A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bi…
Skills: Leadership, Customer service, Bicycle repair, Workflow management, Staff training
Store 2703126: 3220 Poole Rd, Raleigh, North Carolina 27610 Shift AvailabilityDays and Evenings Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If yo…
Skills: Customer Service, Cashiering, Sales, Communication, Problem Solving
Part-Time Bartender (Hilton Garden Inn Crabtree, Raleigh, NC)
Raleigh, North Carolina, United States · On-site
Entry level$12B raised
Job DetailsJob Location: Raleigh, NC 27612Position Type: Part TimeJob Shift: FlexiblePOSITION SUMMARY: Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and …
Skills: Bartending, Customer Service, Cash Handling, Alcohol Compliance, Point Of Sale Systems
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Senior Client Account Executive, Employee Health & Benefits
Raleigh, North Carolina, United States · Hybrid
Senior$15B raised
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Overview The Community Table Coordinator will support events in the store including monetized events and sampling. Responsibilities Inside our 4 Walls1. Execute community driving and monetized events in the stores 4-5 ti…
Therapy Care Specialist - Specialty Infusion Pharmacy Technician
Raleigh, North Carolina, United States · On-site
Mid level
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Description Are you passionate about pets and love connecting with people who feel the same? At Dog Gone Happy, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our v…
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Description Are you passionate about pets and love connecting with people who feel the same? At Dog Gone Happy, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our v…
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EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to en…
Skills: Patient care, Lensometry, Autorefractor operation, Keratometer operation, Retinal imaging
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Raleigh, North Carolina, United States · Remote OK
$84k–$94k/yr
Mid level$53M raised
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Join the team at The Falls in Raleigh, NC as a Leasing Representative and play a key role in creating a welcoming, high-performing apartment community. This role is ideal for someone who thrives in a fast-paced, sales-dr…
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Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity No Late Nights! Make Lives Better Including Your Own. If you want to work in an environment where you can become your best pos…
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Full-time
Flexible and fun company culture, Competitive health care, PPO & HDHP medical plan options, Dental insurance, Vision insurance, Flexible Spending Accounts
Posted 10d ago
~40 hrs/week
Responsibilities
The Service Manager acts as the operations lead for the service center, overseeing workflow, staffing, and KPIs to ensure high-quality customer experiences. They are responsible for training the team, managing service costs, and maintaining an organized and efficient service department.
Requirements
Candidates must have at least 3 years of bicycle service center experience and strong leadership capabilities. Excellent communication skills and a proactive, customer-focused attitude are essential for success in this role.
Full job description
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Job Location
Trek Store Holly Park
Summary
Job Description
As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.
You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.
You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.
This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.
What you’ll bring to the team
A positive, pitch-right-in attitude and motivation to help every customer find what they need
Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
Great leadership skills and the ability to motivate and develop future leaders
Ability to plan effectively and stay a step ahead of your shop’s needs
3+ years of bicycle service center experience
A commitment to delivering the best possible experience for every customer
An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
Proactive approach to staying up to date on industry changes and trends
Trek Benefits
Flexible and fun company culture • Competitive health care • PPO & HDHP medical plan options, Dental insurance, Vision insurance • Flexible Spending Accounts (FSA) • Free life insurance & optional term life insurance • Competitive vacation package • 401(k) with match and Employee Stock Ownership Plans (ESOP) • 12 weeks of maternity leave with 100% pay • Paid company holidays • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) • Employee discounts on all product • Deep partner retail discounts
We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish
Related keywords
Service ManagerBicycle ServiceOperations ManagementKPIsHospitalityStaff DevelopmentRetailService AdvisorWork OrdersTrekBicycle IndustryTeam LeadershipCustomer ExperienceInventory ControlService Center
Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.
At Trek, there's only one standard you have to meet - love.
Learn more of why Trek is a Great Place to Work: trekbikes.com/careers
Offices: 801 W. Madison St, Waterloo, WI 53594, US · 2480 Shattuck Ave, Berkeley, California 94704, US · 180 c Alamo Plaza, Alamo, California 94507, US · 4060 E Main St, Ventura, California 93003, US · 5750 Fishers Ln, Rockville, Maryland 20852, US
How many Customer Service & Support jobs are open in Raleigh, NC right now?
There are currently 2,385 open customer service & support positions in Raleigh, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Raleigh, NC?
Companies currently hiring include Domino's, Concord Hospitality Enterprises, Starbucks, Circle K, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Raleigh, NC?
Yes — 233 of the 2385 open customer service & support positions offer remote or hybrid work (114 remote, 119 hybrid).
How do I apply for Customer Service & Support jobs in Raleigh, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.