Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · On-site
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Melbourne, Victoria, Australia · Hybrid
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Melbourne, Victoria, Australia · On-site
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Lead a team of Customer Success Consultants to drive product adoption, usage, and retention to meet commercial revenue targets. Partner with Sales, Product, and Marketing teams to translate customer insights into actionable product improvements and long-term value.
Proven leadership experience in Customer Success or account management within fast-paced commercial environments. Requires strong commercial acumen, the ability to influence complex organizations, and a track record of lifting team performance through coaching.
With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step – whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Customer Success is part of REA’s Consumer & Customer group and sits within a Centre of Excellence model designed to create more consistent, high-impact customer experiences. The team partners closely with customers and internal stakeholders to drive adoption, usage, loyalty and long-term customer ROI across the REA portfolio.
This role will lead a team responsible for turning customer outcomes into measurable commercial results. You’ll lead from the front, lifting capability, sharpening execution and creating the conditions for your team to deliver exceptional customer and business outcomes.
Reporting into the National Sales Director - Customer Success, you’ll lead and guide a team of Customer Success Consultants to meet and exceed retention targets by driving stronger adoption and usage of REA products.
As a member of the Customer Success Leadership Team, you will help develop and execute the Customer Success strategy to drive adoption, retention and advocacy, while partnering closely with leaders across Sales, Product, and Marketing to ensure the team is focused on the right priorities and delivering the right outcomes for customers.
You’ll be accountable for:
This is a role for someone who knows how to scale impact through people. You won’t just manage performance — you’ll raise the bar on what great Customer Success leadership looks like.
You’re a proven leader in Customer Success, account management or a related commercial environment, with a track record of improving adoption, retention and team performance in fast-paced, change-heavy businesses.
You bring:
Most importantly, you’re motivated by building high-performing teams, creating meaningful customer impact and helping great people take the next step in their careers.
This is an opportunity to lead one of the most important teams in the customer journey at REA. You’ll shape strategy, influence cross-functional outcomes, and play a direct role in how we help customers succeed with our products and services. If you’re a high-performing Customer Success leader ready for a bigger mandate, broader influence and the chance to do career-defining work, we’d love to hear from you.
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.
Some of our Perks & Benefits include:
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!
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REA Group (ASX: REA) is not your average digital business. From humble beginnings in a Melbourne garage in 1995, we have grown into a leading digital business specialising in property. We help people with all aspects of their property experience – not just buying, selling, and renting. Our immersive AI-led consumer experiences cover every stage of the property journey offering rich content, unique data and insights, highly accurate property valuation estimates and innovative home financing solutions. We deliver superior value to our customers with a suite of premium products and services, and seamlessly connect them to Australia's largest property audience. Our people are the key to our success and come to work every day living our values. They are purpose driven and collaborative, which drives our innovative culture and our ability to make an impact.
Offices: 511 Church Street, Richmond, Victoria 3121, AU · 309 Kent Street, Sydney, NSW 2000, AU
There are currently 1,053 open customer service & support positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
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