Customer Service Representative Location: Onsite at Phoenix, AZ Shift: Monday - Friday at 9am to 6pm MST Reports to: National Customer Service Manager Who We Are Polyglass is a leading manufacturer of roofing and waterpr…
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Private Client Banker - Scottsdale Market - Scottsdale, AZ
Phoenix, Arizona, United States · On-site
Mid level$1.6B raised
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shift supervisor - Store# 05829, 7TH ST & THUNDERBIRD RD
Phoenix, Arizona, United States · On-site
$19/hr–$21/hr
Entry level$2.6B raised
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Full-time
high school, bachelor degree
Free Health Plan Option, 401(k) With Company Match, Tuition Reimbursement, Student Loan Assistance, Paid Time Off, 10 Paid Holidays
Posted 55d ago
~40 hrs/week
Responsibilities
The representative manages customer orders, claims, and inquiries while providing technical product support. They collaborate cross-functionally to maintain strong customer relationships and support sales growth initiatives.
Requirements
A high school diploma and at least two years of experience in customer service and industry-related roles are required. Proficiency in Microsoft Office 365 and strong communication skills are essential.
Full job description
Customer Service Representative
Location: Onsite at Phoenix, AZ
Shift: Monday - Friday at 9am to 6pm MST
Reports to: National Customer Service Manager
Who We Are
Polyglass is a leading manufacturer of roofing and waterproofing solutions, committed to quality, innovation, and customer satisfaction. We take pride in delivering exceptional products and service while fostering a collaborative and customer-focused culture.
Position Summary
Polyglass is seeking a customer-focused and detail-oriented Customer Service Representative to serve as a primary point of contact for our customers and sales teams. In this role, you will manage customer orders, provide product and technical support, resolve customer inquiries, and collaborate cross-functionally to ensure an outstanding customer experience. This position plays a key role in maintaining strong customer relationships, supporting sales initiatives, and driving continuous improvement within the Customer Service Department.
Key Responsibilities
Process and manage customer orders, sample requests, demonstration requests, credit memos, and debit memos through AS-400.
Serve as the first point of contact for customers and field sales representatives by responding to inquiries, troubleshooting basic issues, and providing technical documentation and product information.
Support the MRP Controller by providing customer demand information to assist with inventory planning and product availability.
Manage customer claims, including updating the Customer Claims Tracker, processing Claims/RMA documentation, investigating issues, and supporting timely resolutions.
Assist in reducing aged finished goods inventory through proactive customer communication and inventory management.
Ensure all customer, sales, and internal inquiries are directed to the appropriate personnel and addressed in a timely manner.
Maintain customer accounts with professionalism, accuracy, and responsiveness.
Partner with customers to proactively reduce inventory concerns, outstanding receivables, and customer complaints.
Collaborate with the National Customer Service Manager to identify opportunities to improve processes and enhance department effectiveness.
Maintain compliance with Polyglass quality standards, procedures, and continuous improvement initiatives.
Support sales growth by assisting with existing customer accounts, re-engaging dormant accounts, and identifying opportunities with prospective customers.
Provide pricing quotations to field sales representatives and customers as requested.
Perform additional duties and projects assigned.
Qualifications
High School Diploma or GED required.
Minimum of two (2) years of Customer Service Representative experience required.
Minimum of two (2) years of industry experience or an equivalent combination of education, training, and related experience.
Proficiency with Microsoft Office 365 Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
Strong interpersonal, verbal, and written communication skills.
Professional and customer-focused phone etiquette.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Preferred Qualifications
Bachelor’s degree from an accredited four-year college or university.
Experience with AS-400 or other enterprise CRM/ERP systems.
Previous inside sales experience.
Pay and Benefits
In addition to very competitive pay, our benefits are unmatched in our industry and include features that are not available at other local employers.
A FREE health-plan option for employees or premium costs far below industry averages
401(k) plans with a company match at 6% - far more free money than most plans in the market
Tuition Reimbursement. Earn a degree with up to 100% reimbursement on tuition!
Student Loan Assistance
Paid time off
10 paid holidays
Dental and vision plans
Gym membership reimbursement and more!
Take a look at what it’s like to be part of our family at Polyglass!
Polyglass.us is a leading manufacturer of high-quality modified bitumen roofing and waterproofing solutions.
Industry
Wholesale Building Materials
Company size
501-1,000 employees
Headquarters
Deerfield Beach, Florida
LinkedIn followers
26,070
Polyglass is an ISO 9001:2015 Certified leading manufacturer of high-quality modified bitumen roofing and waterproofing solutions, with over 30 years of experience in the United States.
Committed to adding value through innovation, Polyglass utilizes the most technologically advanced manufacturing process in the industry with six state-of-the- art manufacturing facilities- five in North America and one in Italy which services all of Europe.
Since 2008, Polyglass has been a part of the Mapei® Group, a multi-billion-dollar manufacturer in the building industry. Together we represent over 130 years of combined experience in the production and support of building
envelope products and solutions, with 83 manufacturing facilities spanning 36 countries on 5 continents.
Polyglass prides itself in providing innovative and quality waterproofing products which exceed the needs and expectations of its customers all around the world. This commitment is demonstrated daily by the people that work for Polyglass where the customers’ needs always come first.
We are more than a manufacturer - Our company’s family-based culture puts our customers, their projects and success, first. Polyglass and Mapei are committed to those founding core values in addition to the Research & Development, and Innovation required to ensure the performance expected from our world class organization.
Offices: 1111 W Newport Center Drive, Deerfield Beach, Florida 33442, US
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,675 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Albertsons Companies, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 467 of the 4675 open customer service & support positions offer remote or hybrid work (187 remote, 280 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.