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Full-time
bachelor degree, postgraduate degree
Posted 1d ago
Apply by Aug 4
~40 hrs/week
Responsibilities
The Vice President of Client Success leads the organization to drive enterprise retention, account growth, and long-term customer value. They partner with executive leadership to align customer strategy with enterprise growth objectives while overseeing portfolio performance and organizational talent development.
Requirements
Candidates must have a bachelor's degree and at least 15 years of progressive experience in client success or commercial leadership, preferably within the healthcare or BPO sectors. The role requires strong executive leadership capabilities, the ability to travel up to 50%, and a proven track record in scaling high-performing teams.
Full job description
Overview
Carenet is looking for a VP of Client Success!
Lead the future of Client Success and drive strategic growth for one of the country's leading healthcare engagement organizations.
The Vice President of Client Success will drive enterprise retention, expansion of existing business, and long-term customer value creation across multiple client portfolios. If you're ready to lead transformational client success initiatives and make a lasting impact on our business and our clients, we'd love to hear from you!
This is an onsite role in San Antonio, Texas.
Responsibilities
The Vice President partners closely with Sales, Operations, Product, and executive leadership to align customer strategy with enterprise growth objectives.This leader owns the systems, governance, talent strategy, and commercial discipline required to strengthen client partnerships, accelerate Net Revenue Retention, and position Carenet as a strategic healthcare engagement partner.
Leads the Client Success organization with accountability for customer retention, account growth, and overall client success.
Develops and executes enterprise Client Success strategies aligned with business growth and customer lifetime value.
Partners with Sales to establish governance, strengthen account planning, and drive revenue growth within existing clients.
Oversees customer portfolio performance, including renewals, customer health, adoption, pricing optimization, and expansion opportunities.
Builds scalable Client Success processes, operating standards, and cross-functional collaboration with Product, Operations, Finance, and executive leadership.
15+ years of progressive experience in Client Success, Customer Experience, Commercial Leadership, or related fields, including executive leadership responsibility.
Demonstrated success leading large-scale customer organizations with revenue accountability in BPO environment.
Proven experience delivering retention, expansion, and customer value outcomes across enterprise portfolios.
Strong commercial, financial, and operational leadership capabilities.
Ability to travel up to 50% as needed to support client relationships, business objectives, leadership activities, and organizational priorities.
Recognized industry expert with deep market knowledge and a strong reputation as a thought leader.
Exceptional executive negotiation, communication, and influencing skills, with the ability to build strong partnerships across leadership teams.
Proven success in shaping business and growth strategies while leading organizational change and transformation.
Demonstrated ability to build, scale, and develop high-performing teams, operating models, and organizational capabilities.
Healthcare, payer, provider, or health services industry experience is strongly preferred.
Experience managing enterprise customer growth and retention strategies.
Exposure to customer operating models, digital transformation, or commercial excellence initiatives.
Willing to work in our San Antonio Office.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
A leader in the transformation of healthcare consumer engagement, including closing gaps in care, telehealth & advocacy.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
1988
Headquarters
San Antonio, Texas
LinkedIn followers
36,890
Carenet Health is committed to delivering the business of healthcare through leading-edge technology, unmatched perspective and insights, and operational excellence to help providers, payers and health service organizations better meet consumer healthcare needs. For more than 25 years, we have delivered bespoke solutions to help healthcare companies around the globe solve complex business challenges faster while delivering world-class engagement outcomes for consumers.
Our trusted relationships with 500+ premier health plans, providers and health services companies fuel strategies that advance growth, optimize costs and power consumerism on behalf of our clients. Today, one in three Americans have access to Carenet team members and solutions.
Offices: 11845 IH-10 West, Suite 400, San Antonio, Texas 78230, US · 125 L.P. Leviste Street, Manilla, 1227, PH · 22-24 Victoria Avenue, Port of Spain, TT
Healthcare and Personal Health SupportTelehealthVirtual CarePatient EngagementCare ManagementPopulation HealthHEDISMedicare AdvantageMedicaidHealth Plans
How many Customer Service & Support jobs are open in San Antonio, TX right now?
There are currently 4,439 open customer service & support positions in San Antonio, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in San Antonio, TX?
Companies currently hiring include Domino's, Circle K, Great Clips Inc., AutoZone, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in San Antonio, TX?
Yes — 235 of the 4439 open customer service & support positions offer remote or hybrid work (102 remote, 133 hybrid).
How do I apply for Customer Service & Support jobs in San Antonio, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.