Customer Service & Support Jobs in Shah Alam, Malaysia (Now Hiring) — 91 open — Page 3

Associate Buyer Planner

 

This Associate Buyer/Planner is a highly visible supply chain role responsible for overseeing and optimizing the accurate and timely planning and procurement of inventory across their region to meet customer service level agreements (SLA). This vital role interfaces with regional and global leadership, internal manager(s), directors, and vice presidents on part availability and customer satisfaction.  Key measure of success is maximizing part availability for all service incidents to meet customer expectations in time, quality and a cost-efficient manner.  Relies on experience, data and judgment to plan and accomplish complex goals to drive the business toward Best in Class.

What you’ll be doing:

·       Manages materials planning activities for the specified region.

 

·       Coordinate sparing for new product introduction for the region through planning and initial stocking quantities.

 

·       Objective will be to achieve >95% part availability for all incidents by the end of year 1, with actionable improvements annually as agreed upon.

 

·       Assure localized inventory is re-placed expediently to ALL field sites and any specific customer sites.

 

·       Shall timely publish agreed upon key performance metrics.

 

·       Develop an expertise in ASTEA, CRM, Min/Max, and related tools to succeed.

 

·       Assist with regional voice on quotes for equipment spare planning and ability to achieve SLA.

 

·       Drive continuous improvement activities to define best in class.

 

·       Plan and execute procurement of assigned components from a preferred suppliers’ list at the best total cost to PPT buying in the region for the region.

 

·       Maintain strong working relationships and communications directly with the global suppliers to confirm shipping schedules and monitor open purchase orders for all orders to ensure on-time deliveries.

 

·       Proactively report product/material availability issues as they arise and advise of part availability when inquired for new customers.

 

·       Other duties as assigned.

 

What we’re looking for:

·       Minimum 1 - 3 years’ experience as a Buyer or Buyer/Planner, using MRP/ERP or Demand Planning systems is required.

 

·       Background in Customer Service and/or bookkeeping preferred but not required.

 

·       Strong Excel skills, verbal & written communication skills, the ability to work collaboratively between departments, and strong problem solving, and multi-tasking skills are a must.

 

·       Proficiency in Microsoft Office.

 

·       Can demonstrate a level of proficiency with materials management tools.

Education:

·       Bachelor’s degree required.

Travel:

·       10%

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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to [email protected]. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.