Luxembourg, Luxembourg · On-site
Company Description Broadcasting Center Europe (BCE) is a European leader in media services, system integration and softwaredevelopment in the areas of television, radio, production and postproduction, telecommunication …
Skills: Service Delivery Management, SLA Management, Incident Management, Stakeholder Coordination, ITIL
Luxembourg, Luxembourg · On-site
Company Description Broadcasting Center Europe (BCE) is a European leader in media services, system integration and softwaredevelopment in the areas of television, radio, production and postproduction, telecommunication …
Skills: Service Delivery Management, SLA Management, Incident Management, Stakeholder Coordination, ITIL
Luxembourg, Luxembourg · On-site
Join us as a Head of Client and Corporate Processing Managing operational escalations, disputes and risk, while leading process automation initiatives that streamline workflows and strengthen operational resilienceTake o…
Skills: Payment Operations, Stakeholder Management, Process Automation, Outsourcing Regulations, Facilities Management
Luxembourg, Luxembourg · On-site
Company Description Broadcasting Center Europe (BCE) is a European leader in media services, system integration and softwaredevelopment in the areas of television, radio, production and postproduction, telecommunication …
Skills: Customer Support, Incident Management, Troubleshooting, Identity and Access Management, Ticketing Systems
Luxembourg, Luxembourg · On-site
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our busin…
Skills: Fund Accounting, Client Relationship Management, UCITS, Risk-Based Review, Financial Analysis
Luxembourg, Luxembourg · On-site
Company Description Broadcasting Center Europe (BCE) is a European leader in media services, system integration and softwaredevelopment in the areas of television, radio, production and postproduction, telecommunication …
Skills: Service Delivery Management, SLA Management, Incident Management, Stakeholder Coordination, ITIL
Luxembourg, Luxembourg · Hybrid
Overview Are you interested in working for an outstanding global investment firm and looking to take the next step in your career in Finance? Want to become an expert in and build a career advising clients on financial m…
Skills: Relationship Management, Financial Advising, Portfolio Management, Client Service, Capital Markets Knowledge
Luxembourg, Luxembourg · On-site
Description de l'entreprise Depuis 1984, Claudie Pierlot parcourt le monde et enrichit son univers au gré de nouvelles escales. Mi-vestiaire, mi-manifeste, le studio parisien décline sa folie douce en prêt-à-porter, maro…
Skills: Sales, Customer Service, Merchandising, Stock Management, Team Management
Luxembourg, Luxembourg · On-site
Your role & work environment You contribute to the operational credit processes of ING Luxembourg by ensuring the accurate, reliable and timely execution of credit files across Retail, Private and Wholesale Banking in li…
Skills: Credit Operations Management, Credit Documentation, Credit Facility Setup, Stakeholder Coordination, Administrative Rigour
Rcube Professional Services S.ALuxembourg, Luxembourg · On-site
Le Technicien de maintenance est garant de la satisfaction du client et du bon fonctionnement de son IT (tant sur les aspects techniques que logiciels). Il veille à ce que toutes les demandes du client soient satisfaites…
Skills: Technical English, Windows Systems, Networking, Written and Oral Communication, Analytical Thinking
Luxembourg, Luxembourg · On-site
Description de l'entreprise Chez Mama, nous estimons que nos collaborateurs sont notre première richesse. Quel que soit votre rôle, nous sommes tous là pour rendre l’expérience clients la plus inoubliable possible. Notre…
Skills: Sales Negotiation, Event Planning, Customer Relationship Management, Organization, Communication
Luxembourg, Luxembourg · On-site
Description de l'entreprise Chez Mama, nous estimons que nos collaborateurs sont notre première richesse. Quel que soit votre rôle, nous sommes tous là pour rendre l’expérience clients la plus inoubliable possible. Notre…
Skills: Commercial Mindset, Organization, Anticipation, Communication, Diplomacy
Luxembourg, Luxembourg · On-site
$3k–$3k/mo
Description de l'entreprise Hôtel alliant luxe à la française et gastronomie Italienne et locale raffinée Le Sofitel Luxembourg Europe est l'unique hôtel 5 étoiles du plateau du Kirchberg. Situé en plein coeur du quartie…
Skills: Customer Service, Luxury Service Standards, French Language, English Language, Italian Language
Luxembourg, Luxembourg · On-site
Description de l'entreprise Surplombant la vallée de la Pétrusse, le Sofitel Luxembourg Le Grand Ducal offre une vue exceptionnelle sur le quartier historique de la ville. C'est l'endroit rêvé pour vous plonger dans le c…
Skills: Mixology, Cocktail Creation, Customer Service, Inventory Management, Billing
Rcube Professional Services S.ALuxembourg, Luxembourg · On-site
Au sein d’une équipe de 15 personnes opérant en 24/7, vous assurez le monitoring et la supervision d’un environnement multi-clients, couvrant des environnements techniques hétérogènes (Windows, Linux, mainframe), ainsi q…
Skills: Monitoring, Incident Management, Windows, Linux, Mainframe
Luxembourg, Luxembourg · Hybrid
