Customer Service & Support Jobs in Saint Paul, MN (Now Hiring) — 505 open — Page 14

About the role

Our Academic Advising Specialists at Bethel University serve as trusted advisors and advocates for our students throughout their academic journey. This role combines personalized student support, strategic academic planning, and proactive outreach to help students overcome challenges, stay on track toward graduation, and experience a strong sense of belonging within the Bethel community.

We have two open positions: One role is focused on advising our Post Secondary Enrollment Options (PSEO) students. This role advises high school students who are taking higher education courses at Bethel for dual credit. One role is focused on advising our seminary students. Bethel Seminary offers nearly 20 different programs for our seminary students, including youth ministry, pastoral care, urban community leadership and marriage and family therapy.

Working closely with faculty and campus partners, you'll provide individualized guidance, coordinate academic plans, connect students with resources, and help remove barriers to student success. If you're passionate about student success, enjoy building meaningful relationships, and thrive in a collaborative environment, we'd love to meet you.

This position is located in Arden Hills, MN. The starting salary range is $46,000 to $48,175 annually.

What you'll do

Welcome & Support New Students

• Serve as the primary point of contact for new students, documenting communication and guiding students through successful enrollment.
• Collaborate with academic departments to build individualized academic plans and course schedules for incoming students.
• Develop personalized academic plans and semester schedules in collaboration with academic departments.
• Support new student orientation and transition programming.
• Participate in enrollment events and collaborate with Student Life to foster community and student engagement.

Guide Academic Success

• Create and maintain individualized degree plans that keep students on track for graduation.
• Conduct degree audits and monitor academic progress.
• Advise students on registration, university policies, graduation requirements, petitions, and appeals.
• Collaborate with faculty, department chairs, and academic leaders to resolve complex advising situations.

Champion Student Retention & Well-Being

• Identify and proactively support students experiencing academic or personal challenges.
• Develop success plans for students on academic probation or those identified through Early Alert systems.
• Serve as a liaison when personal or family emergencies impact student engagement.
• Implement outreach strategies that encourage persistence, re-engagement, and graduation.

Collaborate Across Campus

• Partner with Admissions, Student Life, Financial Aid, the Registrar, Inclusive Excellence, and the Business Office to provide a seamless student experience.
• Maintain accurate and confidential student records while ensuring FERPA compliance.
• Contribute to continuous improvement initiatives by helping evaluate advising practices and student success outcomes.
• Stay current on advising best practices, university policies, and academic programs.

Qualifications

Education: Bachelor’s degree required; Master’s degree in a related discipline preferred. 

Knowledge, Skills, and Abilities:

• • Strong critical thinking and the ability to solve problems independently
  • Strong interpersonal skills with the ability to provide individualized service to students in distress
  • Ability to communicate and retain complex information  with warmth and clarity
  • Outstanding customer service skills are required, with demonstrated ability in human relations and conflict management
  • Strong organizational skills for managing complex degree tracking and documentation.
  • Ability to collaborate effectively with faculty, staff, and diverse administrative departments
  • Position requires the ability to manage multiple tasks simultaneously, dealing with frequent interruptions, and responding to a high volume of inquiries
  • Ability to connect with students in a variety of methods, phone, in person, and online
  • Languages: Bilingual skills preferred to support our diverse student population.
  • Previous Experience in student support services, admissions, or academic advising preferred

Additional Responsibilities:

Bethel’s mission is to educate and equip students to lead lives of impact through transformative academics in a Christ-centered community. Bethel’s employee community plays a central role in developing our students as whole and holy persons. To carry out this mission, Bethel uses the foundation of our guiding documents, the Affirmation of Faith, Community Covenant, and Key Policies. Bethel expects all employees to actively participate in creating our Christ-centered community by agreeing with and abiding by our core beliefs in the Affirmation of Faith and supporting all other beliefs as Biblical, responsible, and thoughtful approaches while avoiding dissension and divisiveness. Employees teach and mentor students and help one another uphold our Community Covenant commitments.  As a result of these expectations, all University employees act as ministers of the gospel of Jesus Christ by actively partnering with the University to carry out its mission and foster Bethel’s Christ-centered covenant community.

Other Duties: The essential functions, tasks and responsibilities of this position may change from time to time. Bethel University reserves the right to add or omit duties and responsibilities at the discretion of the University or its leadership. Additional tasks or duties required of the position, will be communicated to the incumbent with specificity to ensure the employee may perform their role with complete understanding. This job description is intended to describe the general level of work being performed; it is not intended to be all-inclusive.

Sponsorship Restrictions:

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 

Travel: This position does not require travel.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop and/or laptop computers, photocopiers and smartphones.

The work environment involves working for a suburban, Christian university in which all employees are expected to have a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of the University, and an agreement to abide by all University policies.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The job requires extended periods of sitting and traversing the Bethel Campus on a regular basis. Reasonable accommodations may be made to ensure people are able to perform the essential functions.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Expected Hours of Work:

Typically, days and hours of work are Monday through Friday, with the expectation to work specific schedules and hours as identified and communicated by management. Occasional evening and weekend work may be required as job duties demand. This is a 40 hour per week, 12 months per year position.

Benefits

Bethel is committed to offering meaningful benefits to our employees including health insurance, retirement plans, and a generous time off package. Learn more about these offerings here.

Learn more about our commitment to diversity in hiring .

Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time