Bertrange, Luxembourg · Hybrid
As a Client Success Manager, you play a critical role in establishing and maintaining long-term relationships with a portfolio of clients, ensuring they fully utilise fundcraft’s platform to achieve their operational goa…
Skills: Client success management, Project management, Fund accounting, Fund administration, Relationship management
Bertrange, Luxembourg · On-site
Unsere Mitarbeiterinnen und Mitarbeiter verstehen sich stets als Partner, wenn es um die Planung und Realisierung der Projekte unserer Kunden geht. Du bist Impulsgeber für Projektideen, vertrauter Berater bei der Umsetzu…
Skills: Sales, Customer Consulting, Project Planning, French Language Proficiency, Merchandising
Bertrange, Luxembourg · Hybrid
Company Description jobs.lu is a leading online job board in Luxembourg, dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the Luxembourgish job market, we have a key rol…
Skills: Customer Service, Email Communication, Phone Communication, English Fluency, French Fluency
Bertrange, Luxembourg · On-site
Nous recherchons une nouvelle collègue à durée déterminée, 16h/semaine, pour rejoindre l'équipe en tant que conseiller de vente. Qu'est-ce que nous vous offrons ? Salaire attractif Formation via la « Hunkemöller Academy …
Skills: Customer Service, Styling Advice, Sales, Teamwork, French Proficiency
Bertrange, Luxembourg · On-site
Lovisa est une enseigne spécialisée dans le secteur de la bijouterie fantaisie et accessoires. Avec une croissance d’une énergie contagieuse, notre marque Lovisa est présente partout dans le monde. Rendez-vous sur career…
Skills: Customer Service, Sales, Piercing Services, Inventory Management, Cashiering
Bertrange, Luxembourg · Hybrid
Location: Luxembourg Reports to: Managing Consultant Regular contacts: Clients, Services team, Support team, Product team About Multifonds Founded in 1995, Multifonds is a leading global provider of proprietary investmen…
Skills: Transfer Agency, Business Analysis, Multifonds Global Investor, SQL, Functional Specification Writing
Bertrange, Luxembourg · On-site
Stellen-ID: 154107 Unsere Mitarbeiterinnen und Mitarbeiter verstehen sich stets als Partner, wenn es um die Planung und Realisierung der Projekte unserer Kunden geht. Du bist Impulsgeber für Projektideen, vertrauter Bera…
Skills: Sales, Customer Consulting, French Language, Project Planning, Merchandising
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The Client Success Manager is responsible for managing client relationships, overseeing onboarding, and coordinating with internal departments to ensure seamless service delivery. They also drive process improvements and automation strategies to enhance platform utilization and client satisfaction.
Candidates must have a proven background in fund accounting or fund administration in Luxembourg. A digital-first mindset with strong familiarity with AI tools and exceptional project management skills are required.
As a Client Success Manager, you play a critical role in establishing and maintaining long-term relationships with a portfolio of clients, ensuring they fully utilise fundcraft’s platform to achieve their operational goals. Acting as the primary point of contact, you manage all client needs and inquiries, providing expert support and guidance. You also function as a project manager, coordinating client requests and directing them to the relevant expert departments, such as Transfer Agency, Fund Accounting, Compliance, and others, ensuring seamless and timely service delivery.
In addition to maintaining these relationships, you are responsible for onboarding new clients, guiding them through the migration process, conducting platform training, and ensuring a smooth transition. Your exceptional communication and project management skills, along with a strong understanding of financial services, allow you to anticipate client needs and deliver a consistently high level of service, ensuring long-term client satisfaction and success.
This position is based in Luxembourg and reports directly to the Head of Client Success.
Key Responsibilities:
Digital fund operations for the entire fund lifecycle. No spreadsheets. No shadow accounting. Just a competitive edge.
Your partner in digital fund operations. Founded in 2021, fundcraft is Europe’s premier provider of end-to-end digital fund operations for the alternative asset management industry. Its integrated product offering encompasses every aspect of the fund lifecycle, from fundraising and investor onboarding to daily operations, data management, and reporting. fundcraft’s digital platform offers an open, collaborative, and transparent operating system that centralises data, processes, and interactions into a single source of truth. This enables seamless collaboration among stakeholders—fundcraft delivery experts, asset managers, accountants, auditors, tax advisors, and depositary banks—on a unified platform. By combining cutting-edge technology with expert product delivery, fundcraft automates every aspect of fund administration, including transfer agency, accounting, and risk management, enhancing efficiency, transparency, and control throughout the fund lifecycle. As a CSSF-licensed AIFM and central administrator, fundcraft supports over 220 Luxembourg-domiciled funds for Venture Capital, Funds of Funds and Private Equity firms, representing more than €11 billion in commitments.
Offices: 12 rue des Merovingiens, Bertrange, L-8070, LU · Carrer de Santa Eugènia, 42, 1st floor, Girona, Catalonia 17005, ES
There are currently 7 open customer service & support positions in Bertrange, Luxembourg listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include HORNBACH Holding, Hunkemöller, Lovisa Accessories, The Stepstone Group, fundcraft, among others. Browse the listings above to see every active employer.
Yes — 3 of the 7 open customer service & support positions offer remote or hybrid work (0 remote, 3 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
