Jobs at Melbourne Park (Now Hiring) — 3 open

Fan Hub Manager
Melbourne, VIC
Fixed-Term Contract (12 months) – Full-time

ABOUT US
Melbourne Park is an iconic, multi-venue, world-renowned precinct that delivers hundreds of diverse sport, entertainment, and community events each year, including one of only four tennis Grand Slams in the world – the Australian Open. Melbourne Park includes Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park and Centrepiece.

Set to open in August 2026, the Melbourne Park Fan Hub is an exciting new destination designed to enhance the visitor experience, offering ticketing support, merchandise and event information in the heart of the precinct.

ABOUT THE ROLE
Reporting to the Fan Hub Project Manager, the Fan Hub Manager is responsible for the overall planning, delivery and day-to-day operation of the Melbourne Park Fan Hub.

Leading a team in a fast-paced event environment, you will oversee retail operations, workforce management and service delivery, while building strong relationships with venue partners, merchandise suppliers and internal stakeholders. You will play a key role in bringing the Fan Hub experience to life, ensuring guests receive exceptional service and support throughout their visit.

This is a fantastic opportunity for an experienced retail and operations leader to shape a new customer-facing role and contribute to some of Australia's most significant sport and entertainment events.

WHAT YOU’LL FOCUS ON

• Lead the planning, delivery and day-to-day operation of the Melbourne Park Fan Hub, ensuring smooth execution across all trading periods and event activity
• Oversee retail operations including inventory management, stocktakes, replenishment processes, sales reporting and visual merchandising standards
• Lead, develop and motivate a high-performing team through rostering, performance management and day-to-day leadership
• Build and maintain strong relationships with internal stakeholders, venue partners, merchandise suppliers and tenant club merchandise teams
• Deliver an exceptional fan experience by ensuring team members are equipped with current event and precinct information, providing customer support to guests
• Support customer flow and ticketing-related operations where required, ensuring efficient and positive guest experiences
• Maintain safe, compliant and welcoming environments for guests and staff while driving continuous improvement across Fan Hub operations

WHAT YOU’LL BRING

• Demonstrated experience in retail or merchandise operations within fast-paced, high-volume environments
• Proven experience managing stock control processes including inventory management, stocktakes, replenishment and loss prevention
• Strong leadership experience with the ability to build, develop and manage high-performing teams, including rostering and performance management
• Exceptional stakeholder management skills, with experience working collaboratively across multiple internal and external partners
• Strong commercial and retail acumen, with an understanding of merchandising, customer experience and operational best practice
• Excellent communication, problem-solving and decision-making skills, with the ability to remain calm and solutions-focused under pressure
• Strong analytical and reporting capability, with a focus on continuous improvement and operational excellence
• A passion for delivering outstanding fan experiences and creating memorable moments for guests

WHAT WE OFFER  
To deliver world-class events with world-class customer experiences – for every person, every event, every time – we believe in fostering working environments that support our staff to thrive both personally and professionally.  

If you want your next professional experience to help you master new skills, build meaningful relationships, and contribute to unforgettable events on a 42-hectare precinct in the heart of Melbourne, apply now – we can’t wait to meet you!  

• Ongoing Learning & Development opportunities  
• Hybrid working arrangements to help you balance work and home responsibilities  
• Leadership coaching and development available for all team leaders  
• Generous paid Family & Carers leave scheme, including a staggered return to work plan and check-in days  
• Free 24/7 safety, wellbeing & medical support for employees and families through our holistic care platform, Sonder  
• Access to free event tickets through team member ticketing programs, Tickets 2 U and Mystery Guest  
• Free onsite parking  
• Ongoing cultural awareness and inclusion education  

Applications Close: Monday 6th July 2026 

To apply, please submit a short cover letter alongside your CV detailing your interest, experience and alignment to the role and key capabilities required. 

You will receive an update on your application, whether you are successful or unsuccessful, via phone or email.  

Melbourne Park is an equal opportunity employer, and we want to ensure everyone can apply for this role. If you require any reasonable adjustments in order to participate in the recruitment process and/or to perform the essential functions of this role, you can contact the team at [email protected]. There will also be opportunities to discuss adjustments during the phone screen & interview process if shortlisted. 

Please note successful applicants will be required to undertake a pre-employment screening. This includes, but is not limited to, a National Police Check and Working with Children Check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result.  

Please note Melbourne Park operates a direct sourcing model, so we ask that agencies do not get in touch regarding this vacancy.  

Melbourne Park values the privacy of every individual's personal information and is committed to protecting personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic).

For all enquiries regarding this role, contact [email protected]. While we truly value your interest in our opportunities, please note that our recruiters may not be able to respond to individual LinkedIn messages.