New York, New York, United States · On-site
$250k–$500k/yr
US Consumer Cards (USCC) Operations is responsible for delivering customer-centric operational services across the credit card lifecycle. The organization supports and executes core processes including Customer Service, …
Skills: Strategic Leadership, Operational Excellence, Customer Experience Management, AI Implementation, Workforce Optimization
New York, New York, United States · On-site
$5k–$5k/mo
This role is intended for Chinese / Vietnamese / Spanish fluent speakers. Are you ready to go uP? We are named in Top Workplaces NYC for 2021, 2024, and 2026!We are one of the winners of USPAACC’s Fast 100 Asian American…
Skills: Lead Generation, Cold Calling, Prospecting, Pricing Analysis, Sales Closing
New York, New York, United States · On-site
We're searching for all-around amazing Optometric Technicians to work hand in hand with our Optometrists to give each eye exam patient a stellar experience in our stores. You'll help manage a high volume of patients, com…
Skills: Clinical Data Collection, Patient Care, Contact Lens Training, Medical Record Maintenance, Multitasking
New York, New York, United States · On-site
We consider applications for this position on an ongoing basis. OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying…
Skills: Guest Service, Retail Sales, Cashiering, Makeup Application, Skincare Analysis
New York, New York, United States · On-site
Role Overview Our To-Go Specialists are responsible for providing fast service and great hospitality for our To-Go Guests. If you take pride in great team work and love making people feel special, then we want to hear fr…
Skills: Customer Service, Hospitality, POS System Operation, Multitasking, Phone Etiquette
Maggiano's Little ItalyNew York, New York, United States · On-site
Role Overview Our Servers don't just provide our Guests with amazing food and drinks. They deliver hospitality and service that is absolutely Chili's! If you take pride in providing great service and love making people f…
Skills: Hospitality, Customer Service, Menu Knowledge, Fast-paced Environment, Teamwork
New York, New York, United States · On-site
Our Company Equinox Hotels will cater to the high-performance traveler guest and those aspiring for high performance and will fuse substance and style to serve as the ultimate hotel destination with a 360-degree lifestyl…
Skills: Massage Therapy, Customer Service, Sales, Client Assessment, Hospitality
New York, New York, United States · On-site
$27/hr–$33/hr
Warby Parker is searching for skilled and enthusiastic Opticians to join our growing team of in-house optical all-stars and play an integral part in what we're all about-helping people see! In this role, you'll become an…
Skills: Eyewear Fitting, Optical Measurements, Customer Service, Prescription Interpretation, Frame Styling
New York, New York, United States · On-site
$17/hr–$19/hr
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture where customers say, &ldquo…
Skills: Retail Operations, Customer Engagement, Inventory Management, Sales Driving, Active Listening
New York, New York, United States · On-site
$17/hr–$19/hr
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture where customers say, &ldquo…
Skills: Retail Operations, Customer Engagement, Inventory Management, Sales Driving, Active Listening
New York, New York, United States · On-site
Center Assistants support the Company Center Instructor and/or Assistant Instructors in a variety of instructional and center management tasks. Job responsibilities are assigned by the Company Center Instructor and/or As…
Skills: Verbal Communication, Written Communication, Mathematics, Computer Literacy, Customer Service
New York, New York, United States · Hybrid
$30/hr–$52/hr
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, …
Skills: Technical Troubleshooting, Equipment Repair, Analytical Assessment, Customer Service, DVM
New York, New York, United States · On-site
$17/hr–$17/hr
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Customer Service, Communication, Organization, Multi-tasking, Merchandising
U-HaulNew York, New York, United States · On-site
$17/hr–$18/hr
Compensation Range: $17.00 to $18.00 Hourly Location: 2800 White Plains Rd, Bronx, New York 10467 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated p…
Skills: Customer Service, Equipment Inspection, Inventory Management, U-Scan Technology, Forklift Operation
New York, New York, United States · Hybrid
$127k–$175k/yr
Principal, Strategic Clients & Integrations (Cassini Systems Inc.; New York, NY) Duties and responsibilities: The Principal, Strategic Clients & Integrations position is a key role within the Client Services Team. The Cl…
Skills: Project Management, Stakeholder Engagement, API Integration, ETL Processes, Data Manipulation
New York, New York, United States · On-site
$17/hr–$17/hr
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend…
Skills: Customer Service, Cash Handling, Relationship Management, Organization, Communication
New York, New York, United States · On-site
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally…
Skills: Coaching, Mentoring, Cash Reconciliation, Customer Service, Retail Operations
New York, New York, United States · On-site
$22/hr–$28/hr
As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role of the store leader in the abs…
Skills: People Leadership, Retail Operations, Customer Engagement, Staffing And Scheduling, Talent Acquisition
New York, New York, United States · Hybrid
$72k–$74k/yr
About Us Action Against Hunger is a global leader creating a future where every life is well nourished. We innovate to prevent malnutrition and respond to hunger hotspots, working in 59 countries and reaching more than 2…
Skills: Donor Stewardship, Relationship Management, Fundraising, CRM Management, Donor Retention
New York, New York, United States · On-site
$22/hr–$28/hr
As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role of the store leader in the abs…
Skills: People Leadership, Retail Operations, Customer Engagement, Staffing and Scheduling, Talent Acquisition
New York, New York, United States • On-site
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Lead the strategic vision and operational performance of customer service for US Consumer Cards across multiple channels and geographies. Drive modernization through AI, automation, and workforce optimization to enhance customer outcomes and operational efficiency.
Requires over 15 years of experience, including at least 10 years in a managerial role within financial services leadership. A bachelor's degree is required, with a master's degree preferred.
US Consumer Cards (USCC) Operations is responsible for delivering customer-centric operational services across the credit card lifecycle. The organization supports and executes core processes including Customer Service, Credit, Collections & Recovery, and back-office functions including accountant maintenance, disputes, and fulfillment services. The organization is focused on driving efficiency and modernization through automation and leveraging AI to enhance customer experience and support business growth.
USCC Operations Customer Service is a critical function within USCC Operations, leading customer contact centers and delivering exceptional service experiences across voice and chat channels. The organization supports over 8,000 FTE globally, executing at scale while maintaining strong focus on service quality, operational efficiency, and controls.
Role Summary:
The Head of USCC Customer Service is responsible for the vision and strategic leadership, operational performance, and transformation of customer service across the USCC business. This executive is accountable for delivering exceptional customer experiences while driving operational excellence, financial performance, workforce optimization, AI Technology and innovation across a large-scale servicing organization and multiple geographic sites.
The Head of USCC Customer Service is a direct report to the Head of USCC Operations and serves as a strategic partner across Product, Workforce Management, Analytics, Technology, Finance, Risk & Controls, and Digital organizations to shape the future of customer servicing. The role is responsible for leveraging AI, automation, analytics, and operational insights to improve customer outcomes, enhance colleague productivity across employees and vendors, optimize capacity, and deliver sustainable cost efficiencies while ensuring a strong SLA compliance and control environment.
Strategic USCC locations will be considered for the right candidate
Education:
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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
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