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Mid level
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Prestige Medical Imaging
Field Service Engineer
Quinte West, Ontario, Canada · On-site
$85k–$110k/yr
Mid level
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Internship, Temporary
Posted 13d ago
~30 hrs/week
Responsibilities
Support customer migrations from acquired platforms to the core platform while assisting with post-migration onboarding and user setup. Facilitate product knowledge sessions and provide ongoing support via chat, phone, and email to ensure a seamless customer experience.
Requirements
Candidates should possess strong communication skills, a customer-first mindset, and be highly organized with a detail-oriented approach. Proficiency in Google Workspace and experience with Apple MacBook devices are required, along with an interest in SaaS and customer operations.
Full job description
We are looking for four enthusiastic interns to join our Customer Migration & Onboarding team. These fixed-term internships run until 31 December 2026 and offer up to 30 hours per week.
This is an exciting opportunity to gain real-world experience in a fast-growing global SaaS company. You’ll work alongside experienced professionals, helping customers successfully transition to our platform while developing valuable skills in customer success, project coordination, technology, and business operations.
As part of the team, you’ll have the chance to work directly with customers, learn how SaaS businesses operate, and contribute to projects that have a genuine impact on the customer experience. You’ll gain exposure to a variety of systems and processes while building practical skills that will support your future career.
We’re looking for people who are curious, detail-oriented, organised, and eager to learn. You’ll be comfortable communicating with customers via Zoom, chat, and email, and enjoy solving problems and helping others succeed.
Whether you’re studying, recently graduated, or looking to build experience in the technology sector, this role offers a fantastic opportunity to learn, grow, and make meaningful contributions within a supportive and collaborative team.
These are hybrid roles based in our Denver office, with team members working from the office two to three days per week.
\nWhat You Will Be Doing:
Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes
Assist with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform
Facilitate customer-facing product knowledge sessions to drive adoption, scale the onboarding process, and ensure success with the product
Respond to basic support questions via chat, phone, email, or ticketing system, escalating more complex issues as needed
Troubleshoot common issues and help customers navigate workflows and features
Partner with Customer Success, Support, and Implementation teams to ensure a seamless customer experience
Help document common questions, edge cases, and feedback to improve onboarding and migration processes
Contribute to internal documentation, FAQs, and customer-facing guides as you learn the platform
What We’re Looking For
Strong communication skills — comfortable working with customers over Zoom, chat, and email
High empathy and a customer-first mindset
Organized and detail-oriented; able to follow processes while handling multiple customers at once
Comfortable learning new software tools and explaining them clearly to others
Strong working knowledge of Google Workspace and confidence using Apple MacBook devices
Proactive problem-solver who isn’t afraid to ask questions
Experience creating, maintaining, and updating documentation
Knowing when to escalate vs. continuing attempts to solve independently
Interest in SaaS, customer success, onboarding, support, or operations
Prior customer-facing experience (retail, hospitality, support, tutoring, etc.) is a plus but not required
What You’ll Learn
How SaaS customer onboarding and migrations work in a real-world environment
How to support customers through change management and platform transitions
How customer success, support, and implementation teams collaborate
How to run effective platform trainings and drive product adoption
Exposure to post-acquisition integration and scaling operations
Users feel confident and supported on the new platform
High-quality customer interactions and positive feedback
Growing independence in handling onboarding and basic support workflows
Clear documentation and insights that help improve future migrations
\n
$20 - $20 an hour
\n
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move. Once your application is received and reviewed, qualified candidates will move on to our next steps.
Visitor management for today, tomorrow and beyond.
Industry
Software Development
Company size
201-500 employees
Founded
2021
Headquarters
St. Petersburg, Florida
LinkedIn followers
3,288
Sign In Solutions’ visitor management platform is more than just a visitor log - it’s a fully integrated, proactive solution designed to enhance security, streamline compliance, and create seamless visitor interactions.
With customizable compliance workflows, automated visitor screening, real-time risk insights, and audit-ready reporting, you get complete visibility into every visitor interaction - helping you close security gaps and mitigate risk.
Sign In Solutions empowers 18,000+ organizations to:
- Enhance visitor experiences while maintaining a secure and compliant environment
- Simplify employee sign-ins, improve visibility, and align with regulatory requirements
- Proactively manage risk with data-driven insights and adaptive security measures
Prepare your organization for today’s evolving security landscape. Discover how our innovative approach to visitor management can support you today, tomorrow and beyond.
Offices: 150 2nd Ave N, Suite 1540, St. Petersburg, Florida 33701, US · 4 Waterside Way, Northampton, England NN4 7XD, GB · 1100-808 W Hastings St, Vancouver, British Columbia V6C 2X4, CA
How many Customer Service & Support jobs are open in Quinte West, Canada right now?
There are currently 248 open customer service & support positions in Quinte West, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Quinte West, Canada?
Companies currently hiring include FIRST MERIDIAN SERVICES, INC. DBA SKYPORT, Colorado Coalition for the Homeless, Walmart, AEG, Elitch Gardens Theme & Water Park, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Quinte West, Canada?
Yes — 43 of the 248 open customer service & support positions offer remote or hybrid work (15 remote, 28 hybrid).
How do I apply for Customer Service & Support jobs in Quinte West, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.