San Francisco, California, United States · Remote OK
$115k–$202k/yr
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translati…
Skills: Workforce Management, Capacity Planning, SQL, Vendor Management, Data Visualization
San Francisco, California, United States · On-site
$20/hr–$25/hr
TREELINE STAFFING is looking for part-time/on-call Security Staffing to work various venues and events predominantly in or near San Francisco. Overview: Join our team and enjoy the perks of flexible part-time hours and w…
Skills: Access Control, Bag Screening, Incident Management, Customer Service, Emergency Evacuation
San Francisco, California, United States · On-site
About Clerk Chat: Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastr…
Skills: Prompt Engineering, REST APIs, Webhooks, Customer Relationship Management, System Integration
San Francisco, California, United States · On-site
$60k–$90k/yr
Who we are: Clerk Chat’s mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure…
Skills: Cold Calling, Email Campaigns, LinkedIn Outreach, Lead Qualification, Pipeline Management
San Francisco, California, United States · On-site
About Clerk Chat: Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastr…
Skills: Technical Troubleshooting, Customer Communication, API Understanding, Log Analysis, Webhooks
San Francisco, California, United States · Hybrid
$150k–$180k/yr
About Altruist Altruist is transforming the multi-trillion dollar wealth management industry by building an AI platform for wealth professionals. We partner with financial advisors nationwide, empowering them to grow, op…
Skills: Technical Onboarding, Systems Integration, Data Migration, Client Enablement, API Integration
San Francisco, California, United States · Hybrid
$200k–$250k/yr
About Altruist Altruist is transforming the multi-trillion dollar wealth management industry by building an AI platform for wealth professionals. We partner with financial advisors nationwide, empowering them to grow, op…
Skills: Post-Sales Leadership, Implementation Management, Solutions Engineering, Integration Architecture, Data Pipelines
San Francisco, California, United States · Hybrid
$65k–$75k/yr
Overview Job Title: Client Success Strategist Department: Sales Reporting To: Senior Vice President Market Manager Employment Type: Full-Time Location: San Francisco Work Arrangement: On-Site Pay Transparency: The antici…
Skills: Media Strategy, Digital Advertising, Client Relationship Management, Project Management, Public Speaking
San Francisco, California, United States · On-site
$101k–$171k/yr
PRS Business Development Manager (BDM) Location: Northern or Central California Chubb Personal Risk Services offers a wide range of property and casualty insurance products for individuals and families with fine homes an…
Skills: Agency Relationship Management, New Client Acquisition, Renewal Management, Pipeline Development, Territory Analysis
San Francisco, California, United States · On-site
$19/hr–$26/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Leadership, Beauty Trends Expertise, Analytical Skills, Communication, Interpersonal Skills
San Francisco, California, United States · On-site
POSITION SUMMARY Complete final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper location. Complete closing duties, including storing all reusable goods, locking doors, brea…
Skills: Cleaning, Sanitation, Event Setup, Guest Service, Linen Management
San Francisco, California, United States · On-site
Job Description The following general description applies to all hourly store team members. Please read the detailed information listed below. Job Duties Operate all equipmentStock ingredients from delivery area to stora…
Skills: Customer Service, Order Processing, Inventory Management, Cash Handling, Basic Mathematics
San Francisco, California, United States · Hybrid
$97k–$120k/yr
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it…
Skills: Customer Onboarding, Account Management, Customer Retention, Product Adoption, Data Analysis
San Francisco, California, United States · On-site
Job Description The following general description applies to all hourly store team members. Please read the detailed information listed below. Job Duties Operate all equipmentStock ingredients from delivery area to stora…
Skills: Customer Service, Order Processing, Inventory Management, Cash Handling, Basic Mathematics
San Francisco, California, United States · On-site
$18/hr–$26/hr
Description Join the Mike’s Bikes Crew as a Sales Advisor. Mike’s Bikes is a community focused bike shop with with an international reach. We pride ourselves on providing exceptional hospitality to our neighbors while al…
Skills: Sales Closing, Customer Relationship Management, Active Listening, Inventory Management, POS Systems
San Francisco, California, United States · On-site
$32/hr–$38/hr
Job Title Assistant Property Manager (CRE) Job Description Summary The Assistant Property Manager is responsible for assisting in all areas defined as a part of the Sr. Assistant Property Manager job description, as well…
Skills: Customer Service Focus, Organization Skills, Time Management, Communication Proficiency, Initiative
San Francisco, California, United States · Remote OK
$125k–$130k/yr
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates bu…
Skills: Kubernetes, Cloud Infrastructure, Linux, Python Scripting, DevOps
FluxSan Francisco, California, United States · Hybrid
Why Flux Founded in 2019, Flux is taking the hard out of hardware, building the world's first AI Hardware Engineer. Our platform enables anyone to go from idea to manufacturable board using nothing more than a natural la…
Skills: Customer Support Operations, Automation, Technical Support, Knowledge Base Management, SLA Management
San Francisco, California, United States · On-site
$2/hr–$25/hr
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members s…
Skills: Organization, Attention To Detail, Sense Of Urgency, Customer Service, Communication
San Francisco, California, United States · Hybrid
$180k–$270k/yr
Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work…
Skills: Partner Programs, Ecosystem Operations, Channel Programs, Program Management, Organizational Skills
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The analyst will manage workforce capacity models and run SQL queries to analyze support volume and vendor performance. They will partner with leadership to optimize staffing levels and improve key metrics like SLA and AHT.
Requires 2+ years of experience in workforce management or capacity planning, specifically within customer support. Proficiency in SQL and data visualization tools like Looker or Hex is essential.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce capacity models, field ad-hoc planning requests across our BPO partner and internal FTE teams, and surface data-driven recommendations that keep vendor performance and customer experience on track. This is a hands-on, SQL-forward role - you'll build your own reports, run your own queries, and translate the numbers into clear action for Product Support leadership.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:
We'd love to hear from you if you have:
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
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