This position will be posted for a minimum of 5 days The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homel…
Skills: Client Registration, Insurance Verification, Health Information Management, Customer Service, Trauma-Informed Care
FIRST MERIDIAN SERVICES, INC. DBA SKYPORT
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FIRST MERIDIAN SERVICES, INC. DBA SKYPORT
Full-Service Restaurant Manager
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$20/hr–$24/hr
Full-time
high school
Health Insurance (HMO or PPO), Dental plans, Vision insurance, Flexible spending accounts, Supplemental life insurance, Company paid basic life and AD&D insurance
Posted 20d ago
~40 hrs/week
Responsibilities
The Client Access Representative serves as the primary point of contact for patients and visitors, managing front desk operations and lobby settings. Key duties include client registration, insurance verification, and the maintenance of health records in compliance with HIPAA regulations.
Requirements
A high school diploma and bilingual proficiency in English and Spanish are required. Previous experience in medical office settings or working with underserved populations is strongly preferred.
Full job description
This position will be posted for a minimum of 5 days
The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.
Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:
· Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
· Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
· Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
· Achieving excellence through continuous quality assurance, innovation and professional development.
· Using resources judiciously and effectively.
The Client Access Representative plays a pivotal role within a dynamic, interdisciplinary care team, serving as a critical liaison between clients/patients and the Coalition’s integrated health and social services. This role works the front desk at the Coalition’s publicly accessible sites, helping manage the lobby setting, greeting and directing clients, vendors, and visitors, and performing various customer service and office-related tasks. This position requires a high-level of autonomy, discretion, and adaptability, as it encompasses a broad range of responsibilities including client registration, insurance verification, health information management, and front desk operations. As a front line ambassador of the organization, the Client Access Representative ensures that every client interaction is welcoming, respectful, and aligned with the Coalition’s mission, vision, and values.
The Client Access Representative works within a multi-disciplinary care team, performing both independent and delegated duties including registering and scheduling clients for health-related services, maintenance of the health information system and uphold confidentiality in accordance with state and federal regulations. Additionally, this teammate works as a member of the Front Desk team to help manage the lobby setting, greet and provide direction to clients, vendors, contractors, etc., along with performing various other customer service and office-related tasks.
\nAdditional Requirement
Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.
Essential Job Functions
Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience.
Independently initiate and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.
Conduct insurance status verification and connect clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility.
Provides coverage across multiple client access sites in the Denver Metro Area, demonstrating flexibility and cross-functional competency. Staffing other client access sites when coverage needs arise.
Maintain and manage health records in compliance with HIPAA and organizational protocols, including scanning, indexing, archiving, and secure destruction of sensitive information.
Process requests for disclosure of protected health information, ensuring full legal compliance and safeguarding client confidentiality.
Scheduling and check-in for client appointments.
Make daily reminders calls, supporting appointment adherence and client engagement to ensure continuity of care.
Facilitates communication between clients, providers, and internal departments to support integrated care and wrap-around service delivery.
Assist clients with questions and concerns, provide directions in accessing CCH services and homeless resources, and connect clients to community service providers.
Performs other job duties as assigned.
Qualifications Summary
High school diploma or equivalent required.
Previous customer service, front desk, or medical office experience preferred.
Experience working with vulnerable or underserved populations strongly preferred.
Bilingual English/Spanish speaking is required.
Knowledge, Skills and Abilities
Strong critical thinking, conflict resolution, and decision-making skills in high-pressure environments.
Exceptional customer service and interpersonal communication, with emotional intelligence and cultural humility.
Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment with frequent client interaction.
Strong interpersonal skills to respectfully interact with individuals exhibiting a wide range of behaviors.
Ability to implement de-escalation and crisis intervention techniques with situational awareness.
Awareness and application of Trauma-Informed Care practices.
\n
$20.64 - $24.28 an hour
WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVANT YEARS OF EXPERIENCE
\n
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We offer a full suite of benefits for our eligible employees and their dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.
Health Insurance - HMO or PPO
Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
Extensive paid time-off, including holidays, sick leave, and vacation
The effective date for your benefits will be the first of the month following your date of hire.
The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.
Related keywords
DentalClient AccessElectronic Health RecordHIPAATrauma-Informed CareInsurance EnrollmentPatient SchedulingSocial ServicesHomelessness PreventionCultural ResponsivenessMedical OfficeHealth Information SystemDenver Metro AreaBilingualPatient Advocacy
National leader in providing integrated housing, health care, educational and supportive services.
Industry
Non-profit Organizations
Company size
501-1,000 employees
Founded
1984
Headquarters
Denver, CO
LinkedIn followers
14,544
The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families and individuals experiencing or at-risk of homelessness throughout Colorado.
The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.
Since its founding more than 40 years ago, the organization has earned state and national recognition for its integrated healthcare, housing, and service programs.
The Coalition’s comprehensive approach addresses the causes of homelessness, as well as the consequences, offering critical assistance to over 18,000 individuals and families each year.
Positions at the Coalition span more than 50 programs and offer a variety of employment opportunities in a trauma-informed environment. We value staff development and training, within a culturally diverse workforce, that promotes innovative thinking and creative approaches to out work. The Coalition offers a strong benefits package and encourages open dialogue to continually strengthen the employment experience.
Offices: 2111 Champa Street, Denver, CO 80205, US · 2130 Stout St, Denver, Colorado, US · 2100 Broadway, Denver, Colorado, US
Primary CareBehavioral Health CarePediatricsDental CareVision CarePharmacy ServicesRespiteHealth OutreachStreet OutreachFamilies
How many Customer Service & Support jobs are open in Quinte West, Canada right now?
There are currently 248 open customer service & support positions in Quinte West, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Quinte West, Canada?
Companies currently hiring include FIRST MERIDIAN SERVICES, INC. DBA SKYPORT, Colorado Coalition for the Homeless, Walmart, AEG, Elitch Gardens Theme & Water Park, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Quinte West, Canada?
Yes — 42 of the 248 open customer service & support positions offer remote or hybrid work (14 remote, 28 hybrid).
How do I apply for Customer Service & Support jobs in Quinte West, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.