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Contract
bachelor degree
Posted 32d ago
Apply by Jul 27
~40 hrs/week
Responsibilities
The role focuses on driving operational excellence through data-driven insights, dashboard development, and strategic planning for housing trends. Additionally, the manager may rotate into a Customer Relations role to handle sales applications, appeals, and resident services.
Requirements
Candidates should have a background in Estate Management, Statistics, Data Science, or Social Sciences with a few years of managerial experience. Proficiency in data analytics tools and strong interpersonal skills are essential.
Full job description
[What the role is]
As an Estate Manager (EM) in the Sales Department's Planning Section, you will drive operational excellence and enhance service delivery through data-driven insights and strategic planning.
[What you will be working on]
As an Estate Manager (EM) in the Sales Department's Planning Section, you will drive operational excellence and enhance service delivery through data-driven insights and strategic planning. Your role involves:
Developing and maintaining comprehensive dashboards to monitor service standards and derive business intelligence;
Managing data analytics and responding to stakeholder data requests with accurate, timely insights;
Analysing housing trends to support evidence-based planning and service improvements;
Creating dashboards and presenting complex data in accessible formats for various stakeholders;
Preparing strategic recommendations and updates for Management through reports and presentations;
Contributing to policy reviews and public communications through research and analysis;
Driving continuous improvement initiatives to strengthen data transparency, reporting accuracy, and operational accountability;
Supporting stakeholder engagement and public education initiatives.
During your employment, you may also be rotated to take on the role of a Customer Relations Manager (CRM), to deliver quality services to applicants and residents of HDB flats. You will be involved in administration and processing of sales applications, from registration of the application to issuing of keys, assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, and draft case reports/ submissions for management’s consideration for deserving cases. Your duties will include day-to-day liaison with appellants/flat applicants, solicitors and relevant agencies on requests for housing assistance. You will also perform the role of Duty Manager at the counters and attend to cases/issues escalated by our Customer Relations Executives. In addition, you will process Enhanced CPF Housing Grant applications from flat buyers.
[What we are looking for]
Good background in Estate Management, Statistics, Data Science, Communications or Social Sciences
Strong analytical and problem-solving skills with proficiency in data analysis and visualisation tools. Experience with programming languages for data analytics, automation and scripting (e.g. Python) or analytics platforms (e.g. SAS Viya, Tableau, Power BI) is advantageous
A few years of managerial experience
Strong personal integrity, responsible, and organised
Proactive and curious individual with strong analytical and problem-solving skills
Excellent interpersonal, negotiation and communication skills
Versatile and resourceful
Able to work independently and as a team
A customer-service mindset and the ability to establish rapport with people at all levels
Successful candidates will be offered a 1+1 year contract.
All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.
Engineering Digital Government. Making Lives Better. #GovTechForPublicGood
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2016
Headquarters
Singapore
LinkedIn followers
247,176
The Government Technology Agency of Singapore (GovTech) is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. We harness the power of technology to make lives better for citizens, businesses, international audiences and the public service sector.
Our mission: Engineering Digital Government, Making Lives Better.
Our goal is to create a government that is "Digital to the Core, and Serves with Heart". We achieve this by using technology to create services that are easy, seamless and secure for people to use, and placing the needs of citizens and businesses at the centre of everything we do.
As a digital government, our public officers are also able to continually upskill, adapt to new challenges and work more effectively across agencies as well as with citizens and businesses in Singapore.
Offices: 10 Pasir Panjang Mapletree Business City, Singapore, 117438, SG
Digital GovernmentGovernment Digital ServicesDigital TransformationDigital IdentityData Science & Artificial IntelligenceCyber SecuritySensors & IoTGeospatial TechnologyGovernment ICT InfrastructureApplication Development & Design
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