San Francisco, California, United States · Hybrid
$111k–$140k/yr
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Customer Success, Account Management, Solutions Consulting, SaaS, AI Implementation
San Francisco, California, United States · On-site
$20/hr–$28/hr
Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational d…
Skills: Reprographics, Mail Services, Customer Service, Office Administration, Digital Reprographics
San Francisco, California, United States · Hybrid
$79k–$106k/yr
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Technical Support, Networking, VoIP, SIP, WebRTC
San Francisco, California, United States · On-site
$25/hr–$30/hr
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
Skills: Client Service, Account Servicing, Cash Handling, Relationship Building, Financial Technology
San Francisco, California, United States · On-site
"I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention. To tell the story of Sézane is to retrace more than 20 years of defining adve…
Skills: Store Management, Customer Experience, Team Leadership, Clienteling, Visual Merchandising
San Francisco, California, United States · On-site
"I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention. To tell the story of Sézane is to retrace more than 20 years of defining adve…
Skills: Customer Experience, Team Leadership, Retail Operations, Merchandising, Point Of Sale Management
San Francisco, California, United States · On-site
$20/hr–$22/hr
Job Description The Barista Lead crafts a memorable experience for our customers by providing timely service, quality beverages and products, and maintaining a clean and comfortable location environment. The Barista Lead…
Skills: Coffee Preparation, Customer Service, Cash Handling, POS Operation, Staff Training
San Francisco, California, United States · Remote Solely
$25/hr–$35/hr
Job Overview ASI Instruments, a specialist provider of Animal Bed Handling Systems, Preclinical Imaging Instruments, and Stereotaxic Instruments, is seeking a diligent and organised individual to join our team as a Remot…
Skills: Digital Correspondence, Data Entry, Report Preparation, Calendar Management, Digital Filing
San Francisco, California, United States · On-site
At SFAF we show up for our community with expertise, empathy, and a commitment to creating space where everyone can show up fully. If you want to make a meaningful impact in an environment that’s as affirming as it is ef…
Skills: Bilingual Spanish, Crisis Intervention, De-escalation, Trauma-Informed Care, Benefits Navigation
San Francisco, California, United States · On-site
$80k–$100k/yr
Company Description OUR STORY Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly…
Skills: Sales, Lead Generation, Relationship Building, Strategic Outreach, Communication Skills
San Francisco, California, United States · On-site
$80k–$100k/yr
Company Description OUR STORY We are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration. In addition to Equinox, our other brands SoulCycle and Equinox Hotels are al…
Skills: Sales, Lead Generation, Relationship Building, Strategic Outreach, Communication Skills
San Francisco, California, United States · Hybrid
$117k–$194k/yr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforc…
Skills: Kubernetes, Terraform, Python, AWS, GCP
San Francisco, California, United States · On-site
$22/hr–$37/hr
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, …
Skills: Customer Service Operations, International Air Freight, Logistics, Distribution, Pharmaceutical Industry Knowledge
San Francisco, California, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Customer Service, Security Patrols, Incident Response, Emergency Response, Observation And Reporting
San Francisco, California, United States · Remote OK
$105k–$140k/yr
About Broccoli AI Broccoli AI is building the AI operating system for home service businesses. We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools…
Skills: Payroll Administration, Payroll Tax Compliance, Multi-state Tax Withholding, Customer Billing Support, General Ledger Reconciliation
San Francisco, California, United States · On-site
$60k–$65k/yr
Gunderson Dettmer has an opening for a Hospitality/Workplace Experience Assistant in our San Francisco office. The Hospitality/Workplace Experience Assistant supports the day-to-day office operations of the San Francisco…
Skills: Hospitality, Workplace Experience, Administrative Support, Event Planning, Customer Service
San Francisco, California, United States · On-site
$165k–$240k/yr
About Levelpath Backed by some of the top venture capital firms in Silicon Valley and founded by third-time founders with two successful exits, Levelpath is building autonomous procurement. We've built an agentic softwar…
Skills: TypeScript, NestJS, PostgreSQL, GraphQL, REST API
San Bruno, California, United States · On-site
Protech Automotive Solutions and its affiliated brands is looking for highly talented, dedicated and quality-focused teammates to provide top tier service to our customers. JOB SUMMARY Protech Automotive Solutions has an…
Skills: Automotive Diagnostics, Autel Scanning Unit, Technical Troubleshooting, Customer Service, Vehicle Control Systems
San Francisco, California, United States · On-site
$165k–$240k/yr
About Levelpath Backed by some of the top venture capital firms in Silicon Valley and founded by third-time founders with two successful exits, Levelpath is building autonomous procurement. We've built an agentic softwar…
Skills: TypeScript, Node.js, NestJS, PostgreSQL, Docker
San Francisco, California, United States · On-site
$22/hr–$23/hr
🍫 Now Hiring: Retail & Restaurant Supervisor (Start Within Days!) Step into a leadership role where you can grow your career, lead a team, and deliver exceptional guest experiences—all while enjoying great perks. 💰 Pay…
Skills: Store Leadership, Team Management, Customer Service, POS Systems, Staff Training
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Manage post-sales relationships for California public sector customers to drive AI adoption and measurable business outcomes. Partner with stakeholders to redesign workflows and serve as the voice of the customer to internal product and engineering teams.
Requires 3+ years of experience in Customer Success or related SaaS roles with a proven ability to engage senior executives. Must possess hands-on experience with modern AI platforms and the ability to translate technical solutions into business value.
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Box is looking for a Customer Success Manager II to join our Public Sector team, focused exclusively on the California SLED (State, Local, and Education) market. In this role, you’ll be the trusted advisor and strategic partner for California state agencies, county and city governments, and public sector institutions as they adopt and expand their use of Box and Box AI. This is not a passive account management role. You’ll be at the forefront of helping public sector organizations reimagine how they manage content, automate workflows, and unlock the power of AI — all within the compliance and security frameworks that government and education customers require.
You won’t just advise on AI — you’ll roll up your sleeves and help customers become AI-native enterprises. That means partnering with agency leaders and frontline staff alike to identify high-impact use cases, design AI-powered workflows, and build toward measurable outcomes. You’ve shipped real results, not just demos, and you know how to guide an organization from AI curiosity to AI transformation.
You’ll guide customers from onboarding through deep, measurable adoption, ensuring they realize the full value of the Box platform at every stage of their journey. You’ll work cross-functionally with Sales, Product, and Engineering, and you’ll serve as the voice of the California public sector customer inside Box.
If you’re energized by complex, mission-driven environments, passionate about AI’s potential to transform public services, and skilled at building relationships across all levels of an organization — from IT administrators to agency directors — this role is for you.
Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
Partner with customers to map and redesign critical workflows
Identify and activate AI-powered use cases within these workflows
Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions
Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities
Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
Partner cross-functionally with Sales, Product, Engineering and Professional Services to:
Expand Box’s footprint within the customer
Influence product direction based on real-world use cases
Deliver cohesive, high-impact solutions
Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team
We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact
3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS
Experience working with enterprise customers and engaging with senior stakeholders and executives
Demonstrated ability to translate customer needs into practical solutions and business outcomes
Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.
Power secure collaboration on one intelligent platform
Box (NYSE:BOX) is the Intelligent Content Cloud, a single platform that enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Visit box.com to learn more. And visit box.org to learn more about how Box empowers nonprofits to fulfill their missions.
Offices: 900 Jefferson Ave, Redwood City, CA 94063, US
There are currently 2,171 open customer service & support positions in San Francisco, CA listed on Clera. New openings are added daily as companies post roles.
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