Mumbai, Maharashtra, India · On-site
Role: Grievance Redressal Officer Grade: M3/M4 Job Role Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. Interact with Seni…
Skills: Grievance Redressal, Customer Experience, Net Promoter Score, Analytical Skills, Stakeholder Management
Mumbai, Maharashtra, India · Hybrid
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Skills: Commercial Banking, Corporate Banking, Trade Finance, Credit Systems, Regulatory Compliance
Mumbai, Maharashtra, India · On-site
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Skills: Consultative Selling, Empathetic Communication, Script Adherence, Process Discipline, Documentation Completeness
Marriott International Hotels, Inc.Mumbai, Maharashtra, India · On-site
POSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, tur…
Skills: Closing Duties, Cleaning, Guest Relations, Stock Management, Safety Compliance
Marriott International Hotels, Inc.Mumbai, Maharashtra, India · On-site
POSITION SUMMARY Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dini…
Skills: Guest Relations, Customer Service, Telephone Etiquette, Table Management, Professional Communication
Marriott International Hotels, Inc.Mumbai, Maharashtra, India · On-site
POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties …
Skills: Team Leadership, Guest Service, Inventory Management, Staff Training, Quality Control
Mumbai, Maharashtra, India · Hybrid
Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that le…
Skills: Customer Relationship Management, Program Management, Cloud Solution Delivery, Stakeholder Engagement, Executive Communication
Marriott International Hotels, Inc.Mumbai, Maharashtra, India · On-site
JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assi…
Skills: Restaurant Management, Staff Supervision, Menu Planning, Sanitation Standards, Customer Service
Mumbai, Maharashtra, India · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Ticketing Transactions, Reservation Rescheduling, Ticket Exchange Processing, Ticket Refunds, Airline Support
Marriott International Hotels, Inc.Mumbai, Maharashtra, India · On-site
JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and …
Skills: Restaurant Management, Staff Supervision, Menu Planning, Sanitation Standards, Customer Service
Mumbai, Maharashtra, India · On-site
About WegoPro WegoPro is the corporate travel and expense management platform from Wego, the largest online travel marketplace in the Middle East and North Africa. We help businesses across MENA and APAC book, manage, an…
Skills: Account Management, Customer Success, Revenue Retention, Enterprise Onboarding, Commercial Operations
Mumbai, Maharashtra, India · On-site
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Heal…
Skills: Process Training, Air Travel Domain, Ticketing, Amadeus, Training Needs Analysis
Mumbai, Maharashtra, India · On-site
About IHCL Careers at IHCL Job Objective Essential Job Tasks Areas of Responsibility Required Qualifications Work Experience Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Comp…
Skills: Guest Centricity, Collaborative Engagement, Process Excellence, Result Orientation, Change Championship
Mumbai, Maharashtra, India · On-site
About the Company Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its af…
Skills: Client Services, International BPO, English Fluency, MS Excel, Quantitative Analysis
Mumbai, Maharashtra, India · On-site
The Sec & Derivatives Sr Analyst is an intermediate level position responsible for managing clients for Markets business in coordination with the Operations / Business teams. In this role, you’re expected to: The role wo…
Skills: Capital Markets, Derivatives Products, Client On-boarding, Risk Management, Margining
Mumbai, Maharashtra, India · On-site
Description Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the to…
Skills: Consultative selling, Communication, Script adherence, Process discipline, Documentation completeness
Mumbai, Maharashtra, India · On-site
Description: Team Lead (International Sales & Retention Process) Role Overview The Team Lead (International Process) is a critical supervisory role requiring a minimum of 14 years of experience as a Team Lead (TL) within…
Skills: People Management, Operations Management, Client Metrics, Performance Management, Coaching
Mumbai, Maharashtra, India · On-site
<strong>Job Requirements </strong><br><p><strong>Role & responsibilities:</strong></p><p><br> </p><ul><li>Manage and maintain client information on CRM platforms such as Salesforce</li><li>Address customer inquiries, gri…
Skills: Communication Skills, Customer Management Skills, Computer Skills, Excel Skills, Problem-solving Abilities
Mumbai, Maharashtra, India · On-site
We are seeking a meticulous and experienced Platinum Banker - Inbound to manage high-value transactions and ensure operational excellence at the branch. This role involves servicing walk-in customers, generating leads, c…
Skills: High-Value Transaction Management, Lead Generation, Cross-selling, Regulatory Compliance, Audit Requirements
Mumbai, Maharashtra, India · On-site
The role is responsible for driving the bank’s Locker business, Branch‑level acquisition campaigns and Market Intelligence for the Savings Account portfolio. The position will work closely with Branch Banking, Product, D…
Skills: Locker Business Management, CASA Product Support, Liability Operations, Market Intelligence, Branch Performance Monitoring
Mumbai, Maharashtra, India • On-site
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The role focuses on resolving high-level consumer escalations to restore brand faith and improve the overall customer experience. It involves collaborating with senior stakeholders and driving a 'zero defect' culture across all banking channels.
Requires 6-8 years of experience in customer service or operations within a retail distribution setup. Candidates must possess strong domain knowledge of consumer banking products and proficiency in MS Office tools.
Role: Grievance Redressal Officer
Grade: M3/M4
Job Role
One of India's leading banks offering a wide range of financial services that encompass every sphere of life.
About Kotak Mahindra Group: Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited. The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012. The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html Note: Our new toll-free number is 18004100. SEBI registration details - https://www.kotak.bank.in/content/dam/Kotak/others/sebi-registration-details.pdf
Offices: 36-38A, Nariman Bhavan, 227 Nariman Point, Mumbai, Maharashtra 400021, IN · 8th Floor, Portsoken House, 155-157,, London, EC3N 1LS, GB · 50, Main Street,, Ste. 890, White Plains,, NY, NY 10606, US · Representative Office, Al Otaiba Building,, 907, Hamdan Street, Behind KFC,, Abu Dhabi, AE
There are currently 1,131 open customer service & support positions in Mumbai, India listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Kotak Mahindra Bank, HSBC, Digitide, Marriott International Hotels, Inc., Accor, among others. Browse the listings above to see every active employer.
Yes — 129 of the 1131 open customer service & support positions offer remote or hybrid work (22 remote, 107 hybrid).
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