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Manage a book of personal insurance clients focusing on retention, renewals, and growth through consultative service. Serve as the primary contact for policy changes and provide tailored insurance solutions to meet client needs.
Requires an active P&C license and at least 2 years of experience in personal lines or account management. Proficiency with Applied Epic or a similar agency management system is strongly preferred.
Job Title: Personal Lines Account Manager
Department: Client Service Center
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Acrisure is seeking a Personal Lines Account Manager to support our growing Client Service Center. This position offers a dynamic opportunity to contribute to client success through strategic consultation, effective relationship management, and the innovative use of technology. This role will manage a book of personal insurance clients, focusing on retention, renewals, and growth through consultative service and cross-selling. You’ll have the opportunity to build strong client relationships, manage policy servicing, and support clients with coverage strategy and solutions.
Client Relationship Management
Serve as the primary contact for assigned clients.
Manage renewals, policy changes, and day-to-day account servicing.
Provide consultative recommendations and tailored insurance solutions.
Account Growth and Retention
Identify cross-sell and account rounding opportunities.
Support retention and client satisfaction goals through proactive engagement.
Collaboration
Partner with internal teams and leadership to resolve client issues and improve service delivery.
Promote adoption of digital tools and resources where appropriate.
Client Success
Deliver high-quality service and support client business needs.
Complete additional projects or duties as assigned.
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management
Active P&C license
2+ years of experience in personal lines and/or account management experience
Strong communication, interpersonal, and organizational skills with the ability to manage multiple accounts and systems
Proficiency with Applied Epic or similar agency management system strongly preferred
Ability to work in a fast-paced environment
#LI-VM1
Pay Details:
The base compensation range for this position is $40,000 - $75,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
As a global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs ~20,000 colleagues in 21 countries. And this is just the beginning.
Offices: 100 Ottawa Ave SW, Grand Rapids, Michigan 49503, US
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