Customer Service & Support Jobs in Munsbach, Luxembourg (Now Hiring) — 5 open

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

We're currently looking for a Client Service Manager to support our growing operations in the Fund Administration department. This is a permanent role based in Luxembourg and comes with a favourable salary and benefits package.

As a Client Service Manager here are some of your key responsibilities:

• Review and oversight of Net Asset Valuation (NAV) calculation for a variety of Closed Ended fund structures, ensuring their accuracy and compliance with Apex procedures.

• Undertaking full responsibility of a client relationship regarding accounting deliverables

• Managing client queries throughout the lifecycle of the fund, from onboarding to ongoing operations, and coordination of issue resolution in collaboration with internal operational teams

• Arranging the production of accounting deliverables for a diverse portfolio of the company's clients (Regulated and unregulated structures such as RAIF, SIF, SICAV, SCSP, SiCAR under LUX GAAP/IFRS)

• Ensuring robust follow-up on audit processes, regulatory reporting, and adherence to Luxembourg laws applicable to fund administration.

• Preparing and/or assisting the operational teams in the preparation of complex calculations in accordance with the fund documentation

• Overseeing ancillary processes such as invoicing, payments & cash reconciliations.

• Involvement in the production and review of KPIs (internal or external), administration reports, and other similar deliverables.

To apply for this Client Service Manager role, your soft skills, expertise and experience should include:

• Minimum 5 years of experience in fund accounting and/or client service roles within the Luxembourg fund administration industry (experience with private equity funds is a strong advantage).

• Strong understanding of Luxembourg fund structures, regulatory framework, and accounting standards.

• Ability to multi-task, well organised and meet deadlines in a busy work environment

• Working knowledge of Investran and/ Efront is considered an advantage

• Ability to deal with complex waterfalls and performance fee calculations.

• Demonstration of strong interpersonal skills, encouraging open communication and teamwork.

• Outstanding communication skills, both written and verbal, with confidence in interacting with senior stakeholders.

• Fluency in English is required

• ACCA/ACA/CFA/CIMA/CAIA/MBA qualification is a plus

Please note that a background check will be conducted as part of the hiring process once a job offer has been made. In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record. This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.