As the first point of contact for key service customers, this Account Manager role at RK Service offers the opportunity to be the central hub of communication, coordination, and customer satisfaction. You'll play a pivot…
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Customer Service Representative - Fleet & Vehicle Services
Phoenix, Arizona, United States · On-site
Mid level
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Skills: Customer Service, Fleet Maintenance, Data Entry, Service Advisor, Service Writing
Patient Care Coordinator Advanced Lung Disease Institute
Phoenix, Arizona, United States · On-site
Mid level
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Acts as the primary point of contact for key service customers to translate client needs into actionable project scopes. Coordinates between customers and operations teams to ensure seamless execution of HVAC service projects and maintenance contracts.
Requirements
Requires a college degree (preferred) and at least 7 years of relevant experience. Must possess advanced technical knowledge to make independent decisions regarding complex project methods and objectives.
Full job description
As the first point of contact for key service customers, this Account Manager role at RK Service offers the opportunity to be the central hub of communication, coordination, and customer satisfaction. You'll play a pivotal role in shaping project outcomes—translating client needs into clear, actionable scopes and collaborating with operations teams to ensure seamless execution from start to finish.
This role offers a highly competitive compensation and commission structure. Base pay ranges from $80,000-110,000 and with additional commission expectations being $100-150k/yr. depending on experience and performance.
RK Overview
RK Industries (RK) is a second-generation family-owned business built on hard work and strong values. Led by brothers Rick and Jon Kinning, we take pride in delivering a wide range of hands-on services including construction, manufacturing, custom fabrication, and building services. With seven specialized business units working in close coordination, we ensure every job is done right from start to finish. Our proven methods, focus on safety, and commitment to quality help bring our customers’ biggest ideas to life.
Position Summary
First point of contact for all assigned RK Service customers in the assigned territory. Prepare/oversee accurate service project, maintenance and T&M scope letters. Facilitate the transfer of information to the Service Projects and Operations Teams ensuring that there is a clear understanding and transfer of up-to-date information. Identify possible issues and coordinate solutions.
Role Responsibilities
Facilitate the transfer of information from our customers to the RK Service team.
Identify possible problems/issues and coordinate solutions.
Prepare/oversee accurate project of PM estimates and scope letters.
Facilitate the transfer of projects to the Service Projects Team.
Ensure that all services provided by RK Service meet customer requirements.
Show demonstrable, regular contact and support to and with assigned customers.
Create scope summaries that clearly define project and maintenance contract pricing and responsibilities.
Explain and define pricing and scope to our clients.
Be the RK Service representative to ensure that there is a clear understanding & transfer of up to date information.
Offer solutions and gather information to keep the project and maintenance contract scope clear and within budget.
Attend job walks in coordination with Service Projects Team
Other Job duties as assigned
Qualifications
Indirect supervision.
Requires the use of advanced techniques and knowledge within his/her function.
Applies diversified knowledge of applicable principles and practices to a broad variety of assignments.
Makes decisions independently regarding complexities and methods.
Supervision and guidance related largely to overall objectives, critical issues, new concepts and policy matters.
Liaison to groups within and outside of his/her organization with responsibility to act independently regarding matters pertaining to his/her function.
College/University graduate preferred with 7 years relevant experience or equivalent combination of skills and experience.
What Sets RK Industries Apart
Safety: Our unmatched culture of safety is our foremost core value, guiding everything we do each day: Health, Safety, & Environmental
Awards: Whether in Construction, Manufacturing, Fabrication, or Service, RK Industries is highly recognized and accredited throughout the industry: Accreditations & Recognition
Benefits: RK Industries offers competitive benefits to support your growth and well-being: Benefits & Rewards
Philanthropy: RK Industries not only builds our community through our projects, but also invests in it by supporting local services for over a decade through the RK Foundation: RK Foundation
Development: Through RK University, we provide hands-on training and development opportunities that empower employees to advance their careers and grow within the company, to include leadership and technical learning opportunities, we well as our accredited apprentice program: RK University & RK Apprenticeship Program
As a second-generation family-owned business, RK Industries (RK) has undergone many evolutions since its incorporation in Colorado in 1985. With roots tracing back to 1963, RK is proud of its family history, traditions and continued focus on leading its industries of choice. RK operates seven businesses that provide construction, manufacturing, advanced fabrication and building services solutions, including RK Mechanical, RK Steel, RK Electrical, RK Mission Critical, RK Energy, RK Water and RK Service. Headquartered in Denver, Colorado, RK operates six major facilities to provide services across the Mountain West region.
Offices: 3301 Lewiston St, Aurora, Colorado 80011, US · 8221 East 96th Avenue, Henderson, Colorado 80640, US · PO Box 2501, Vail, CO 81657, US · 5030 Boardwalk Dr, Colorado Springs, Colorado 80919, US · 2535 17th Street, Denver, CO 80211, US
Mechanical ContractingFacilities ServicesPreconstructionWater TreatmentModular Data CentersElectrical ContractingPlanned MaintenanceModular ConstructionPrefabricated ConstructionOil and Gas Equipment
How many Customer Service & Support jobs are open in Phoenix, AZ right now?
There are currently 4,665 open customer service & support positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Phoenix, AZ?
Companies currently hiring include Domino's, Kroger, Circle K, Costco Wholesale, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Phoenix, AZ?
Yes — 462 of the 4665 open customer service & support positions offer remote or hybrid work (186 remote, 276 hybrid).
How do I apply for Customer Service & Support jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.