Customer Service & Support Jobs in Mumbai, India (Now Hiring) — 1,131 open — Page 29

Nomura Overview:

Nomura is a financial services group with an integrated global network. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking), and Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Nomura Services, India supports the group’s global businesses. With world-class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group’s global operations across four international regions.

At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards.

Divisional Overview:

Wholesale Data Services and Operations Technology support two major functions within Nomura –

• It provides foundational architectural solutions for market and reference data that powers Nomura’s business. This team is an integral part of Nomura that is responsible for developing and maintaining systems that manage acquisition and distribution of data for the entire organization including front office, middle office, back office, risk, finance and various AI based analytics systems.
• It is responsible for supporting trade settlement and transaction processing technology platform. This team provides day-to-day support for the middle office, operations and regulatory users, and manages vendor and in-house applications. WO IT also owns the applications that provide trade settlement data services to other technology teams from Operations, Finance, Risk, Regulatory and Compliance.

What We Offer:

• We support employee wellbeing by ensuring a sense of purpose and belonging.
• We offer a comprehensive range of wellbeing services which allows employees to get access to the assistance they need at any point in their wellbeing journey.
• Our bespoke benefits support employees and their family’s holistic wellbeing and are inclusive of diverse identities and family structures.

Role & Responsibilities:

Role Overview:

Market Platform Services manages a suite of critical market access applications, ensuring seamless connectivity between Nomura and key financial market participants. This includes maintaining and supporting an extensive network of applications across multiple asset classes including Rates, FX, and Credit, as well as providing specialized technical support for Primary Dealer Auction facilities. The team plays a vital role in enabling Nomura's trading operations by ensuring reliable, high-availability access to critical market infrastructure

Key Responsibilities

• Provide comprehensive technical support for 100+ Critical Market Access applications, including 9 Primary Dealers Auction platforms
• Oversee connectivity management for all Market Platform Services products
• Lead MIFID onboarding processes and reporting requirements across supported venues
• Administer trading user accounts and access
• Address technical inquiries from traders and serve as a liaison between business units and vendors
• Execute change management processes
• Foster and maintain strategic relationships with business teams and vendor management
• Coordinate major incident response
• Monitor system performance and proactively identify potential issues before they impact trading operations
• Lead project management initiatives with vendors and internal stakeholders
• New software release coordination; System deployment; Connectivity modifications
• Manage and own 65+ software packages
• Maintain and update global team knowledge base with current procedures and policies

Skills & Experience Required

• 5+ years’ experience in financial services technology or trading systems support
• Experience working directly with traders on the trading floor and resolving issues in real-time
• Ability to work under pressure in a fast-paced trading environment
• A strong sense of customer service and the ability to prioritise workload and the expectations of internal users
• Experience with Market Data systems, such as Bloomberg, Refinitiv, Tradeweb etc
• Understanding of financial markets across Rates, FX, and Credit asset classes
• Strong Excel skills
• Experience with incident management and ITIL processes
• Strong communication and stakeholder management skills
• Project management experience
• Strong analytical and problem-solving abilities
• Work well within an extended team environment and take a keen interest in developing the function
• Confidence to represent the team at internal meetings and stakeholder discussions

Desirable Skill Set:

• Experience with regulatory requirements (MIFID II)
• Knowledge of network protocols and connectivity troubleshooting
• Experience with vendor management and third-party integrations
• Previous experience in a Primary Dealer environment

We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer’s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.

*Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

*The benefits are subject to change and will be in accordance with Company’s policies as may be applicable from time to time).