Springfield, Massachusetts, United States · On-site
$17/hr–$22/hr
Summary: Reports to the Nurse Manager but daily activities are coordinated by the charge nurse. Under direct supervision works with patient and family centered care teams to insure all business functions related to proce…
Skills: Bed Management, Patient Throughput, Medical Record Organization, Customer Service, Multitasking
Springfield, Massachusetts, United States · On-site
$15/hr–$16/hr
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees, and we make it a priority to ensure their success. Crew Members ar…
Skills: Customer Service, Product Preparation, Teamwork, Time Management, Sanitation Standards
Springfield, Massachusetts, United States · On-site
$25/hr–$42/hr
Position Summary A Technician is primarily responsible for using their experience and technical expertise to diagnose drivability and electrical systems. A successful Technician will use leadership and mentoring skills t…
Skills: Automotive Diagnosis, Electrical Systems Repair, Brake and Hydraulic Repair, Suspension and Alignment, HVAC Repair
Springfield, Massachusetts, United States · On-site
Overview Drive Success as an Assistant Manager at Our High-Energy Convenience Store! From customer service to operations, are you ready to be the steady hand that keeps our store energized and running strong on any shift…
Skills: Customer Service, Food Preparation, Food Safety, Cleanliness, Basic Math
Springfield, Massachusetts, United States · On-site
The Branch Warehouser Lead prepares and receives orders as well as moves, stocks, scans, and records product inventory. This position is also expected to provide customer service and tints and mixes paint to customer spe…
Skills: Inventory Management, Customer Service, Paint Tinting, Paint Mixing, Material Handling Equipment
Springfield, Massachusetts, United States · Remote Solely
We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip sup…
Skills: Written Communication, Verbal Communication, Customer Service, Organization, Detail-oriented
Springfield, Massachusetts, United States · On-site
$15/hr–$22/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Customer Service, Cash Handling, Inventory Management, Retail Sales, Communication
Springfield, Massachusetts, United States · On-site
$62k–$93k/yr
Work Location: Springfield, Massachusetts, United States of America Hours: 40 Pay Details: $61,880 - $92,560 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opport…
Skills: Financial Analysis, Wealth Management, Investment Strategies, Insurance Strategies, Relationship Management
Springfield, Massachusetts, United States · On-site
$17/hr–$23/hr
Employment Type:Full timeShift:Day Shift Description:Medical Receptionist 🌟 Attach Resume Ready to thrive in a dynamic, high-energy environment? What you will do: Greets and communicates with patients via phone or in pe…
Skills: Patient Communication, Appointment Scheduling, Medical Billing, Medical Terminology, Microsoft Office
Springfield, Massachusetts, United States · On-site
$16/hr–$19/hr
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Inventory Management, Vendor Returns, Salvage Processing, Reverse Logistics, Hazardous Waste Handling
Springfield, Massachusetts, United States · On-site
$17/hr–$28/hr
MinUSD $17.60/Hr. MaxUSD $28.15/Hr. Overview Position Overview: Our Mental Health Security Clerk plays a vital role in maintaining a safe and secure environment for patients, visitors, employees, and physicians. This pos…
Skills: Security Operations, De-escalation Techniques, Electronic Medical Records, Patient Observation, Crisis Intervention
Springfield, Massachusetts, United States · On-site
Position Description Immediately hiring a Permanent Full Time Diesel Truck Lot Porter and want the right candidate to join us at Ryder in Springfield, Massachusetts Hear it from a Ryder Technician Employee Here: https://…
Skills: CDL Class A or B, Truck and Trailer Equipment Knowledge, Mechanical Troubleshooting, Lot Management, Customer Service
Springfield, Massachusetts, United States · On-site
$16/hr–$17/hr
Job Description What is a Salesperson? Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems, basic automotive system…
Skills: Sales, Customer Service, Automotive Systems Knowledge, Inventory Management, POS Systems
Springfield, Massachusetts, United States · On-site
$25/hr–$38/hr
Work Location: Springfield, Massachusetts, United States of America Hours: 40 Pay Details: $25.75 - $38.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportun…
Skills: Financial Analysis, Wealth Management, Relationship Building, Investment Strategies, Insurance Planning
Springfield, Massachusetts, United States · On-site
$17/hr–$26/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Supervision, Customer Service, Merchandising, Inventory Management, Deductive Reasoning
Springfield, Massachusetts, United States · On-site
$20/hr–$42/hr
You’ve invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you’ll be immersed in a…
Skills: Patient Safety, Pharmacy Professional Practice, Regulatory Compliance, Quality Assurance, Customer Service
Springfield, Massachusetts, United States · On-site
$16/hr–$21/hr
Summary: Location: Baystate Medical Center Springfield MA (Onsite) Schedule: Hours vary between 5am-6pm Performs a variety of clerical and receptionist duties. Is responsible for electronic data entry. This description c…
Skills: Clerical Duties, Receptionist Duties, Electronic Data Entry, Telephone Etiquette, Communication
Springfield, Massachusetts, United States · On-site
$25/hr–$34/hr
Schedule: per diem coverage needed during office hours M-Fri 8-4:30pm Summary: Under the direction of the Radiology and Practice Manager, the Imaging Scheduling Coordinator is responsible for complex schedules. This incl…
Skills: Interpersonal Skills, Analytical Skills, Problem-solving, Communication, Medical Terminology
Springfield, Massachusetts, United States · On-site
$16/hr–$19/hr
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Janitorial Services, Facility Maintenance, Customer Service, Safety Compliance, Sanitation Standards
Springfield, Massachusetts, United States · On-site
$62k–$82k/yr
Springfield, Massachusetts The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about be…
Skills: Casino Hosting, Customer Relationship Management, Event Planning, Microsoft Office, SQL Server
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Coordinates business functions for patient-centered care teams, focusing on bed management, patient throughput, and medical record organization. Acts as a primary liaison between clinical staff, patients, and families to ensure smooth unit operations.
