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Mobile Associate, Store-in-Store, Bilingual Preferred - Retail Sales
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Part-time
high school
Medical insurance, Dental insurance, Vision insurance, 401(k), Employee stock grants, Employee stock purchase plan
Posted 10d ago
~40 hrs/week
Responsibilities
Proactively engage with customers in a high-traffic retail environment to educate them on T-Mobile products and services. Drive sales activity by building rapport, managing customer relationships, and providing exceptional service to meet performance goals.
Requirements
Candidates must have a High School Diploma or GED and be at least 18 years old. Previous experience in customer service or retail sales is preferred.
Full job description
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences—both for our people and for our customers. Your mission: bring your full self to work each day. That's where you come in. Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most apply now!
Job Responsibilities:
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.
Education and Work Experience:
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, retail environment. (Preferred)
Skills:
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At least 18 years of age
Legally authorized to work in the United States
Travel: Travel Required (Yes/No): No
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $18.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
As the supercharged Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is powered by an award-winning 5G Advanced network that connects more people, in more places, than ever before. With T-Mobile’s unique value proposition of best network, best value, and best experiences, the Un-carrier is redefining connectivity and fueling competition while continuing to drive the next wave of innovation in wireless and beyond. Headquartered in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile, and Mint Mobile.
Offices: 12920 SE 38th St, Bellevue, WA 98006, US · Frisco, Texas, US · Overland Park, Kansas, US
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How many Customer Service & Support jobs are open in Raleigh, NC right now?
There are currently 2,385 open customer service & support positions in Raleigh, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Raleigh, NC?
Companies currently hiring include Domino's, Concord Hospitality Enterprises, Starbucks, Circle K, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
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How do I apply for Customer Service & Support jobs in Raleigh, NC?
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