About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, fa…
Skills: Influence and Persuasion, Commercial Acumen, Client Service Delivery, Relationship Management, Strategic Planning
Luxembourg, Luxembourg · On-site
Task Responsibilities Accomplish the various tasks related to the service level agreements contracted by Cargolux, such as material transactions in support of the GATS SA. Process customer orders such as component Exchan…
Skills: Material Transactions, Order Processing, Inventory Management, Quotation Evaluation, MS Excel
Luxembourg, Luxembourg · On-site
Description de l'entreprise Pourquoi travailler chez Accor ? Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personna…
Skills: Front Office Management, Guest Relations, Leadership, Upselling, Opera Cloud
Luxembourg, Luxembourg · On-site
Description de l'entreprise Pourquoi travailler chez Accor ? Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personna…
Skills: Front Office Management, Customer Relationship Management, Leadership, Upselling, Opera Cloud
Luxembourg, Luxembourg · Hybrid
$39k–$42k/yr
At Salonkee, we're transforming the beauty and wellbeing industry with cutting-edge digital solutions that streamline operations and elevate client experiences for hair and beauty businesses across Europe. As a Customer …
Skills: Customer Support, Technical Troubleshooting, Relationship Management, CRM Proficiency, German Fluency
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Act as the primary contact for customers to align expectations with operational delivery and manage SLA metrics. Coordinate high-priority incidents and lead regular service review meetings to drive continuous improvement.
Requires a technical degree and 5-8 years of experience in service delivery or managed services, preferably within the media or IT sectors. Proficiency in ITIL principles and fluent English are essential.
Broadcasting Center Europe (BCE) is a European leader in media services, system integration and softwaredevelopment in the areas of television, radio, production and postproduction, telecommunication and IT.
With its extensive experience on the media market, our team provides high-quality services and will always findthe solution that matches your project and budget.
With more than 200 highly qualified and motivated people, BCE serves about 400 clients in various sectors,such as TV channels, radio stations, film distributors, producers, advertising companies, telecommunicationsoperators and public services.
BCE is part of RTL Group, leader across broadcast, content and digital.
As a Service Delivery Manager, you join BCE’s Customer Services Unit, where customer relationship, service coordination, media operations, technical delivery, and business priorities come together.
BCE operates in a multicultural environment and delivers highly technical media services, supported by strong IT, platform, infrastructure, monitoring, and operational foundations. This means that successful service delivery depends not only on technical understanding, but also on clear communication between customers and internal teams.
In this role, you help connect both worlds: you clarify customer expectations for technical and operational teams, and you translate operational or technical situations into understandable, professional communication for customers. You bring structure to incidents, service reviews, escalations, onboarding topics, and improvement actions.
By working closely with teams across BCE, you contribute to reliable media services, stronger customer satisfaction, and continuous improvement, while living BCE’s values of respect, collaboration, ownership, agility, and customer focus.
We Empower Digital Leaders.
We are Arvato Systems - and we live digitalization. As an international IT specialist, we support companies on their journey into the digital future - with expertise and real team spirit. Whether cloud, IT operations, or process integration: together with our customers, we develop innovative solutions that make a difference. What makes us special? Our in-depth understanding of the industry, strong technical expertise, and clear focus on our customers' needs. We listen, think, and act with foresight - always to make the digital world simpler, more efficient, and more secure. As part of Bertelsmann, we stand on the solid foundation of a German global corporation - and are building the digital world of tomorrow together with strong partners such as AWS, Google, Microsoft, and SAP. Follow us to learn more about digital transformation - and how we can shape it together.
Offices: Reinhard-Mohn Straße 18, Gütersloh, Nordrhein-Westfalen 33333, DE · Rheinstraße 99, Baden-Baden, Baden-Württemberg 76532, DE · Uhlandstraße 30, c/o RTL Audio Center Berlin GmbH Arvato Systems GmbH, Berlin, BE 10719, DE · Semerteichstraße 50-66, Dortmund, 44141, DE · Brook 1, Hamburg, Hamburg 20457, DE
There are currently 103 open customer service & support positions in Luxembourg, Luxembourg listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accor, Enovos Luxembourg, Arvato Systems, Deutsche Börse, SIXT, among others. Browse the listings above to see every active employer.
Yes — 18 of the 103 open customer service & support positions offer remote or hybrid work (0 remote, 18 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
