Retail Loss Prevention Customer Service Associate II
San Diego, California, United States · On-site
$17/hr–$18/hr
Entry level
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Skills: Loss prevention, Customer service, Visual deterrence, Communication, Decision making
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The associate acts as a visual deterrent to prevent loss and dishonesty while wearing a body-worn camera at the front of the store. They also support store management by responding to customer requests and maintaining a safe, professional environment.
Requirements
Candidates should possess strong verbal and written communication skills along with the ability to make sound decisions independently. The role requires the physical ability to stand for long periods and 0-2 years of experience in retail or security.
Full job description
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Contribute To The Growth Of Your Career
Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.
Maintains a proper and professional stance in the designated area at the front of the store
Act as a visual deterrent to prevent potential loss/dishonesty
Review and understand the Store Emergency Response Guide
Wear a complete Company approved uniform including a Body Worn Camera
Greet customers appropriately, demonstrate courtesy and respect
Establish and maintain a position at the front of the store or in a department
Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
Observe and report any suspicious behavior or critical incidents to LP or store management
Perform a closing safety sweep of the store with a member of management
Adhere to all Company Policy and Procedure
Document required incidents in AIIM Case Management
Performs other duties as assigned
Who We Are Looking For: You!
Strong verbal and written communication
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Able to stand for long periods of time
0-2 years retail or security experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
3695 Midway Dr.
Location:
USA Marshalls Store 1345 San Diego CAThis position has a starting pay range of $17.75 to $18.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Related keywords
Loss PreventionRetailCustomer ServiceBody Worn CameraSafetySecurityIncident ManagementAIIM Case ManagementStore OperationsVisual DeterrentComplianceCommunicationDecision MakingTime Management
TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.
Offices: 770 Cochituate Road, Framingham, MA 01701, US · 300-400 Value Way, Marlborough, MA 01752, US
How many Customer Service & Support jobs are open in San Diego, CA right now?
There are currently 4,433 open customer service & support positions in San Diego, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in San Diego, CA?
Companies currently hiring include Starbucks, Ross Stores, Inc., Allied Universal, Costco Wholesale, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in San Diego, CA?
Yes — 362 of the 4433 open customer service & support positions offer remote or hybrid work (199 remote, 163 hybrid).
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