Customer Service & Support Jobs in Minneapolis, MN (Now Hiring) — 1,442 open — Page 27

Job Type: Regular full-time

FLSA Status: Non-Exempt

Pay Type: Hourly

Compensation: $21.00 - $26.00 per hour

Reports To: Director of Property Management - LaSalle Plaza

Work Location: LaSalle Plaza – Downtown Minneapolis (As assigned in the Minneapolis metro area)

Schedule: Monday–Friday, 8:30 – 5pm (occasional early mornings, evenings, or special events as needed)

 
About Hempel Real Estate

Hempel is a commercial real estate firm based in Minnesota with investments across the Midwest. Hempel has experience on every level of real estate transactions, and we specialize in new and adaptive re-use projects. Since 2001, Hempel has acquired and developed more than $1 billion worth of office, retail, multi-family residential, hospitality, industrial, and parking. Hempel Real Estate is a team of hard-working innovators who are passionate about making lives better by making buildings better. We care about more than just providing exceptional commercial real estate services. We work hard to add value to each project.

Our Core Focus

Making lives better by making buildings better.

Our Core Values

Great missions are built on strong cultures – and strong cultures start with shared values. Here’s what we stand for, and what we look for in our teammates:

• We MAKE IT HAPPEN. We solve problems that otherscan’t. We see opportunities where othersdon’t.
• We are GRITTY. Wepossesscourage and resolve, showing persistence in the face of challenges.
• We are SQUARED AWAY. Implies everything is in its rightful place, and the situation is well-managed and under control.

• We are INQUISITIVE. We can formulate questions that lead to meaningful and insightful answers.

 
About the Role 
Hempel Real Estate is seeking a highly professional, service-oriented Executive Driver & Hospitality Concierge to serve as the face of our hospitality program while providing executive transportation services to building tenants and guests. This position combines luxury customer service, concierge responsibilities, executive driving, amenities 
management, and operational support to help deliver an exceptional Class A office experience. This individual works to ensure exceptional building performance, operational excellence, and hospitable tenant experiences. 

The ideal candidate is personable, proactive, service-oriented, and thrives in a dynamic environment where no two days are the same. During periods when transportation services are not in demand, the Executive Driver & Hospitality Concierge will support building operations, tenant engagement, property management initiatives, and the oversight of premium amenities. This position reports directly to the LaSalle Plaza Director of Property Management.

Key Responsibilities (are inclusive of but not limited to) 
Executive Driver Services (25–35%)

• Provide safe, courteous, and professional transportation for tenants and authorizedguests
• Maintain a luxury-level customer experience with every ride
• Assistpassengers with entry, exit, luggage, and personal belongings when
  appropriate
• Monitor transportation requests andmaintainan efficient ride schedule
• Ensure vehicle cleanliness, fueling, maintenance, inspections, and appearance at
  all times
• Coordinate vehicle servicing andmaintainmaintenance records
• Practice defensive driving andcomply withall traffic laws and company policies

Hospitality & Concierge Services (25–30%)

• Serve as a hospitality ambassador for LaSalle Plaza
• Greet tenants and visitors in a warm, welcoming, and professional manner
• Assistwith wayfinding, visitor inquiries, recommendations,
  transportation requests, and local information
• Support VIP visitors, ownership representatives, brokers, and prospective tenants
  during tours
• Help coordinate hospitality experiences and special tenant appreciation events
• Foster positive tenant relationships through exceptional customer service

Amenities Oversight (15–20%)

• Perform daily inspections of amenity spaces includingbut not limited to:
• Tenant Lounge
• Conference Center
• Golf Simulators
• Outdoor Patio
• Fitness Center
• Ensure spacesremainclean, organized, stocked, andguest ready
• Restock coffee stations, refreshments, supplies, and promotional materials as
  needed
• Identifymaintenance or housekeeping concerns and coordinatetimelyresolution
• Assistwith conference room readiness and event setup

Property Operations Support (15–20%)

• Perform daily property quality inspections throughoutcommon areas.
• Report operational deficiencies and follow through until resolved
• Assist Property Management with:
• Vendor coordination
• Building inspections
• Work order follow-up
• Inventory management
• Tenant move-ins and move-outs

• Loading dock coordination
• Building communications and notices
• Provide operational support during emergencies and special events
• Assist with seasonal projects and building initiatives

Administrative Responsibilities (5–10%)

• Maintain transportation logs and usage reports
• Track vehicle mileage, fuel usage, and maintenance schedules
• Assistwith tenant reservation systems for amenities
• Support tenant engagement initiatives and building events
• Complete miscellaneous administrative tasks assigned bypropertymanagement
• Other duties as assigned
  

Minimum Skills & Qualifications

• High school diploma or equivalent
• Valid Minnesota driver's license with acleandriving record
• 2+years of professional customer service or hospitality experience
• Professional appearance and demeanor
• Excellent time management and planning skills
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to liftand carryupto 50 pounds

• Ability to sit and drive for extended periods
• Walk multiple miles throughout the property daily
• Occasionally bend, kneel, climb stairs, and reach overhead
• Ability to work both indoors and outdoors in varying weather conditions

Desired Qualifications & Characteristics

• Experience as an executive chauffeur, concierge, hospitality ambassador, or luxury
  hotel associate
• Commercial real estate, hotel, or private club experience
• CPR/AED certification
• Experience working with executives or VIP clientele
• Familiarity with downtown Minneapolis
• Professional, personable, and engaging
• Highly dependable, resourceful,anddetail-oriented
• Team-oriented
• Calm under pressure

Additional Requirements

• Ability to travel occasionally for team eventsand meetingsorcollaboration
• Exceptionally self-motivated with the ability to work autonomously
• Proactive communicator across email, verbal, and instant messaging

• Must be 18 years or older
• Must have unrestricted work authorization to work in the United States

Our Benefits Offered

• Medical insurance coverage - covered 90% by employer for the employee
  • HSA-eligible medical plans
• Dental insurance coverage
• Vision insurance
• 401(k) plan - 4% match on a 5% contribution
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Accidental insurance
• Critical illness insurance
• Hospital indemnity insurance
• Employee assistance program (EAP)
• Pet insurance
• Unlimited planned paid time off
• Paid company holidays
• Family day
• Free downtown parking
• Class A onsite amenities which include access to:
  • Fitness center
  • Sauna
  • Cold plunge
  • Pickleball court
  • Golf simulators

Hempel Real Estate is committed to building a diverse and inclusive work environment. We are proud to be an equal opportunity employer and welcome all applicants regardless of race, color, religion, creed, gender, sexual orientation, marital status, gender identity, national origin or ancestry, age, citizenship, disability, pregnancy, veteran status, or any other basis protected by applicable law. If, as an individual with a disability, you need reasonable accommodation during the application process, please contact Human Resources. Hempel Real Estate is an equal opportunity/affirmative action employer.

A note on our hiring process: Hempel Real Estate may use AI tools to assist in organizing and summarizing candidate information during the review process. All hiring decisions are made by humans. AI assistance is never the sole basis for advancing or declining any candidate.