Requires a GED or HiSET and Basic Life Support certification from the American Heart Association. Previous clerical and customer service experience, preferably in a healthcare setting, is required.
Summary:
Reports to the Nurse Manager but daily activities are coordinated by the charge nurse. Under direct supervision works with patient and family centered care teams to insure all business functions related to processing patient information, managing documentation, organizing patient medical record and facilitating smooth unit operations. Files appropriate patient reports and other information for their records. Facilitates communication among staff, relaying messages/information. Facilitates bed management and patient throughput on the unit. Performs functions necessary to process direct admissions to the unit. Acts as a receptionist for visitors to unit and also as a business partner to the department and clinical staff. Orients patients and families to the unit, answering routine questions. Able to multitask.
Job Responsibilities:
1) Bed Management: Tracks, prioritizes, and assigns beds. Communicates with BMD and BM for admissions, discharges and transfers (ADTs). Coordinates unit/department ADTs. Checks BMD enters new data, and advises Charge Nurse of changes. Checks CIS for discharge orders and follows up with MD, CM RN to ensure discharge documents are complete. Enters discharges in OA Gold and pending discharges in BMD. Rounds 3 times daily with RNs and CM regarding discharges, discharge times and special instructions, and appropriateness for Discharge Lounge. Notifies CM if an ambulance is unable to come @atthe assigned time. With CM, monitors BMD for observation patients to determine if patient needs discharge or status change. Tracks new admissions from the ED. Retrieves SBAR data from the ED and communicates to the nursing staff. Assures fax is received within 30 minutes. Arrange patient transport from the ED if needed. Carries BMD beeper, and assigns coverage during breaks and meals to ensure a constant flow of ADTs.
2) Proficiently and accurately utilizes the following computer applications in daily work: C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft and Staples, and Koronos access if applicable.
3) Unit-specific projects: Project work as assigned and/or needed such as Payroll, committee participation, developing unit time schedules, etc.
4) Communication: provides report/handoff to next shift including pending discharges, admissions in process, empty beds, beds being cleaned, and closed beds with the reason. Contacts other departments for priority tests for patients identified for next day discharge. Answers telephones and relays messages promptly with consistent accuracy to team members. Responds to routine inquires knowledgeably and/or refers them to appropriate person, assists staff as requested, ensures identified problems are communicated accurately and promptly. Places calls to MD's and ancillary departments to facilitate patient care and throughput. Where appropriate, coordinates communication with NEOPO and related paperwork in conjunction with RN. Screen calls for clinical team and facilitate communication of information requested.
5) Serve as a unit based resource for Zoned Hospitalist and medical/surgical teaching teams. Assist Hospitalist during clinical rounds, i.e. initiate phone calls, send faxes and call consults as directed by Zoned Hospitalist. Make available the unit based assignment (RN/Case Manager/Social Worker as well as covering RNs [i.e. lunch and breaks]) daily for Hospitalist. Maintain and identify specific workspace for Hospitalists which include computer and telephone access. Works with Access Services and patient/family to secure post discharge follow-up appointments. Identifies daily the Hospitalist of the day through electronic systems and prints this form for team use throughout the day. Posts break and lunch coverage in a central location for ease in obtaining patient related information and fostering communication.
6) Functions as a greeter for the arrival of new patients/families to the unit/department. Assists other departments with information and or answers to questions as requested.
7) Hospital Records and logs:
Maintains patient chart in proper sequence and labels pages with patients name. Prepares record prior to transfer and discharge. Explains and obtains signatures for Medicare forms. Organizes chart for Medical Records, faxes or copies records as needed. Sends discharge record to HIM (old and new) immediately after discharge. Updates discharge/admission log. Insures complete information is sent with transfers. Prepares patient charge ticket for data entry and keeps accurate record on unit. When appropriate, enter data into PCM auditor at specified times. Replenish and restock unit audit tools (i.e. refrigerator logs, negative pressure room logs, etc.). Other unit logs i.e. assignment books, sick call records, Koronos variance forms, etc.
8) Unit Resource: Post/file MD schedules for clinical team inquiry. In coordination with charge nurse, prepare staffing assignment for the next shift. Place calls to replace unplanned staffing vacancies. communicate staffing and scheduling to Clinical Supervisor. As needed, but not limited to obtain mail from the mailroom, blood products from the Laboratory, medications from Pharmacy and supplies from Distribution and Dietary as needed.
9) Inventories, maintains and charges supplies. Initiates requisitions and requests accurately and in a timely fashion. Stores supplies within 24 hours of receipt in designated area. Records or submits charges and/or credits for patient supplies as needed. Coordinate paper supplies with Print Shop and/or Distribution to maintain unit/department par levels.
10) Is knowledgeable of and initiates emergency procedures as needed/directed within unit/department. Verbalizes knowledge and location of emergency equipment. Mobilizes emergency support personnel through immediate telephone contact.
1) Previous clerical and customer service ce experience preferably in a healthcare setting
1) Previous clerical and customer service experience in a healthcare setting
1) Computer literate, good interpersonal skills
2) , demonstrate operating principles
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$17.01 - $19.55 - $22.81
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
There are currently 396 open customer service & support positions in Springfield, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Balise Motor Sales, Domino's, The Salema Group, MGM Resorts International, Baystate Medical Center, among others. Browse the listings above to see every active employer.
Yes — 14 of the 396 open customer service & support positions offer remote or hybrid work (8 remote, 6 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
