Job DetailsJob Location: San Antonio, TX 78218Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: Up to 25%Job Shift: DayJob Category: ManagementPOSITION SUMMARY The District Manager is responsible f…
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Full-time
high school
Posted 8d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The District Manager is responsible for driving sales and profits while ensuring employee engagement and a superior customer experience across multiple store locations. They act as a company ambassador and profit partner, monitoring operational compliance, loss prevention, and store performance through purposeful visits and effective team leadership.
Requirements
Candidates must have retail multi-store management experience and the ability to work a full-time schedule including nights, weekends, and holidays. A high school diploma or GED is required, along with strong interpersonal, organizational, and follow-through skills.
Full job description
Job DetailsJob Location: San Antonio, TX 78218Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: Up to 25%Job Shift: DayJob Category: ManagementPOSITION SUMMARY
The District Manager is responsible for Driving Sales & Profits, Employee Retention & Engagement, and Overall Customer Experience through Flawless Execution of Company Initiatives, Purposeful Store Visits designed to educate and hold Store Teams accountable for company priorities and a focus on delivering a great Customer Experience through Great Looking Stores and Knowledgeable Associates.
District Managers understand the requirement to know everything HQ asks of Stores, having read all memos, directives, initiatives, etc. The District Manager ensures every member of their leadership team is aware of required tasks and helps their teams prioritize. The District Manager understands when and how to delegate, how to address problems in their stores and how to develop and follow up on meaningful action plans. The District Manager is a student of their business and embraces all tools and resources provided them to understand individual businesses across their stores and, through that understanding, how to positively impact business performance.
The DM is the voice for their stores and customers, understanding how to effectively communicate the needs of their customer and teams in product, tools, and people to HQ Business Partners, including Director of Stores. The DM does not leave a store with a problem unresolved. They have a heightened sense of urgency and help their teams understand the importance of today vs. pushing off to tomorrow.
DRIVES PERFORMANCE:
Delivers sales thru people
Succession Plans established for all key positions; candidate readied for any open positions Talent Management process in place, tapping into Management Strengths
Fully Staffed and Trained Store Teams
Coaches and Develops team for the next level Motivates and Reinforces positive environment; a culture of recognition Continuous evaluation Responsible for Achieving Sales and Payroll Goals
Delivers sales thru product & presentation
Teaches and trains merchandise standards Complete review of current direction, holding teams accountable with clear follow up Identifies deficiencies, corrects immediately and retrains as needed Works with SM on opportunities to maximize sales, utilizing reports and market knowledge Evaluates presentation on every visit and provides store with feedback; good or bad Ensures timely execution of all instructions; company memos or directives Develops method for validating that all stores have executed company initiatives Communicates any and all product needs to HQ Buying Team on all Store Visits
COMPLIANCE IN OPERATIONS & LOSS PREVENTION:
Monitor Operational and Loss Prevention Policies and Procedures
Ensures every store has a clear understanding of the tie between service and shrink
Trains to Operational and LP Standards
Enforces philosophy of customer engagement at all times Creates a “zero tolerance” culture for shrink; ensures all teams are aware and focused Reviews operational and loss prevention standards to ensure compliance
CORE RESPONSIBILITIES:
Field Representative
Communicates regularly to HQ any Product, Process, or People needs during store visits Takes detailed notes and actions in the moment, does not put off things for another day
Company Ambassador
Maintains a very determined focus on exceeding Customer Expectations, personally and of their teams Represents oneself in a professional manner in all business activities Wears company product and ensures stores do similarly Advocates on behalf of the company at all times Always leads by example
Company Profit Partner
Responsible for achieving desired shrinkage goals in all stores Monitors all controllable expenses; payroll and supplies Follows company directives regarding Matrix Max payroll plans/controls Maintains physical plant, expects and delivers a clean, well maintained set of stores Follows and practice safety guidelines Embraces cost effective travel for themselves and their teams
Relationships
Develops and maintains a professional relationship with all peers and subordinates Communicates with supervisor and HQ, partnering as directed by company or supervisor Is requiring of their teams and business partners, but always respectful in the spirit of partnership Communicates with corporate management based on established guidelines. Develops and maintains a professional and consistent relationship at all times.
REQUIRED SKILLS:
Ability to develop and train and build strong working relationships Ability to provide outstanding customer service Ability to hire and retain high quality teams; does not compromise Ability to adjust priorities and manage time wisely in a fast-paced environment Ability to maintain records and documentation pertaining to work force Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides instructions to all employees Accountability - Ability to accept responsibility and account for his/her and team’s actions Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas Adaptability - Ability to adapt to change in the workplace
Enthusiastic - Ability to bring energy to the performance of a task
Education: High School Graduate or General Education Degree (GED)
Requirements
Ability to work a full-time schedule including nights, weekends, and holidays, if necessary. Retail multi-store management experience required Strong interpersonal, communication, organization and follow-through skills Availability to travel as needed
Related keywords
District ManagerRetailMulti-store managementSalesProfitabilityEmployee retentionCustomer experienceLoss preventionOperationsMerchandisingTalent managementSuccession planningPayroll managementComplianceLeadershipCoaching
How many Customer Service & Support jobs are open in San Antonio, TX right now?
There are currently 4,499 open customer service & support positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in San Antonio, TX?
Companies currently hiring include Domino's, Circle K, Great Clips Inc., AutoZone, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in San Antonio, TX?
Yes — 239 of the 4499 open customer service & support positions offer remote or hybrid work (99 remote, 140 hybrid).
How do I apply for Customer Service & Support jobs in San Antonio, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.