Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Ener…
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Part-time, Temporary
high school
Posted 44d ago
~24 hrs/week
Responsibilities
The role focuses on optimizing field staff schedules and resources to meet customer demand while handling escalations and service delivery. It also involves reconciling service transactions, managing cash balances, and providing general business support for inbound and outbound inquiries.
Requirements
Candidates must have a Grade 12 education and proficiency in MS Office and specialized scheduling software. Strong organizational, decision-making, and interpersonal skills are required to work in a fast-paced, pressure-filled environment.
Full job description
Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.
Job Title: Service Clerk – Part-Time (3-Months Temp)
Reporting To: Operations Manager Department: Operations
Location: Birchmount - Markham
Rate of Pay: $25.47 - As per collective agreement
File number: 3531
Hours of Work: 24 Hours Per Week – Monday to Sunday 7:00a.m. – 3:00p.m. OR 2:00p.m. – 10:00p.m.
The primary focus of this role will involve the ongoing optimization of area field staff (service, duct cleaning and plumbing) resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with field staff and management, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery of same day service and customer satisfaction.
Responsibilities:
Accountable for managing daily schedule by optimizing board set-up, utilizing rescheduling tools, managing changes in Technician availability (i.e. sick requests), notifying technicians of chargeable calls (including amount), driving productivity by reducing travel and pushing workload, meeting monthly maintenance numbers, identifying repeat calls and working with Field Manager to resolve customer escalations
Proactively manage chargeable calls including validating chargeable calls identified
Responsible for managing daily requests from Techs by modifying the board to accommodate delays, providing insight on customer service plans (as required) and acting as a support reference for techs
Required to handle unsuitables / escalations by managing customer requests for revised appointments (including parts) and resolving outstanding issues in queues
Responsible for the reconciliation of Service transactions which includes the validation of charges, correction of charges, balancing of cash draws, and processing of service transactions
Responsible for exceptions and error management through the review and processing of corrections related to outstanding error reports, filing of envelopes and red tags
Required to set the schedule (Subcontractors and CA techs)
Act as a courteous and friendly central point of contact for both internal and external customers.
Responsible for updating of records in applicable systems
Prepare BRIO reports as required
Coordination of appointment times for back ordered product, and sourcing of parts, with customer, manual dispatch or work as required, arrange courier delivery of parts or product as required
Provide customer quotes on installations
Analyze and interpret forecast and incoming-demand data, record forecast variance and resource allocation change information
General business support related to i.e. franchise afterhours, point of contact and follow up for call centre inquiries, responsible for handling of both inbound and outbound calls
Assist with escalations and priority call in a timely manner
Required to set-up the board for next day and schedule linked calls and responsible for identifying chargeable calls / code 22s for the next day
Proactively manage the board to maintain call availability for all call types
Advise Customers of changes to appointment times
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Ability to provide reporting and data analysis as requested by management
Achieve defined productivity and performance measures on a consistent basis
Undertake special projects and assignments as assigned
Other duties as assigned by management
Qualifications:
Customer focused with excellent interpersonal skills
Ability to effectively use ClickSchedule, GERS, Clarify & MS Office software programs
Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
Proven decision-making skills
Strong organizational skills
Capable of doing financial analysis to rectify variances
Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
Ability to maintain focus and work in a fast-paced, pressure filled team environment
Grade 12 education
Post-secondary education is an asset
Note: This position applies to UNIFOR Local 975.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
Related keywords
ClickScheduleGERSClarifyMS OfficeResource OptimizationField Service ManagementCash ReconciliationCustomer EscalationsDispatchBrio ReportsUNIFOR Local 975Home ServicesPlumbingDuct CleaningService TransactionsForecasting
Experts at heating, cooling, water heating, water purification, plumbing and electrical.
Industry
Consumer Services
Company size
1,001-5,000 employees
Headquarters
Markham, Ontario
LinkedIn followers
79,812
Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings. We take pride in continually striving to make a positive impact in the communities we operate in.
Enercare is a company that believes strongly in the health, safety and wellness of our people. It’s a place where careers are made. A place where people care about the communities we operate in, and who are inspired everyday by our purpose. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future.
Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.
Offices: 7400 Birchmount Rd, Markham, Ontario L3R, CA
Energy ConservationHVAC sales and serviceMeteringEnergy ManagementPlumbingand Water HeatingResidentialEnergy ManagementCommercialEnergy
How many Customer Service & Support jobs are open in Markham, Canada right now?
There are currently 345 open customer service & support positions in Markham, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Markham, Canada?
Companies currently hiring include Global Elite Consultants, Starbucks, Enercare Inc., TD, CAA Club Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Markham, Canada?
Yes — 92 of the 345 open customer service & support positions offer remote or hybrid work (45 remote, 47 hybrid).
How do I apply for Customer Service & Support jobs in Markham, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.