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Provide functional and operational support for retail business-to-business and metering processes across multiple jurisdictions. Manage third-party vendor relationships and deliver subject matter expertise on regulatory and industry changes.
Requires tenured experience in connections and metering fulfillment with deep knowledge of B2B/B2M market transactions. Must possess strong analytical skills and the ability to influence stakeholders in a highly regulated environment.
Join the change. Electrify your future!
We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.
Join the change. Electrify your future.
Reporting to the Portfolio Operations Manager, the Senior Market Interaction Specialist will provide functional and operational support to the market-facing retail business-to-business and metering processes. This includes supporting the back-of-house metering process delivery and execution and providing subject matter expertise to business / market industry and regulatory changes relating to Metering / Billing operations.
Provide end-to-end support for metering and billing processes across all jurisdictions, including workflow and exception management.
Manage third-party vendor relationships, including transition of metering and billing activities to BOH.
Deliver subject matter expertise, including impact assessments for business, market, regulatory, and industry changes.
Represent the team in cross-functional initiatives, ensuring alignment across operational, technological, and compliance requirements.
Build and maintain strong internal networks to identify market risks, operational issues, and downstream impacts to delivery.
Support market-related projects and operations, including B2B messaging coordination, process documentation, testing, and management of escalations (including Ombudsman cases).
Tenured experience in connections and metering fulfilment, with strong knowledge of B2B and B2M market transactions and regulatory frameworks.
Strong understanding of metering operations, systems, and processes (e.g. service orders, new connections, and market processes).
Demonstrated business acumen, planning and organisational capability, with an appreciation for risk management and performance drivers.
Highly developed stakeholder engagement and interpersonal skills, with the ability to influence, communicate effectively, and deliver people-focused outcomes.
Strong analytical, problem-solving, and reporting capability, including the ability to develop requirements, identify process improvements, and drive solutions through to completion.
Opportunity to work on complex, market-facing operations in a highly regulated and evolving industry.
Ongoing development opportunities to deepen your technical expertise and broaden your commercial and regulatory knowledge.
Enjoy flexible work arrangements that support your lifestyle and wellbeing
Click Apply and submit your CV. For a confidential discussion about the role, please contact the Talent team.
AGL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#LI-ZD1#jointhechange# #AGL
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is proud to be a WORK180 Endorsed Employer for All Women.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, move and work. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all. As life changes, we join the change, constantly evolving over more than 188 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure – renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful. We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations. Need to get in contact with us? https://www.agl.com.au/contact-us-social
Offices: Level 24, 200 George Street, Sydney, NSW 2000, AU · 699 Bourke Street, Docklands, VIC 3008, AU
There are currently 1,058 open customer service & support positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
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