Customer Service & Support Jobs in Mumbai, India (Now Hiring) — 396 open — Page 9

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

Position Summary

The Events Executive is responsible for coordinating and executing all events and banquet functions at Fairmont Mumbai, ensuring exceptional guest experiences and flawless event delivery. The role serves as the key liaison between clients and hotel operations teams, supporting weddings, social events, corporate meetings, conferences, exhibitions, and luxury celebrations while maintaining Fairmont brand standards.

Key Responsibilities

Event Coordination & Planning

• Assist in planning and executing weddings, social events, conferences, exhibitions, and corporate functions.
• Coordinate with clients to understand event requirements and expectations.
• Conduct site inspections and venue tours for prospective clients.
• Prepare Banquet Event Orders (BEOs) and communicate event details to all operational departments.
• Ensure all event arrangements are accurately documented and executed.

Event Execution

• Oversee event setup and ensure venues are arranged according to client specifications and Fairmont standards.
• Coordinate with Banquets, Culinary, Stewarding, Housekeeping, Engineering, Security, and Front Office teams.
• Be present during events to ensure smooth execution and resolve operational challenges promptly.
• Monitor event timelines and ensure all activities run as scheduled.
• Deliver personalized and memorable guest experiences.

Client Relationship Management

• Act as the primary point of contact for clients during the planning and execution stages.
• Build and maintain strong relationships with corporate clients, wedding planners, event organizers, and social hosts.
• Address guest concerns and requests professionally and efficiently.
• Conduct post-event follow-ups to gather feedback and identify opportunities for improvement.

Revenue Generation & Upselling

• Support the achievement of banquet and catering revenue targets.
• Identify opportunities to upsell menus, venues, audiovisual services, and additional event enhancements.
• Assist in preparing proposals, quotations, and contracts.
• Support sales initiatives to maximize event revenue and profitability.

Administrative Responsibilities

• Maintain accurate event records, contracts, and client correspondence.
• Ensure timely processing of deposits, billing instructions, and event settlements.
• Prepare event reports and maintain departmental documentation.
• Update event calendars and function sheets regularly.

Wedding & Social Event Management

• Support the planning and execution of luxury weddings, engagement ceremonies, receptions, and social celebrations.
• Coordinate with decorators, entertainers, production companies, and external vendors.
• Ensure attention to detail and personalized service throughout the event journey.

Compliance & Standards

• Ensure all events comply with hotel policies, safety standards, and local regulations.
• Maintain Fairmont service standards and luxury hospitality practices.
• Ensure proper grooming and professional conduct at all times.

Qualifications & Experience

• Bachelor's Degree or Diploma in Hospitality Management, Event Management, or a related field.
• 2–4 years of experience in Events, Banquets, Catering Sales, or Hospitality Operations.
• Experience in luxury hotels or large banquet operations preferred.