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Contract
professional certificate
Posted 48d ago
Apply by Jul 24
~40 hrs/week
Responsibilities
Provide level-one technical support for workstations, peripherals, and software via phone, email, and chat. Document incidents in the ticketing system and escalate unresolved issues to higher support levels.
Requirements
Requires 2 years of experience in both call center and hands-on desktop support. Preferred candidates have advanced technical certifications such as A+, Microsoft, or Google.
Full job description
Service Desk Analyst , Phoenix, AZ (Hybrid)
Location:Phoenix, AZ 85007 , Hybrid (first 7–10 days onsite for training, then remote)
Start:Tentative, dependent on interview and onboarding
About the Role
SunSoft Online is seeking an experienced Service Desk Analyst for a contract opportunity with an Arizona state agency. This role provides level-one technical support, responding to incoming calls, self-service tickets, email, and chat for support requests involving workstations, peripherals, printers, telephone and cellular services, Active Directory, Google account and VPN assistance, and standard desktop applications.
Essential Duties
Provide timely hardware, software, voice, and network help desk support to agency personnel
Troubleshoot customer issues using all available tools and resources
Serve as the primary contact for assigned tickets until resolved and closed
Escalate and route incidents that can't be resolved at the service desk
Create and document incident and request tickets accurately in the ticketing system
Create, update, and review knowledge base articles
Identify trends or patterns in reported issues
Participate in projects to improve customer service and efficiency
Knowledge Of
Windows Operating Systems
ServiceNow
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Google Workspace (Gmail, Drive, etc.)
Ideal Candidate Will Have
2 years' experience providing technical support in a call center environment
2 years' experience providing hands-on desktop support
Advanced technical training (A+, Microsoft, Google, hardware/software, customer service) preferred
Additional Details
Must be local to the Phoenix area (current location must be listed on resume)
Available for an in-person interview within one week
Able to start within two weeks of an offer
HireRight background check and drug screening required
To apply, submit your resume with your current city and state listed.
Related keywords
Service DeskWindows Operating SystemsServiceNowMicrosoft OfficeGoogle WorkspaceActive DirectoryVPNA+Desktop SupportCall CenterHardware SupportSoftware SupportTicketing SystemKnowledge BaseTechnical Support
Stronger operations. Clearer strategy. Better business outcomes.
Industry
Administrative and Support Services
Company size
2-10 employees
Founded
2006
Headquarters
Scottsdale, Arizona
LinkedIn followers
5,906
Since 2006, SunSoft Online has helped organizations solve operational challenges through technology and consulting. NOVA22 focuses on AI automation and intelligent workflows that help leaders simplify processes, reduce manual work, and move their organizations forward.
Offices: 7951 E Thunderbird Rd, Scottsdale, Arizona 85260, US
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,675 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Albertsons Companies, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 464 of the 4675 open customer service & support positions offer remote or hybrid work (187 remote, 277 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.