Chennai, Tamil Nadu, India · Remote OK
What we’re about At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the…
Skills: Linux, Bash, Python, Networking, DNS
Perth, Western Australia, Australia · Remote OK
What we’re about At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the…
Skills: Linux, Ubuntu, Bash, Python, RESTful APIs
Sydney, New South Wales, Australia · Remote OK
What we’re about At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the…
Skills: Clinical Program Management, Clinical Development Strategy, Study Design, Medical Affairs, Government Affairs
London, England, United Kingdom · Remote OK
What we’re about At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the…
Skills: Clinical Program Management, Medical Affairs Strategy, Government Relations, SaMD Validation, Clinical Evidence Generation
Bengaluru, Karnataka, India · On-site
What we’re about Harrison.ai Services, in partnership with Frontier Radiology, is redefining how radiology is delivered by combining leading Radiologists with cutting-edge AI infrastructure to provide consistent, high-qu…
Skills: Teleradiology Coordination, Workflow Management, Clinical Communication, HIPAA Compliance, PACS
Saudi Arabia · Remote OK
What we’re about At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the…
Skills: Customer Success, Clinical Workflows, Medical Imaging, Healthcare IT, Communication Skills
New Zealand · Hybrid
What we’re about At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the…
Skills: Python, PyTorch, Foundation Models, Self-Supervised Learning, Generative AI
Sydney, New South Wales, Australia · Remote OK
What we’re about At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the…
Skills: Python, PyTorch, Foundation Models, Self-Supervised Learning, Generative AI
London, England, United Kingdom · Remote OK
What we’re about At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the…
Skills: Radiology Domain Knowledge, NHS Procurement, Solution Selling, Stakeholder Management, Salesforce Sales Cloud
United States · Remote OK
What we’re about At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the…
Skills: Commercial Contracting, Healthcare Compliance, SaaS Law, Regulatory Risk Mitigation, HIPAA Compliance
Chennai, Tamil Nadu, India · Hybrid
What we’re about At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the…
Skills: ISMS Management, ISO 27001, GDPR, HIPAA, Risk Remediation
Sydney, New South Wales, Australia · Remote OK
What we’re about At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the…
Skills: ISMS Management, ISO 27001, GDPR, HIPAA, Risk Remediation
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The Customer Deployment Engineer is responsible for the remote installation, configuration, and troubleshooting of enterprise medical AI solutions. They will also manage customer integrations, provide technical training, and ensure a smooth handover to business-as-usual support teams.
Candidates must have 10+ years of experience in healthcare or medical imaging informatics and strong proficiency in Linux systems and scripting. Excellent communication skills and the ability to manage customer expectations in a professional, technical environment are essential.
At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide.
Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we’re tackling one of healthcare’s biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live.
Because while we’re building cutting-edge AI, what we’re really building is hope—that everyone can access the healthcare they deserve.
And we’re just getting started.
We are in an exciting phase of rapid growth at Harrison.ai and as we continue to grow, we have identified the need to find technically astute deployment engineers to join the Asia team to help the planned expansion of our company and our deployment strategies globally as new products are brought to market.
Customer Deployment Engineers at Harrison.ai are responsible for ensuring our customers, partners, and internal teams receive the best deployment experience for the integration, training, and use of our enterprise solutions. You will primarily perform remote installation and configuration, plus remote support troubleshooting and issue resolution during a project. You will also provide customer and partner training. This role is key to delivering great customer experiences through successful implementations and a clean handover to business-as-usual support. Our team also provides systems and demos to internal cross-functional teams.
By joining our exciting, agile, and fast-growing organisation, you will be given the autonomy and rare opportunity to truly make your mark on our services and help us establish ourselves globally with a strong client base. In doing so, you will play a vital role in helping us achieve our goal of scaling medical AI globally to improve patient outcomes and make a positive impact for the world.
Deploy Harrison.ai solutions, including software installation, configuration, and system testing.
Remotely build, configure, and manage Ubuntu Linux enterprise systems.
Work with our healthcare industry vendor partners to create and maintain integrations for our customer base.
Implement and design integrations with our partners using messaging standards like RESTful APIs and HL7.
Maintain and manage test environments for problem replication.
Provide systems and demos to internal cross-functional teams and for client demonstrations.
Collaborate with customers to validate the proposed solution architecture and ensure alignment with their workflows and objectives.
Maintain close communication with customers regarding ongoing tasks and expectations.
Take ownership of and manage customer cases and customer expectations professionally.
Provide effective and high-quality technical support (Level 2 and 3) to our growing customer base
Troubleshoot and diagnose customer issues using documentation, knowledge base articles, and the wider technical team.
Document troubleshooting and problem resolution steps for future use.
Correctly escalate technical issues to other internal teams, and work with our development group to resolve advanced issues.
Document all work in line with organisational policies and regulatory guidelines in a timely manner.
10+ years of service experience in healthcare informatics and/or medical imaging informatics technologies.
Multiple years’ experience working directly with external customers
Experience installing and maintaining Linux operating systems.
Experience with configuration and scripting (Bash or Python).
Knowledge of DNS, TCP/IP, SSL, and other networking concepts.
Excellent verbal and written communication skills.
Fluency in English.
Willingness to travel, including internationally.
Computer science degree, healthcare/informatics or similar discipline.
Experience and/or knowledge of case management (Salesforce Service Cloud, Jira) and knowledge base tools (Confluence, SharePoint).
Experience with healthcare information protocols, standards, and systems (e.g., HL7, DICOM, PACS, EHR, and/or RIS).
Familiarity with AWS and VMWare (certifications preferable).
Experience with healthcare workflow engines (e.g., Nextgen Connect).
Previous experience as a System Admin or Infrastructure Engineer.
Experience with containerisation platforms (e.g., Docker, Kubernetes).
Experience with SQL databases (e.g., PostgreSQL, MySQL).
Experience with Git or other version control systems.
🌍 Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world.
🤝 Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork.
🚀 Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we’ve raised over US$240M to accelerate our global impact.
🌱 Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments—all supported by a transparent growth framework to grow your career.
💻Flex for Life. Work when and where you do your best—with WFH options, flexible hours, and the autonomy to make an impact your way.
🙌 Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood—we provide inclusive, thoughtful policies to support families in every stage.
If you’re inspired by what we're up to, please apply now and we'll be in touch soon.
We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. We’re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
Hello, we're Harrison.ai. We're on a mission to urgently scale global healthcare capacity, using AI automation to elevate the care clinicians can provide. Why? One of the biggest problems we're facing this century is the inequality and capacity of the healthcare system. Capacity in many areas of clinical diagnosis and treatment are under strain due to ongoing increases in healthcare demand combined with skills shortages. What are we doing to help? We're using state-of-the-art AI and partnering with healthcare specialists, to create best-in-class AI diagnostic solutions to help solve healthcare capacity challenges. Check out our website for the latest news & updates.
Offices: Campbell St, Level P, 24, Haymarket, NSW 2000, AU
Hello, we're Harrison.ai. We're on a mission to urgently scale global healthcare capacity, using AI automation to elevate the care clinicians can provide. Why? One of the biggest problems we're facing this century is the inequality and capacity of the healthcare system. Capacity in many areas of clinical diagnosis and treatment are under strain due to ongoing increases in healthcare demand combined with skills shortages. What are we doing to help? We're using state-of-the-art AI and partnering with healthcare specialists, to create best-in-class AI diagnostic solutions to help solve healthcare capacity challenges. Check out our website for the latest news & updates.
Offices: Campbell St, Level P, 24, Haymarket, NSW 2000, AU
