Markham, Ontario, Canada · Hybrid
$111k–$138k/yr
SUMMARY The Director, Customer Experience (CX) is responsible for leading the strategic planning, development, and execution of customer experience programs across client accounts. This role ensures that all integrated f…
Skills: Customer Experience Strategy, Service Design, Voice of Customer, Project Management, Data Analytics
Markham, Ontario, Canada · Hybrid
$45k–$53k/yr
About The Role We are seeking a detail-oriented and service-driven Underwriting Assistant to support our in-house underwriting team within our National Dealership Program. This role is responsible for providing administr…
Skills: Underwriting Support, Policy Administration, Broker Operations, Customer Service, Microsoft Office Suite
Markham, Ontario, Canada · On-site
$17/hr–$18/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of a…
Skills: Customer Service, Inventory Management, Stocking, Attention To Detail, Time Management
Markham, Ontario, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Business Development, Client Service, Community Connections, Financial Advising, Investments
Markham, Ontario, Canada · On-site
$17/hr–$27/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's larges…
Skills: Customer Service, Cash Handling, Transaction Processing, Communication Skills, Adaptability
Markham, Ontario, Canada · On-site
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of a…
Skills: Customer Service, Inventory Management, Stocking, Attention To Detail, Teamwork
Markham, Ontario, Canada · On-site
$42k–$55k/yr
Who We Are At BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients wh…
Skills: Customer Service, Bilingual English and French, Microsoft Office, Data Entry, Time Management
Markham, Ontario, Canada · On-site
$22/hr
How would you like to work with one of the most prestigious and well-respected automotive groups? Join AWIN! We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centers in…
Skills: Administrative Support, Customer Service, Inventory Management, ADP/CDK, 180 Software
Markham, Ontario, Canada · On-site
$90k–$110k/yr
Job Overview This senior role owns the design, integration, and administration of the AWS cloud-based applications and infrastructure observability toolchain, Datadog, JIRA Service Management (JSM), and xMatters, driving…
Skills: Datadog, Jira Service Management, xMatters, Python, PowerShell
Markham, Ontario, Canada · On-site
$140k–$160k/yr
Summary/Objective The Director of Technical Operations is a senior IT leader responsible for the reliability, performance, and continuous improvement of API's internal technology environment. This leader oversees all asp…
Skills: IT Operations Management, Team Leadership, ITSM Administration, Microsoft 365 Administration, Identity and Access Management
Markham, Ontario, Canada · On-site
$17/hr–$18/hr
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of a…
Skills: Customer Service, Inventory Management, Stocking, Attention To Detail, Time Management
Markham, Ontario, Canada · On-site
$17/hr–$43/hr
Description What does it mean to join our TELUS family? Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof We are passionate about p…
Skills: Sales, Customer Service, Technology Solutions, Communication, Relationship Management
Markham, Ontario, Canada · Hybrid
$94k–$115k/yr
Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our…
Skills: Team Management, Sales Management, Commercial Insurance, Personal Lines Insurance, Coaching and Mentoring
Markham, Ontario, Canada · On-site
$18/hr–$18/hr
Location: Onsite – 95 Apple Creek Blvd., Markham Employment Type: Independent Contractor Hourly Rate: $18/hour Working Hours: 9:00 AM - 5:00 PM / 12:00 noon - 8:00 PM Language Requirement: EnglishRole Overview We are see…
Skills: Client Engagement, Solution Selling, Customer Service, Cold Calling, Upselling
Markham, Ontario, Canada · On-site
Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales,…
Skills: Over-the-counter sales, Commercial vehicle parts knowledge, SAP, Inventory management, Order processing
Markham, Ontario, Canada · On-site
Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales,…
Skills: Shipping, Receiving, Inventory control, Forklift operation, SAP
Markham, Ontario, Canada · On-site
Job Description WILL YOUR SHOES TAKE YOU TO A CAREER AT THE SHOE CO.? At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive…
Skills: Customer service, Sales, Product knowledge, Communication, Teamwork
Markham, Ontario, Canada · On-site
$72k–$93k/yr
Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more tha…
Skills: Retail Management, Team Leadership, Sales Strategy, Profitability Management, Customer Experience
Markham, Ontario, Canada · On-site
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-cl…
Skills: Process Optimization, Lean Six Sigma, Change Management, Stakeholder Management, Value Stream Mapping
Markham, Ontario, Canada · On-site
Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Ch…
Skills: Customer service, Sales, Product knowledge, Cash handling, Inventory management
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Lead the strategic planning and execution of customer experience programs to improve user satisfaction and service performance across integrated facility management accounts. Oversee cross-functional teams to embed customer-centric principles and data-driven insights into service delivery and operational decision-making.
Requires strong expertise in CX, service design, and program management, with a proven ability to translate customer insights into operational improvements. Professional certifications such as PMP, Prosci, or CXPA are preferred or considered assets.
SUMMARY
The Director, Customer Experience (CX) is responsible for leading the strategic planning, development, and execution of customer experience programs across client accounts. This role ensures that all integrated facility management services, projects and initiatives are delivered through a customer-centric lens, driving measurable improvements in user experience, service performance, and occupant experience outcomes.
The Director, Customer Experience (CX) oversees the delivery of programs and projects that enhance end-user satisfaction, service accessibility, and effectiveness, while ensuring alignment with BGIS processes and client contractual requirements. This includes integrating experience data (voice of customer, service performance, occupant insights) into decision-making and continuous improvement initiatives. This role is also accountable for leading cross-functional teams, embedding CX principles into service delivery, and driving innovation across BGIS.
KEY DUTIES & RESPONSIBILITIES
Customer Experience Leadership
People Leadership
Change Management & People Development
Program & Service Delivery Management
Innovation & Continuous Improvement
Client Relationship & Business Development
Reporting, Insights & Performance Management
KNOWLEDGE & SKILLS
Licenses and/or Professional Accreditation
This is a regular, full-time position with a salary range of $110,770 - $138,463 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.
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BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments. - BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.
Offices: 4175 14th Avenue, Markham, ON L3R 0J2, CA · Level 15, 120 Albert Street,, Auckland, North Island 1010, NZ · 680 George Street, Level 36, Sydney, NSW 2000, AU · 140 Robinson Road,, #18-50, Singapore, Singapore 068907, SG · 78 Lyndhurst Terrance, 23/F The Workstations, Central, Hong Kong 0000, HK
There are currently 345 open customer service & support positions in Markham, Canada listed on Clera. New openings are added daily as companies post roles.
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