Customer Service & Support Jobs in Petaling Jaya, Malaysia (Now Hiring) — 293 open — Page 14

Job Description

Position Overview

Our company’s Global Business Solutions (GBS) team manages end-to-end Source to Settle (StS) processes, including vendor setup, invoicing, and payments.

The Associate Specialist, Bank Management supports the monitoring and management of global bank account activity, ensuring all bank transactions are recorded accurately and timely in the accounts payable ledger. This role focuses on handling bank movements outside standard payment processes and ensuring proper reconciliation and clearing.

Working within a global team, the role collaborates with Settlements, Accounting, and local markets to resolve exceptions, improve processes, and maintain accurate financial records.

Key Responsibilities

• Monitor bank accounts and clearing GLs to identify transactions requiring posting

• Record bank transactions (e.g., direct debits, refunds) accurately in SAP

• Ensure postings are assigned to the correct vendor accounts and GLs

• Investigate and resolve unmatched or unclear bank transactions

• Support timely clearing of bank open items and reconciliation activities

• Follow up with stakeholders to resolve outstanding items quickly

• Identify and escalate discrepancies, exceptions, and risks

• Collaborate with cross-functional teams to resolve bank-related issues

• Analyze trends and support root cause analysis for recurring issues

• Support process improvements, standardization, and automation initiatives

• Maintain accurate documentation and ensure compliance with policies and controls

• Deliver high-quality service to stakeholders

Education & Experience

• Bachelor’s degree (or near completion) in Finance, Business, or related field

• 1+ year of experience in Finance, Accounting, Shared Services, or StS (preferred)

• Basic understanding of accounts payable and bank processes

• Strong attention to detail and analytical skills

• Good communication and stakeholder collaboration skills

• Proactive with a continuous improvement mindset

Technical Skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

• SAP and Ariba experience preferred

• Ability to analyze and resolve transaction discrepancies

• Strong organizational and communication skills

• Ability to work independently in a fast-paced environment

Skills & Competencies

• High attention to detail and accuracy

• Strong problem-solving and analytical mindset

• Customer-focused and results-driven

• Ability to manage priorities and meet deadlines

• Team player with strong collaboration skills

• High integrity and accountability

• Languages: English required; Asian language skills (Japanese, Mandarin, Korean) are a plus

Possible Career Moves

• Associate Specialist / Specialist, STS Support

• Associate Specialist / Specialist, Vendor Master Data

• Associate Specialist / Specialist, Supplier Onboarding

• Associate Specialist / Specialist, Invoice Processing / Resolution

• Specialist, Settlements

Required Skills:

Accounts Payable Management, Accounts Payable Management, Balance Sheet Account Reconciliations, Bank Account Management, Banking Relationships, Business Administration, Business Process Standardization, Communications Support, Customer Service, Customer Service Management, Customer Technical Support, Detail-Oriented, Financial Accounting Controls, Financial Advising, Financial Analysis, Financial Operations, Global Shared Services, Human Resources (HR) Shared Services Advisory, IT Infrastructure Support, Planning Budgeting And Forecasting (PBF), Problem Solving, Quantitative Analytics, SAP Bank Analyzer, Supply Chain Support, Tax Return Analysis {+ 1 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

NA

Job Posting End Date:

08/25/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.