Ottawa, Ontario, Canada · On-site
$43k–$69k/yr
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer Service, Team Leadership, Omni-channel Sales, Inventory Management, Visual Merchandising
Nanaimo, British Columbia, Canada · On-site
$17/hr–$20/hr
Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our Indigo, …
Skills: Customer Experience, Retail Sales, Visual Merchandising, Storytelling, Communication
Montreal, Quebec, Canada · On-site
Description de l'entreprise À PROPOS DE NOUS Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent …
Skills: Customer Experience, Retail Sales, Storytelling, Bilingualism, Visual Merchandising
Barrie, Ontario, Canada · On-site
Company Description Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all ha…
Skills: Customer Experience, Retail Sales, Merchandising, Inventory Management, Storytelling
Corner Brook, Newfoundland and Labrador, Canada · On-site
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer Experience, Inventory Management, Visual Merchandising, Retail Sales, Stock Replenishment
Toronto, Ontario, Canada · On-site
$60k–$75k/yr
Company Description Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books,…
Skills: Absence Management, Benefits Administration, WSIB Claims, Short Term Disability, Long Term Disability
Toronto, Ontario, Canada · On-site
$10k–$20k/wk
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer Experience, Inventory Management, Visual Merchandising, Retail Sales, Stock Replenishment
Toronto, Ontario, Canada · On-site
Company Description Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books,…
Skills: IT Support, Project Management, Vendor Management, Hardware Troubleshooting, Asset Management
Lakeshore, Ontario, Canada · On-site
$17/hr–$22/hr
Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more tha…
Skills: Customer Experience, Retail Sales, Visual Merchandising, Storytelling, Communication
Kingston, Ontario, Canada · On-site
$43k–$53k/yr
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Team Management, Visual Merchandising, Product Lifecycle Management, Operational Excellence, Sales Analysis
Calgary, Alberta, Canada · On-site
Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more tha…
Skills: Customer Experience, Retail Sales, Visual Merchandising, Storytelling, Customer Engagement
Winnipeg, Manitoba, Canada · On-site
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer Experience, Inventory Management, Visual Merchandising, Retail Sales, Stock Replenishment
Dorval, Quebec, Canada · On-site
Company Description À PROPOS DE NOUS Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent à sa réu…
Skills: Visual Merchandising, Inventory Management, Team Leadership, Customer Experience, Operational Excellence
Montreal, Quebec, Canada · On-site
Description de l'entreprise À PROPOS DE NOUS Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent …
Skills: Visual Merchandising, Inventory Management, Team Leadership, Customer Service, Operational Excellence
Charlottetown, Prince Edward Island, Canada · On-site
$17/hr–$21/hr
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in …
Skills: Customer Experience, Inventory Management, Visual Merchandising, Retail Operations, Stock Replenishment
Edmonton, Alberta, Canada · On-site
Company Description Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address. Dedicated to telling stories and creating experiences, Indigo is always looking for bright…
Skills: Customer Experience, Store Operations, Leadership, Visual Merchandising, Budget Management
Airport City, Alberta, Canada · On-site
$17/hr–$18/hr
Company Description À PROPOS DE NOUS Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent à sa réu…
Skills: Customer Experience Management, Store Operations, Team Leadership, Visual Merchandising, Budget Management
Toronto, Ontario, Canada · On-site
$70k–$84k/yr
Company Description Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books,…
Skills: Event Production, Project Planning, Budget Tracking, Stakeholder Management, Team Leadership
City of Langley, British Columbia, Canada · On-site
$69k–$87k/yr
Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more tha…
Skills: Retail Management, Team Leadership, Visual Merchandising, Inventory Management, Customer Experience
Markham, Ontario, Canada · On-site
$72k–$93k/yr
Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more tha…
Skills: Retail Management, Team Leadership, Sales Strategy, Profitability Management, Customer Experience
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The Customer Operations Manager leads a team to drive omni-channel sales and ensure a frictionless customer experience. They are responsible for managing store performance, inventory, and fostering a culture of employee growth and engagement.
Candidates should have 2-3 years of management experience in specialty or multi-unit retail and a preferred college degree. Physical ability to be mobile on the sales floor and a flexible schedule for evenings and weekends are required.
WHO WE ARE
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
OUR GUIDING PRINCIPLES
Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell Indigo’s products, promotions, and programs to our customers. They are responsible for the store’s omni-businesses, ensuring our customers have a frictionless shopping experience by identifying areas to improve and addressing gaps in store performance. They help create an environment and store culture that promotes employee engagement, growth, and development.
WHAT YOU'LL DO:
Functional
People
Cultural
WHO YOU ARE:
At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.
At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at
This posting is for a current opportunity within Indigo
Our Mission is to inspire reading and enrich the lives of booklovers.
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent à sa réussite. Nous croyons en l’importance des vrais livres, de vivre sa vie pleinement et généreusement, de faire preuve de bonté envers les autres et envers la nature, et nous pensons que toutes les histoires, petites et grandes, nous rassemblent. Indigo est le paradis des livres de notre clientèle, il est là pour les moments de joie et de découverte et lorsqu’on souhaite communiquer avec des personnes qui partagent notre passion de la lecture, notre foi envers les idées et notre désir de créer un monde meilleur et plus beau.
Offices: 620 King St W, Toronto, Ontario M5V 1M6, CA
Our Mission is to inspire reading and enrich the lives of booklovers.
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent à sa réussite. Nous croyons en l’importance des vrais livres, de vivre sa vie pleinement et généreusement, de faire preuve de bonté envers les autres et envers la nature, et nous pensons que toutes les histoires, petites et grandes, nous rassemblent. Indigo est le paradis des livres de notre clientèle, il est là pour les moments de joie et de découverte et lorsqu’on souhaite communiquer avec des personnes qui partagent notre passion de la lecture, notre foi envers les idées et notre désir de créer un monde meilleur et plus beau.
Offices: 620 King St W, Toronto, Ontario M5V 1M6, CA
