Customer Service Advisor (Legal Helpline) Application Deadline: 16 August 2026 Department: Legal Services Employment Type: Full Time Location: Sheffield Compensation: £24,889 / year Description We are hiring for our cust…
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Full-time
Contributory pension scheme, Permanent health insurance, Healthcare cash plan, Life assurance, 23 days annual leave, 5 days additional leave over Christmas
Posted 16d ago
Apply by Aug 16
~40 hrs/week
Responsibilities
The advisor will handle personal injury enquiries via telephone, email, and messages while proactively capturing information on company systems. They will also perform initial case assessments to determine the progression of legal matters.
Requirements
No previous experience is required as full training is provided for the role. Candidates must possess exceptional organizational skills, the ability to communicate professionally, and the capacity to remain calm under pressure.
Full job description
Customer Service Advisor (Legal Helpline)
Application Deadline: 16 August 2026
Department: Legal Services
Employment Type: Full Time
Location: Sheffield
Compensation: £24,889 / year
Description
We are hiring for our customer service team, so if you have a passion for delivering excellent customer service, want to work for somewhere that makes a difference and you are a people person, we would love to hear from you!
Working as part of our successful Contact Centre based in Sheffield, the role of a Customer Service Advisor, in our Legal Helpline team involves handling Personal Injury enquiries that come into the firm and you will be proactively capturing relevant information on our systems. If successfully shortlisted, you will be required to complete an online assessment, which will be sent to the email address you used to apply for this position. Subject to successful completion, and selection you must then be available to attend our Sheffield office on Tuesday 25 August for a final stage interview.
More about the role...
Deal with and respond to telephone calls, emails and messages
Communicate in a professional timely manner
Carry out initial case assessments to determine the progression of a case - but don't worry we will give you all the training needed for you to be able to succeed in your role! So no previous experience is necessary.
In return, you will be working alongside lawyers who work on a diverse portfolio and highly prestigious cases. This is a great opportunity for someone who would like to join a well established law firm and utilise their customer service skills whilst learning all about our legal helpline team.
More about you...
Exceptional organisational skills
Strong ability to communicate professionally, clearly and effectively
The ability to keep calm and composed under pressure
A genuine passion for customer service and pride in your work
Someone who wants to be part of a friendly and supportive team
What we offer you...
Contributory pension scheme
Permanent health insurance
Healthcare Cash Plan (MediCash)
Life assurance
23 days annual leave (in addition to bank holidays)
We are the UK’s most experienced law firm, fighting for the rights of the injured and mistreated for over 100 years.
Industry
Law Practice
Company size
501-1,000 employees
Founded
1921
Headquarters
Great Russell Street, London
LinkedIn followers
12,427
Thompsons Solicitors is the UK's most experienced personal injury and employment rights law firm, our commitment to social justice is at the heart of our practice.
The firm was established in 1921 by the civil rights lawyer Harry Thompson. We have stayed true to his vision of using the law to protect and advance the rights of working people, and we are proud to be part of the trade union movement.
We represent individuals and unions from 18 offices across England, Wales, and Northern Ireland, with an associated firm in Scotland.
We proudly pledge never to act for insurance companies or employers.
Visit www.thompsons.law or call 0800 0 224 224
Thompsons Solicitors is a trading name of Thompsons Solicitors LLP.
Offices: Thompsons Solicitors, Great Russell Street, London WC1B 3LW, GB · The Synergy Building, Campo Lane, Sheffield, South Yorkshire S1 2EL, GB · Thompsons Solicitors, 50-52 New Road, Dagenham, Essex RM9 6YS, GB · Thompsons Solicitors, 5-10 St Paul's Churchyard, London, London EC4M 8AL, GB · Thompsons Solicitors, 55 Lowlands Road, Harrow, London HA1 3AP, GB
Personal injuryRoad traffic accidentsIndustrial diseasesAsbestos related diseasesMesotheliomaSerious injury claimsBrain injury claimsSpinal cord injuriesClinical negligenceEmployment rights
How many Customer Service & Support jobs are open in Sheffield, United Kingdom right now?
There are currently 259 open customer service & support positions in Sheffield, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Sheffield, United Kingdom?
Companies currently hiring include NEXT PLC, Greene King Brewery, Marks and Spencer, JD Gyms, Sweet Carolina's Travel, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Sheffield, United Kingdom?
Yes — 30 of the 259 open customer service & support positions offer remote or hybrid work (9 remote, 21 hybrid).
How do I apply for Customer Service & Support jobs in Sheffield, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.