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Jobs at Indigo (Now Hiring) — 73 open

Indigo logoIndigo

Customer Experience Representative

Burlington, Ontario, Canada · On-site

Entry level$914K raised

Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more tha…

Skills: Customer Experience, Retail Sales, Visual Merchandising, Storytelling, Communication

Indigo logoIndigo

Customer Experience Representative - Sales

London, Ontario, Canada · On-site

$17/hr–$26/hr

Entry level$914K raised

Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more tha…

Skills: Customer Experience, Sales, Storytelling, Visual Merchandising, Customer Engagement

Indigo logoIndigo

Customer Experience Representative

Winnipeg, Manitoba, Canada · On-site

Entry level$914K raised

Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …

Skills: Customer Experience, Retail Sales, Visual Merchandising, Storytelling, Customer Engagement

Indigo logoIndigo

Customer Experience Representative - Operations

Saint John, New Brunswick, Canada · On-site

$15/hr–$16/hr

Entry level$914K raised

Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …

Skills: Inventory Management, Visual Merchandising, Customer Experience, Stock Replenishment, Product Processing

Indigo logoIndigo

Customer Experience Leader

Saskatoon, Saskatchewan, Canada · On-site

Entry level$914K raised

Company Description Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address. Dedicated to telling stories and creating experiences, Indigo is always looking for bright…

Skills: Customer Experience, Store Operations, Leadership, Visual Merchandising, Budget Management

Indigo logoIndigo

Indigo Innes - Customer Operations Leader

Ottawa, Ontario, Canada · On-site

$36k–$40k/yr

Entry level$914K raised

Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …

Skills: Customer Service, Team Leadership, Inventory Management, Omni-channel Sales, Coaching

Indigo logoIndigo

Customer Experience Leader

Winnipeg, Manitoba, Canada · On-site

$17/hr–$21/hr

Entry level$914K raised

Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …

Skills: Customer Experience, Store Operations, Leadership, Visual Merchandising, Budget Management

Indigo logoIndigo

Customer Experience Representative - Sales

Newmarket, Ontario, Canada · On-site

Entry level$914K raised

Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …

Skills: Customer Experience, Sales, Visual Merchandising, Storytelling, Product Curation

Indigo logoIndigo

Customer Operations Manager

Calgary, Alberta, Canada · On-site

$43k–$69k/yr

Mid level$914K raised

Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …

Skills: Customer Service, Team Leadership, Omni-channel Sales, Inventory Management, Performance Analysis

Indigo logoIndigo

Customer Experience Representative

CrossIron, Alberta, Canada · On-site

$15/hr–$19/hr

Entry level$914K raised

Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …

Skills: Customer Service, Interpersonal Communication, Active Listening, Empathy, Problem Solving

Indigo logoIndigo

Customer Experience Representative

Sherwood Park, Alberta, Canada · On-site

Entry level$914K raised

Company Description 5AM availability required WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it …

Skills: Customer Experience, Inventory Management, Merchandising, Retail Operations, Stock Replenishment

Indigo logoIndigo

Customer Experience Representative - Sales

Vancouver, British Columbia, Canada · On-site

$17/hr–$20/hr

Entry level$914K raised

Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …

Skills: Customer Experience, Sales, Storytelling, Visual Merchandising, Retail Operations

Indigo logoIndigo

Customer Operations Leader- Store Experience

Toronto, Ontario, Canada · On-site

$18/hr–$23/hr

Entry level$914K raised

Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …

Skills: Customer Service, Team Leadership, Sales, Operations Management, Coaching

Indigo logoIndigo

Customer Experience Leader

Stratford, Ontario, Canada · On-site

Entry level$914K raised

Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …

Skills: Customer Experience Management, Store Operations, Leadership, Visual Merchandising, Budget Management

Indigo logoIndigo

Designer, Paper & Packaging (6 months Contract)

Toronto, Ontario, Canada · On-site

$85k–$90k/yr

Senior$914K raised

Company Description A portfolio is required for this role. Please include a link to your portfolio or attach it with your resume. Indigo is a physical and digital place inspired by and filled with books, ideas, beautiful…

Skills: Graphic Design, Page Layout, Typography, Adobe Photoshop, Adobe Illustrator

Indigo logoIndigo

Junior Designer, Paper and Packaging

Toronto, Ontario, Canada · On-site

$60k–$65k/yr

Mid level$914K raised

Company Description A portfolio is required for this role. Please include a link to your portfolio or attach it with your resume. Indigo is a physical and digital place inspired by and filled with books, ideas, beautiful…

Skills: Graphic Design, Page Layout, Typography, Adobe Photoshop, Adobe Illustrator

