City of Spruce Grove, Alberta, Canada · On-site
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer service, Active listening, Empathy, Problem-solving, Communication skills
Welland, Ontario, Canada · On-site
$18/hr–$27/hr
Company Description Shift: Part-Time - 2 month contract Additional Requirements: Supervisory Experience Necessary Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email addre…
Skills: Customer service, Merchandising, Operations management, Leadership, Team management
Mississauga, Ontario, Canada · On-site
$17/hr
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer Service, Retail Operations, Merchandising, Inventory Management, Communication
Winnipeg, Manitoba, Canada · On-site
Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more tha…
Skills: Customer service, Inventory management, Merchandising, Stock replenishment, Product returns
Oakville, Ontario, Canada · On-site
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer service, Retail sales, Visual merchandising, Communication, Product knowledge
London, Ontario, Canada · On-site
$42k–$53k/yr
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Retail management, Strategic planning, Customer experience, Visual merchandising, Team leadership
Ottawa, Ontario, Canada · On-site
$17/hr–$22/hr
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer Service, Retail Operations, Inventory Management, Merchandising, Communication
Fredericton, New Brunswick, Canada · On-site
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer Service, Retail Sales, Visual Merchandising, Communication, Product Knowledge
Vernon, British Columbia, Canada · On-site
$18/hr–$20/hr
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer service, Inventory management, Merchandising, Retail operations, Communication
Hamilton, Ontario, Canada · On-site
$17/hr
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer service, Retail operations, Inventory management, Merchandising, Communication
Laval, Quebec, Canada · On-site
Description de l'entreprise À PROPOS DE NOUS Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent …
Skills: Customer Service, Sales, Retail Operations, Communication, Adaptability
Whitehorse, Yukon, Canada · On-site
$42k–$69k/yr
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Retail Management, Sales Generation, Team Leadership, Visual Merchandising, Customer Experience
St. Catharines, Ontario, Canada · On-site
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer service, Retail operations, Team leadership, Coaching, Sales generation
St. Catharines, Ontario, Canada · On-site
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer Service, Retail Operations, Inventory Management, Merchandising, Communication
Edmonton, Alberta, Canada · On-site
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Retail leadership, Inventory management, Visual merchandising, Operational efficiency, Team coaching
Dorval, Quebec, Canada · On-site
$20/hr–$22/hr
Company Description À PROPOS DE NOUS Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent à sa réu…
Skills: Merchandising, Customer Service, Operations Management, Team Leadership, Visual Merchandising
Toronto, Ontario, Canada · On-site
$110k–$130k/yr
Company Description Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books,…
Skills: Product design, UX design, Figma, Visual craft, Interaction design
Toronto, Ontario, Canada · On-site
$75k–$90k/yr
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Financial modeling, Data management, Expense forecasting, Labour planning, Retail analytics
Toronto, Ontario, Canada · On-site
Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more tha…
Skills: Merchandising, Operations management, Customer service, Team leadership, Visual merchandising
Whitehorse, Yukon, Canada · On-site
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer Service, Retail Operations, Inventory Management, Merchandising, Communication
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The Customer Experience Representative will engage with customers to provide prompt, professional service and resolve inquiries across multiple channels. They are responsible for documenting interactions, maintaining product knowledge, and collaborating with the team to improve the overall customer experience.
Candidates should possess strong interpersonal and communication skills with a focus on active listening and empathy. While prior customer service or retail experience is preferred, the role requires a problem-solving mindset, organizational capabilities, and the ability to work a flexible schedule.
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
We're looking for a Customer Experience Representative to join our dynamic team in Spruce Grove, Alberta.
In this role, you'll be the heart of our customer interactions, creating meaningful connections and delivering exceptional service that leaves a lasting impression. You'll combine genuine empathy with efficient problem-solving to ensure every customer feels valued and supported. This position offers the opportunity to make a real difference in customers' lives while contributing to a collaborative, inclusive work environment where your voice matters.
At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.
At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]
This posting is for a current opportunity within Indigo.
Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.
At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].
We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.
This posting is for a current opportunity within Indigo.
Our Mission is to inspire reading and enrich the lives of booklovers.
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent à sa réussite. Nous croyons en l’importance des vrais livres, de vivre sa vie pleinement et généreusement, de faire preuve de bonté envers les autres et envers la nature, et nous pensons que toutes les histoires, petites et grandes, nous rassemblent. Indigo est le paradis des livres de notre clientèle, il est là pour les moments de joie et de découverte et lorsqu’on souhaite communiquer avec des personnes qui partagent notre passion de la lecture, notre foi envers les idées et notre désir de créer un monde meilleur et plus beau.
Offices: 620 King St W, Toronto, Ontario M5V 1M6, CA
Our Mission is to inspire reading and enrich the lives of booklovers.
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent à sa réussite. Nous croyons en l’importance des vrais livres, de vivre sa vie pleinement et généreusement, de faire preuve de bonté envers les autres et envers la nature, et nous pensons que toutes les histoires, petites et grandes, nous rassemblent. Indigo est le paradis des livres de notre clientèle, il est là pour les moments de joie et de découverte et lorsqu’on souhaite communiquer avec des personnes qui partagent notre passion de la lecture, notre foi envers les idées et notre désir de créer un monde meilleur et plus beau.
Offices: 620 King St W, Toronto, Ontario M5V 1M6, CA
