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Service Operations Distribution Specialist - TX, On Site
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Full-time
professional certificate
Health Insurance, Dental Insurance, Vision Insurance, Short-term Disability, Long-term Disability, Paid Time Off
Posted 39d ago
~40 hrs/week
Responsibilities
Diagnose, repair, and optimize commercial pool systems and equipment to ensure safe and efficient operation. Provide professional repair quotes and maintain clear communication with clients and internal teams.
Requirements
Requires previous experience in commercial pool repair or aquatic facility maintenance and a valid driver's license. Candidates must be able to perform physically demanding work and possess strong technical knowledge of pool hydraulics and filtration.
Full job description
Description
Who We Are
At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.
Today, we're one of the fastest-growing pool service companies in the area, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.
What We Offer
Competitive Pay: $70,000 Starting Base Salary (Room for Growth)
Full Benefits Package: Health, dental, and vision insurance, short & long-term disability, PTO, performance bonuses, and 10 paid holidays.
Career Growth: Clear paths to Lead Commercial Technician, Trainer, Field Supervisor, or Operations Leadership roles.
Supportive Team Environment: We set you up for success from Day 1.
Schedule
Full-Time Flexible: Monday to Friday, 8:00 AM – 5:00 PM. Earlier start and finish times available if preferred.
Reporting Location: In-office start and end at your assigned branch location.
What You'll Do
As a Commercial Pool Repair Technician, you'll be responsible for diagnosing, repairing, and optimizing commercial pool systems and equipment to ensure safe, efficient, and reliable operation for our commercial clients.
Commercial Pool Diagnostics & Repairs
Diagnose, troubleshoot, and repair commercial pool systems and equipment, including pumps, motors, filters, heaters, automation systems, chemical controllers, plumbing, valves, circulation systems, and other critical components. Perform repairs that meet industry standards while minimizing downtime and ensuring long-term system reliability.
High-Quality Repair Quotes
Provide clear, detailed, and professional repair quotes focused on improving system efficiency, maintaining regulatory compliance, and utilizing high-quality products backed by strong manufacturer warranties.
Evaluate customer needs and recommend solutions that balance performance, longevity, safety, and budget considerations.
Customer Communication
Before Service: Contact customers, property managers, or facility representatives prior to arrival to confirm appointments, communicate expected arrival times, and answer preliminary questions.
During Service: Clearly explain diagnostic findings, repair recommendations, safety concerns, and available options while keeping stakeholders informed throughout the repair process.
After Service: Follow up to ensure customer satisfaction, answer additional questions, and identify opportunities for future repairs or system improvements.
Build long-term relationships through proactive communication and professional service.
Internal Team Communication
Actively participate in team communication through Slack and other company platforms.
Provide updates on repair progress, share technical findings, collaborate on troubleshooting efforts, and communicate effectively with technicians, service managers, and leadership to support operational excellence.
Quality Assurance
Deliver exceptional workmanship and attention to detail on every repair.
Ensure repairs meet or exceed company quality standards and customer expectations. When issues arise, respond quickly by identifying root causes, implementing corrective actions, and maintaining transparent communication with customers and internal teams.
Customer Service
Represent Poolie professionally at all times by maintaining a customer-first mindset, addressing concerns promptly, and providing practical solutions that align with our commitment to quality and safety.
Team Collaboration
Work closely with service, maintenance, and leadership teams to support daily operations, share technical expertise, mentor less experienced technicians when appropriate, and contribute to a positive team culture.
Requirements
Must-Haves
Previous experience in commercial pool repair, pool service, or aquatic facility maintenance.
Strong knowledge of commercial pool equipment, hydraulics, filtration systems, automation systems, and water circulation systems.
Ability to diagnose and repair a wide range of pool equipment and mechanical systems.
Valid driver's license with a clean driving record.
Ability to safely perform physically demanding work in various weather conditions.
Strong communication and customer service skills.
Team-player mentality with the flexibility to adapt to changing priorities and operational needs.
Nice-to-Haves
RAIL (Residential Appliance Installer License) or equivalent licensing, where required.
Certified Pool Operator (CPO) certification.
Experience with commercial automation and chemical controller systems.
Experience training or mentoring technicians.
Strong understanding of estimating and quoting repairs based on customer needs and facility requirements.
Experience working with HOAs, multifamily communities, hotels, schools, municipalities, or aquatic facilities.
Not Quite a Repair Technician Yet?
We're actively seeking experienced technicians who can independently diagnose, troubleshoot, quote, and repair pool equipment and systems.
However, if you have strong pool industry experience, a solid understanding of pool equipment and filtration systems, and are working toward becoming a full-time Repair Technician, we'd still love to hear from you.
Exceptional candidates who may not yet meet all Repair Technician requirements (Including the RAIL) could be considered for a Pool Filter Service Technician position, with opportunities for advancement into a Repair Technician role as their technical skills and experience grow.
How many Customer Service & Support jobs are open in San Antonio, TX right now?
There are currently 4,614 open customer service & support positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in San Antonio, TX?
Companies currently hiring include Domino's, Circle K, Great Clips Inc., AutoZone, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in San Antonio, TX?
Yes — 247 of the 4614 open customer service & support positions offer remote or hybrid work (102 remote, 145 hybrid).
How do I apply for Customer Service & Support jobs in San Antonio, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.