Indigo logoIndigo

Assistant Designer, Graphics – Packaging (6 Months Contract)

Toronto, Ontario, Canada · On-site

$57k–$60k/yr

Entry level$914K raised

Company Description A portfolio is required for this role. Please include a link to your portfolio or attach it with your resume. Indigo is a physical and digital place inspired by and filled with books, ideas, beautiful…

Skills: Graphic Design, Typography, Page Layout, Adobe Photoshop, Adobe Illustrator

Indigo logoIndigo

Junior Designer, Sleep & Fashion Accessories ( 6 month Contract)

Toronto, Ontario, Canada · On-site

$60k–$65k/yr

Mid level$914K raised

Company Description A portfolio is required for this role. Please include a link to your portfolio or attach it with your resume. Indigo is a physical and digital place inspired by and filled with books, ideas, beautiful…

Skills: Adobe Illustrator, InDesign, Photoshop, 3D CAD Modeling, Technical Specs

Indigo logoIndigo

Customer Experience Representative

Ottawa, Ontario, Canada · On-site

Entry level$914K raised

Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …

Skills: Customer Experience, Inventory Management, Visual Merchandising, Retail Sales, Stock Replenishment

Indigo logoIndigo

Customer Experience Representative

Winnipeg, Manitoba, Canada · On-site

Entry level$914K raised

Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more tha…

Skills: Customer Experience, Inventory Management, Visual Merchandising, Stock Replenishment, Customer Engagement

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Showing 1–20 of 73

Indigo logo

Customer Experience Representative

Indigo

Burlington, Ontario, Canada • On-site

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  • Part-time
  • Posted 4h ago
  • ~40 hrs/week

Responsibilities

Create a welcoming store environment by engaging customers through storytelling and curated product collections. Maintain visual standards and contribute to a safe, joyful experience for both employees and customers.

Requirements

Previous specialty retail experience is preferred but not required. Candidates must be able to lift up to 40 pounds, remain mobile for extended periods, and work a flexible schedule.

Full job description

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo’s High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

 

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. 

This posting is for a current opportunity within Indigo.

WELCOME HOME

  • Department: Customer Service
  • Employee Type: Permanent
  • Full-Time/Part-Time: Part-Time
  • Compensation: up to CAD 17.60 - hourly
  • Related keywords

    RetailCustomer ServiceVisual StandardsSpecialty RetailBilingualismProduct PromotionCustomer EngagementInventory Handling

    About Indigo

    LinkedInVisit site

    Our Mission is to inspire reading and enrich the lives of booklovers.

    Industry
    Retail
    Company size
    1,001-5,000 employees
    Founded
    1996
    Headquarters
    Toronto, Ontario
    LinkedIn followers
    201,600
    Total funding
    $914K

    Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent à sa réussite. Nous croyons en l’importance des vrais livres, de vivre sa vie pleinement et généreusement, de faire preuve de bonté envers les autres et envers la nature, et nous pensons que toutes les histoires, petites et grandes, nous rassemblent. Indigo est le paradis des livres de notre clientèle, il est là pour les moments de joie et de découverte et lorsqu’on souhaite communiquer avec des personnes qui partagent notre passion de la lecture, notre foi envers les idées et notre désir de créer un monde meilleur et plus beau.

    Offices: 620 King St W, Toronto, Ontario M5V 1M6, CA

    BabyElectronicsand BeautyAudioPoint of SaleLifestyleE-CommerceRetail TechnologyAudiobooksChildren
    View all jobs at Indigo

    About Indigo

    LinkedInVisit site

    Our Mission is to inspire reading and enrich the lives of booklovers.

    Industry
    Retail
    Company size
    1,001-5,000 employees
    Founded
    1996
    Headquarters
    Toronto, Ontario
    LinkedIn followers
    201,600
    Total funding
    $914K

    Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent à sa réussite. Nous croyons en l’importance des vrais livres, de vivre sa vie pleinement et généreusement, de faire preuve de bonté envers les autres et envers la nature, et nous pensons que toutes les histoires, petites et grandes, nous rassemblent. Indigo est le paradis des livres de notre clientèle, il est là pour les moments de joie et de découverte et lorsqu’on souhaite communiquer avec des personnes qui partagent notre passion de la lecture, notre foi envers les idées et notre désir de créer un monde meilleur et plus beau.

    Offices: 620 King St W, Toronto, Ontario M5V 1M6, CA

    BabyElectronicsand BeautyAudioPoint of SaleLifestyleE-CommerceRetail TechnologyAudiobooksChildren
    View all jobs at Indigo

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