff members and the public at large.
1) Successfully complete training in Patient Registration Department policies, procedures, workflows, and applications including annual web-based training and basic medical terminology.
2) Complete departmental orientation to product lines; demonstrate competency in introductory proficiency testing >91%.
3) Receive sign-off by a mentor in product line activities.
4) Complete Compassionate Connections Program.
5) Maintain at least a 90% QA pass rate in overall account reviews, MSP, and RQA alerts.
6) Respect: Treat all patients, coworkers, and internal partners with dignity and respect. Integrity: Be honest, trustworthy, dependable, and use good judgment in your work; lead by example.Teamwork: Maintain individual productivity and support workgroup effectiveness. Build and nurture relationships and value others. Lifelong Learning: Strive to be curious in the pursuit of knowledge while being open and taking in new ideas and perspectives.
7) Service Focus: Identify opportunities that benefit our patients, coworkers, and internal partners.Ownership: Take initiative, responsibility, and accountability for one’s own performance; be proactive, ask questions, develop ideas, and ask for feedback.Collaboration: Communicate with internal and external partners with open-mindedness to achieve shared goals; professionally resolve conflict when it arises.Valuing Differences: Contribute to a work climate where differences are valued and supported; seek to understand different perspectives and cultures. Courage: Show initiative, ask questions, think big, and step out of your comfort zone.
8) Effectively communicate with patients during high-stress events to gather detailed demographic and payor information to ensure patient safety and fiscal reimbursement for the organization.
9) Must be capable of controlling emotions and reactions during tragic and sometimes dangerous patient interactions. Maintaining a calm and compassionate disposition is essential.
10) Ability to communicate verbally and/or in writing with coworkers and clinical partners to problem-solve issues and share recommendations for improvements.
11) Complete FirstNet account discharges, transfers, and status changes.
Complete morning and afternoon Preadmissions by designated timeframe as well as surgical late discharges.
12) Successfully complete BH ED policies and procedures including Trauma Registration, “JDoe” Registration, Burn reporting, Animal bite reporting, Weapons Related Injury Surveillance System (WRISS), Sexual Assault Nurses Exam (SANE)
13) Ability to analyze data received from insurance carriers to determine and educate patients about their financial responsibility for their ED visit
14) Request and collect pre-determined patient responsibility payments by use of an online payment portal and utilize payment plan options for patients who cannot afford to make the payment in full.
15) Ability to initiate emergency code procedures via overhead page**
16) Demonstrate the ability of donning and doffing of PPE. Demonstrate knowledge of basic concepts of Infection Control and can adapt this knowledge to BH ED environments. Understands sufficient medical terminology to communicate with clinical staff partners.
17) Demonstrate ability to manage scheduling changes. Demonstrate ability to obtain coverage for missed shifts.
Required Experience Customer Service experience
Preferred Experience Previous experience in patient registration. Bilingual
Skills/Competencies Certified Medical Terminology obtained upon hire
THE ADVANTAGES OF WORKING WITH BAYSTATE!
We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$20.79 - $23.90 - $28.08
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
There are currently 396 open customer service & support positions in Springfield, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Balise Motor Sales, Domino's, The Salema Group, MGM Resorts International, Baystate Medical Center, among others. Browse the listings above to see every active employer.
Yes — 14 of the 396 open customer service & support positions offer remote or hybrid work (8 remote, 6 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
