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Oversee the operational and financial success of national microkitchen and break area programs, including vendor management and strategic implementation. Ensure adherence to hospitality standards, safety regulations, and financial budgets across multiple sites.
Requires a minimum of 5 years of hospitality experience with at least 3 years in management, preferably in program management. A bachelor's degree in business administration or a related field is preferred, along with proficiency in analytics reporting and P&L.
Position Title: National Microkitchens Director
Salary: 125,000-130,000
Other Forms of Compensation:
Our Passion is Food!
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!
Job Summary
The Microkitchen Director role is responsible for ensuring the operational and financial success of national Compass sites' programs, including break areas and vendor management. They are responsible for developing and implementing efficient operational strategies and plans while ensuring adherence to established standards. The ideal candidate is a natural-born leader with excellent project coordination and delegation skills. Effective communication, analytical thinking, and a strong motivation to optimize productivity and program success are essential for this role. Additionally, you will be responsible for the following:
In the performance of their respective tasks and duties all employees are expected to conform to the following:
● Strategize, implement, and maintain program initiatives that adhere to organizational objectives at a national level
● Develop program assessment protocols for evaluation and improvement across sites
● Interact professionally with other employees, customers and suppliers.
● Work effectively as a team contributor on all assignments.
● Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Program Management
● Work closely with cross-functional teams, and managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
● Manage program and teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
● Identify key requirements needed from cross-functional teams and external vendors
● Work with other program managers and site leads to identify risks and opportunities across multiple projects within the department
● Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
● Works with all site leads to ensure sites adhere to Client expectations of program guidelines, metrics and guest hospitality standards
Partner Management
● Coordinator with Break Room vendors to ensure high quality break room snacks and beverages that are creative, cost effective
● Ensures that all products and ingredients that are used are purchased following Bon Appétit purchasing standards and sustainability commitments. Meets and exceeds the expectations of the customer and client perceived value.
● Assist in tracking equipment malfunction and maintenance logs and keeps tabs on repair progress and maintains accurate asset tracking.
● Work with vendor to ensure that overall look of break rooms meets and exceeds programmatic standards
Supervision and Development of Staff
● Promotes the Open Door Policy, ensuring the highest level of communication and understanding between all staff.
● Handles staff conflicts or performance issues immediately, documenting coaching, counseling and/or disciplinary actions.
● Discusses with the VP of Operations any areas of concern and/or performance issues. Provides the VP of Operations with action plans and timelines for resolutions.
Financial Management and Analysis
● Supports weekly and monthly financial analysis of all sites for review by the National Team explaining variances to the budget.
● Works with on site team & vendor partners on inventory control
● Creates and keeps an up-to-date Operation Manual per client guidelines
Safety and Sanitation
● Adheres to all Health Department, OSHA and ADA regulations. Liaisons between break room and janitorial operations and programs ensuring clean & sanitized break room spaces. Manages in compliance with established company, local, state, and federal regulations, policies, and procedures
● Supports Sites with the development of the Safety Program for consistency nationwide
Customer Service and Client Relations
● Treats all guests and staff with care and respect.
● Handles guest complaints immediately and professionally, putting the guest at ease and resolving the issues to their full satisfaction.
● Reviews and responds to Food Program concerns, comment cards, and inquiries in a timely manner; escalates to VP of Operations when required
Retail Management
● Tours Sites when needed
● Edits daily signage for correct spelling, descriptions and pricing.
● Supports marketing, advertising and promotions.
● Supports and contributes to updating of product ideas and concepts with Regional District Manager
Overall Management
● Teaches Bon Appétit philosophy and culture, emphasizing food made from scratch, friendly and attentive service and a safe and clean environment
● Supports management decisions while promoting a team spirit.
●Performs any duties as assigned by the VP of Operations and/or Corporate Management.
Note: Job duties are subject to change as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Education: Bachelor’s degree in business administration or related field preferred
● Experience: Minimum of 5 years of experience in hospitality industry including 3 years in management (preferably program management) is required
● Ability to demonstrate analytical problem-solving skills, a passion for hospitality, and have a proven track record as a strong leader with development of staff
● Solid written and verbal communication skills are required; ability to navigate executive meetings and conduct client presentations
● Must be proficient with analytics reporting to understand event forecasting, productivity and profitability reporting, P&L etc.
● Proven proposal writing experience.
Bon Appetit is a member of Compass Group USA.
Click here to Learn More about the Compass Story
Associates at Bon Appetit are offered many fantastic benefits.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyBAMCO.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Req ID: 1544337
Bon Appetit
BRYAN GONI
Compass Group is a global leader in food services operating in over 25 countries with around 590,000 employees worldwide and generating underlying revenues of over $46 billion for the 2025 fiscal year. Our vision is to be a world-class provider of contract food services and support services, renowned for our great people, our great service, and our great results.
Offices: Compass House, Guildford Street, Chertsey, Surrey KT16 9BQ, GB
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