Customer Service & Support Jobs in Perth, Australia (Now Hiring) — 184 open — Page 9

Service Experience Agent

At The Ritz-Carlton, Perth, our Ladies and Gentlemen are the most important resource in our commitment to delivering exceptional experiences to our guests. We are seeking a Service Experience Agent who can help us grow, build lasting relationships, and inspire excellence.

• Unmatched global perks – Enjoy exclusive discounts on hotel stays and dining across Marriott International properties worldwide for you, your family, and friends 
• Grow your career without limits – Access world-class training, development programs, and endless career opportunities within the world’s largest hotel group 
• Invest in your future – Benefit from industry-leading learning programs and professional development resources designed to help you succeed 
• Feel valued every day – Be recognised and celebrated through ongoing employee recognition initiatives
• Enjoy local perks – Access exclusive discounts at nearby retail and lifestyle venues 
• Birthday perks – Celebrate your special day with a paid day off
• Be part of something bigger – Join a global brand that champions diversity, inclusion, and equal opportunities for all 

 

About the Role

Duties

• Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. 
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Skills & Experience

• Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
• I’m Alert Food Safety Certification (from City of Perth) 
• Experience working in customer service role preferable
• Passion for customer service
• Unrestricted working rights for Australia

 

Only shortlisted candidates will be contacted to go through our selection process.  

 

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.