Esch-sur-Alzette, Luxembourg · Hybrid
Department : Sales | Location : Esch-sur-Alzette | Contract : 12-month fixed-term | Job Requisition N°19866 Your tasks • You provide support to CSC agents on quality issues and complex customer requests • You share accur…
Skills: Data Quality Analysis, Customer Service, Analytical Thinking, Report Preparation, Process Improvement
Esch-sur-Alzette, Luxembourg · Hybrid
Department : Sales | Location : Esch-sur-Alzette | Contract : 12-month fixed-term | Job Requisition N°19866 Your tasks • You provide support to CSC agents on quality issues and complex customer requests • You share accur…
Skills: Data Quality Analysis, Customer Service, Analytical Thinking, Report Preparation, Process Improvement
Esch-sur-Alzette, Luxembourg · Hybrid
Department : Sales | Location : Esch-sur-Alzette | Contract : 12-month fixed-term | Job Requisition N°19866 Your tasks • You provide support to CSC agents on quality issues and complex customer requests • You share accur…
Skills: Data Quality Analysis, Customer Service, Analytical Thinking, Report Preparation, Process Improvement
Esch-sur-Alzette, Luxembourg · On-site
Nous recherchons une nouvelle collègue à durée déterminée, 16h/semaine, pour rejoindre l'équipe en tant que conseiller de vente. Qu'est-ce que nous vous offrons ? Salaire attractif basé sur les barèmes de la commission p…
Skills: Sales, Customer Service, Styling Advice, Teamwork, French Language Proficiency
Esch-sur-Alzette, Luxembourg · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Windows Environment, Office 365, Mobile Device Support, ITIL, Incident Management
Esch-sur-Alzette, Luxembourg · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Windows Environment, Office 365, Mobile Device Support, ITIL, Incident Management
Esch-sur-Alzette, Luxembourg · On-site
Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everi…
Skills: Windows Environment, Office 365, Mobile Device Support, ITIL, Incident Management
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Provide support to CSC agents on quality issues and manage complex customer requests while ensuring data accuracy. Analyze exception cases, prepare internal reports, and participate in process improvement projects for CRM and digital platforms.
Requires a general secondary school diploma or significant experience, ideally with a background in customer service. Must possess an analytical mindset and fluency in Luxembourgish, French, German, and English.
Department : Sales | Location : Esch-sur-Alzette | Contract : 12-month fixed-term | Job Requisition N°19866
Your tasks
• You provide support to CSC agents on quality issues and complex customer requests
• You share accurate, valid and complete data to internal interlocutors related to customer satisfaction, sales processes, MaCo process and other related topics
• You collaborate with the Business Process Expert and participate in data quality activities to exchange, share, communicate the made observations
• You ensure regular analysis of all exception cases (BPEM, Contract Management, Welcome Letter, Goodbye Letters, SEPA…) to be processed manually
• You detect and assist in the correction of erroneous data
• You propose process improvements based on your analysis
• You participate in improvement projects and test sessions (CRM, Digital onboarding, Customer portal, NEDP- and MaCo-platform etc.)
• You prepare internal reports concerning different kinds of data (reading estimates, invoice adjustments, energy metering and instalment adjustments, BPEM cases by department, PDOC cases, network costs)
• You meet service level targets to improve and harmonize the level of service provided to our customers
• You ensure compliance to communication procedures, guidelines, and policies
• You regularly report to the Team Leader Data Quality on achievements and blocking points, challenges, and issues
Your profile
What we offer
“Together we build the future of Luxembourg’s energy transition”
For external applications, a recent copy of the police record will be requested if you are invited for an interview.
We empower progress. With our customers. With good energy.
Enovos is Luxembourg’s leading energy supplier and producer of renewable energy providing today electricity and natural gas to a wide range of customers, including industrial companies, SMEs, and private households. Enovos is also active on the markets in the Greater Region including Germany, France, Belgium and the Netherlands. As a positive energy leader, Enovos contributes in a fully committed and responsible way to the sustainable energy transition by establishing innovative projects in collaboration with key partners to produce energy from renewable sources, and by enabling customers to proactively harness the opportunities of the transition through better managing their consumption and producing their own energy. With its long-established team of experts and a strong network of professionals, Enovos stays abreast of the latest developments, including digitalisation & AI, smart applications, decentralised power production and mobility solutions.
Offices: 2, Domaine du Schlassgoard, Esch-sur-Alzette, 4327, LU
There are currently 7 open customer service & support positions in Esch-sur-Alzette, Luxembourg listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Enovos Luxembourg, everience Italia, Hunkemöller, among others. Browse the listings above to see every active employer.
Yes — 3 of the 7 open customer service & support positions offer remote or hybrid work (0 remote, 3 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
