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Full-time
associate degree, bachelor degree
Posted 15d ago
Apply by Aug 27
~40 hrs/week
Responsibilities
Manage service processes and profitability for channel partners while analyzing technical vehicle complaints and rectifying defects. Oversee spare parts inventory, warranty handling, and provide training and support to service managers and strategic customers.
Requirements
Requires a Diploma or Bachelor's degree in Engineering, specifically Mechanical Engineering. Candidates must have 5 or more years of general professional experience.
Full job description
Responsibilities & Key Deliverables
Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data
Preferred Industries
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
General Experience
5 years and above
Critical Experience
System Generated Core Skills
Customer Sensitivity
Service Orientation
Service Management
System Generated Secondary Skills
Consumer Focus
Dealer Relationship Management
Service Planning
Related keywords
Vehicle MaintenanceSpare Parts ManagementWarranty AdministrationChannel Partner ManagementMechanical EngineeringMISService CampsWorkshop ProfitabilityTechnical ComplaintsInventory ControlASC CoordinationCustomer Response Data
About Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]
A USD 19.4 billion multinational group based in Mumbai, India, Mahindra provides employment opportunities to over 256,000 people across 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership. In addition, Mahindra enjoys a strong presence in the agribusiness, aerospace, components, consulting services, defence, energy, industrial equipment, logistics, real estate, retail, steel, commercial vehicles and two wheeler industries. The Automotive and Farm Equipment Business is the largest contributor of the Mahindra Group’s revenue. With 30,000+ full time employees spread across 20 locations, Mahindra has a strong presence in India. Further it propels an entire manufacturing ecosystem of 1,200 suppliers and 3,500 dealers, thereby creating direct and indirect employment for over 200,000 individuals.
Our Farm Equipment business is the number 1 tractor company in the world by volume. In addition to our focus on maintaining a leading position in the core tractor mechanization business, we strive to deliver on our aspiration of “Farm Tech Prosperity” thus enabling our customers and our communities to RISE.
Our Automotive business is a full-range mobility player with a presence in almost every segment of the automobile industry. Our product portfolio ranges from world class SUVs, premium luxury UVs, sedans, pick-ups, light, medium and heavy commercial vehicles to three-wheelers. All these cater to a diverse customer base spanning across rural and semi-urban customers. Leveraging our growing dominance, domestic & international market penetration and recent strategic acquisitions, we aim to provide world class exeperience to our customers and team members.
Offices: Mahindra Towers, Akurli Road,, Mumbai, Maharashtra 400101, IN
ManufacturingHuman ResourcesAutomotiveAgricultureFarm EquipmentsMarketingResearch and DevelopmentSalesFinanceDesign
How many Customer Service & Support jobs are open in Rajkot, India right now?
There are currently 33 open customer service & support positions in Rajkot, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Rajkot, India?
Companies currently hiring include Kotak Mahindra Bank, IDFC FIRST Bank, Digitide, Tata Capital, Asian Paints, among others. Browse the listings above to see every active employer.
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