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Full-time
Posted 11d ago
Apply by Jul 28
~40 hrs/week
Responsibilities
Provide administrative and customer service support to Service Center Operations, including responding to inquiries and managing documentation. Perform clerical functions such as data entry, dispatching, and assisting with freight operations while maintaining quality and safety standards.
Requirements
Requires 1-3 years of clerical experience, preferably within the transportation or warehouse industry. Proficiency in computer systems, including WMS and AS400, is preferred along with the ability to perform physical tasks like climbing stairs.
Full job description
Overview
At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. As the EMPLOYER OF CHOICE, are looking for a hardworking, intelligent person with a relentless dedication to safety, quality, and customer service to join us as a Customer Care Operations.
Provide administrative and customer service support to Service Center Operations. Respond to internal and external customer inquiries; assist will call customers; prepare operations reports and perform systems data entry, with the ability to be a part of a fast-paced team environment, where there is a strong emphasis on quality of service/multi-tasking, accountability, and conflict resolution, and being a part of a dynamic culture in a progressive industry.
Monday-Friday
Responsibilities
Provide administrative support to Service Center Operations. Perform clerical functions including answering phones, making copies, data entry, and general correspondence.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Must adhere to XGS Customer Rules to create customer centric approach in all that we do.
Respond promptly to customer inquiries.
Will be required to adhere to pre-determined quality guidelines.
Acknowledging and resolve customer complaints.
Warm Transfer calls to other departments; identify and connect callers with appropriate company resource.
Communication with external and internal customer questions and requests. Interface with customers via telephone, e-mail, web, and in person.
Interface with customers regarding routes, deliveries, and pick-ups. May schedule driver appointments and assist in driver route assignments. May dispatch drivers as needed.
Assist will-call customers in picking up freight.
Assist in ensuring compliance with OSHA, Department of Transportation, and Federal and State regulations.
Perform data entry and prepare standard reports.
May assist in loading or unloading freight.
Ability to work on XGS site while performing essential functions.
Other duties as assigned.
Qualifications
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:
1-3 years Clerical Experience, preferably in the transportation industry
Warehouse and WMS experience preferred.
AS400 experience preferred.
Dispatching experience preferred.
Forklift certification a plus
Computer literacy required.
PHYSICAL AND MENTAL REQUIREMENTS:
Consistently maintains excellent personal attendance records.
Sit for long periods of time.
Manual dexterity to operate a computer and other office machines.
Clear and understandable speaking voice for the purposes of telephone communication.
Climb stairs.
Occasionally stoop, kneel, or crouch.
Correctable vision and hearing.
We are a company that stives to bring our people together for open collaboration, development and growth, regular celebrations while supporting and building stronger communities in which we serve.
ENVIRONMENT
Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in all areas as required. Although the work usually is not considered inherently dangerous, must be careful while performing onsite services.
This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. XGS reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.
Related keywords
ClericalCustomer ServiceTransportationWarehouseWMSAS400DispatchingForkliftData EntryOSHADepartment of TransportationAdministrative SupportFreightLogisticsConflict ResolutionReporting
Delivering solutions that connect people with the products they need to work, play, and live every day.
Industry
Truck Transportation
Company size
1,001-5,000 employees
Founded
1986
Headquarters
Chattanooga, TN
LinkedIn followers
7,902
Xpress Global Systems brings innovation, efficiency, and scalability to the shipping and distribution of flooring products. We give our partners the intelligence and control they need to compete in a world of increasingly high customer expectations. Our success is built on core values that guide us in everything we do.
XGS strives to be the best-in-class service provider in the nationwide transportation of floor coverings. We provide a broad range of services, including LTL and Truckload, Return Management, Warehousing, Cutting, and Fulfillment for our valued Customers.
With a never-ending focus on continuous improvement to our core competencies, at XGS, we develop our services to meet our customers' needs while creating an environment of learning and growth for our people.
Offices: 6137 Shallowford Rd, Chattanooga, TN 37421, US · 7400 Meridian Place NW Ste C, Albuquerque, NM 87121, US · 1025 Airport 100 Way, Ste B, Hanover, Maryland 21076, US · 10601 Seymour Ave, Franklin Park, Illinois 60131, US · 1400 North Highway 360, Suite 200, Grand Prairie, TN 75050, US
Floor Coverings Logistics & WarehousingLTL & Specialized Transportation ServicesExpedited & Guaranteed Service Optionsand Consolidation & Pool DistributionLogisticsTransportation
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