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Oh what a feeling! At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their fu…
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Sydney Olympic Park, New South Wales, Australia · Hybrid
Senior
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Sydney Olympic Park, New South Wales, Australia · Hybrid
Senior
Oh what a feeling! At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their fu…
Skills: Training Delivery, Adult Learning Facilitation, Automotive Technical Expertise, Electric Vehicles Knowledge, Stakeholder Management
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Full-time
Fully Maintained Motor Vehicle, Private Health Insurance Contribution, Family Vehicle Lease And Purchase Discounts, Flexible Hours And Workspaces, Onsite Gym, End Of Trip Facilities
Posted 3d ago
Apply by Jul 23
~40 hrs/week
Responsibilities
Ensure ongoing quality and customer satisfaction for Toyota and Lexus connected vehicles in Australia and New Zealand. This involves analyzing field data to resolve product issues and coordinating cross-functional actions to enhance brand reputation.
Requirements
Requires experience in vehicle quality, field performance, or technical investigations with strong analytical skills. Candidates must be proficient in structured problem-solving methodologies like 8D or DMAIC and possess excellent stakeholder management skills.
Full job description
Oh what a feeling!
At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs .
Together, we are Toyota.
Toyota Motor Corporation Australia is well-recognised for offering:
Fully maintained motor vehicle including insurance excluding fuel
Annual contribution to your private health insurance worth over $1,900
Significant family vehicle lease and purchase discounts
Flexible hours and workspaces, with a hybrid of working from home and in the office
Wellness facilities – free onsite gym, end of trip facilities
Free car parking and discounted onsite cafe
Genuine career development: promotions, rotations and paid professional membership
Paid volunteer days to support your community and matched workplace giving program
26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
Access to Toyota’s RewardsHub – explore, manage and customise your benefits to suit your lifestyle
What you’ll contribute to
This role is based in Port Melbourne and is on a Permanent basis.
The Connected Vehicle Quality Lead within the Connected Product Management Office is primarily responsible ensuring ongoing quality and Customer satisfaction for Toyota & Lexus Connected Vehicles within Australia and New Zealand. This role focuses on identifying, investigating and resolving product issues experienced by , driving kaizen data insights and coordinating cross-functional actions to enhance product quality and brand reputation
How you’ll make an impact
Analyse field data (warranty, dealer, customer and vehicle) to detect trends and emerging issues
Identify systemic problems and early warning signals impacting customer experience
Support high-priority customer concerns and provide technical expertise
Build and maintain strong relationships with internal stakeholders and external vendors
Lead structured problem-solving and technical investigations
Coordinate cross-functional teams across engineering, operations and suppliers (AU & NZ)
Your attributes –If this sounds like you, we’d love to hear from you!
Experience in vehicle quality, field performance, or technical investigation
Strong analytical skills with experience in data-driven decision making
Proven ability to lead root cause analysis and structured problem solving (e.g., 8D, DMAIC)
Excellent stakeholder management and communication skills
Passion for improving customer experience and product quality
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.
We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.
Toyota is an endorsed employer for all women. Please review Work180 website for further information.
We don’t require a cover letter or selection criteria to be addressed.
Come with us and help create the future.
This role is based in Port Melbourne and is on a Permanent basis.
Toyota Racing Development
TRD will inspire the hearts and minds of racing fans, Toyota team members and customers, and the driving public.
We are dedicated to advancing automotive engineering and maximizing racetrack success.
We will partner with the finest race teams and drivers who share our passion, and our actions will foster an atmosphere of excellence
Offices: 335 Baker St E, Costa Mesa, California 92626-4518, US · 1125 Competition Dr, Salisbury, North Carolina 28146, US
Toyota Racing Development
TRD will inspire the hearts and minds of racing fans, Toyota team members and customers, and the driving public.
We are dedicated to advancing automotive engineering and maximizing racetrack success.
We will partner with the finest race teams and drivers who share our passion, and our actions will foster an atmosphere of excellence
Offices: 335 Baker St E, Costa Mesa, California 92626-4518, US · 1125 Competition Dr, Salisbury, North Carolina 28146, US