London, England, United Kingdom · Hybrid
Primary DetailsTime Type: Full time Worker Type: Employee Client Manager Role Highlights London, with hybrid working Enhance your career in an exciting and ever-changing environment The Opportunity Our Client Engagement …
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Hybrid
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Lead relationships with large clients and brokers, overseeing delivery and acting as a point of escalation. Coordinate cross-functional teams to develop strategic client plans and align QBE's value proposition to drive growth.
Requires proven experience in high-profile roles supporting complex clients and strong technical insurance expertise in multinational programmes. Must be a confident communicator capable of leading cross-functional teams in a matrix environment.
Role Highlights
London, with hybrid working
Enhance your career in an exciting and ever-changing environment
Our Client Engagement Team are responsible for leading all aspects of QBE’s relationship with some of our largest clients and prospects across Europe.
We currently have an exciting opportunity for a Client Manager to join this growing team. We're interested in speaking to individuals who have the experience, drive and ambition to further develop our capabilities and value proposition.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Act as the visible leader for key clients and brokers, overseeing delivery, tracking performance and acting as a point of escalation
Lead cross-functional teams to develop and deliver strategic client and prospect plans, managing activity through to completion
Ensure a strong understanding of client and broker objectives, aligning QBE’s value proposition to drive growth and retention
Partner with Broker Distribution, Underwriting, Marketing and Bid teams to deliver consistent messaging and high-quality client materials
Embed and evolve a client engagement approach across European Operations, driving continuous improvement in client delivery
Manage client and broker feedback, identifying root causes and leading actions to enhance performance and relationships
Stay informed on market developments, using insight to maintain high standards and strengthen QBE’s competitive position
Contribute to strategic initiatives and projects that support broader business objectives
Proven experience in a similar, high-profile role supporting large or complex clients
Strong technical insurance expertise, with experience across non-conventional and multinational programmes
Confident communicator, able to simplify complex concepts and present effectively to senior stakeholders
Experience leading cross-functional teams across pitches, account planning, stewardship and client feedback
Comfortable in a matrix environment, building strong internal and external relationships and supporting colleagues to deliver value
Strong understanding of client, broker and market dynamics, with insight to shape and evolve client propositions
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
As well as the benefits below we also offer an extensive choice of other options to suit you!
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025:
To learn more about our achievements, click here
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
At QBE we’re driven by our purpose of enabling a more resilient future. QBE is an international insurer and reinsurer headquartered in Sydney, Australia, with local presence in 26 countries. We don't just see ourselves as an insurer, but a partner to our customers in helping to navigate uncertainty. We provide tailored solutions across commercial, personal, and specialty products, as well as risk management solutions to help individuals and businesses manage risks, build strength and embrace change. Whether it’s through our people, our deep expertise or our commitment to building strong relationships, we get to the heart of it. See our Terms of Use: qbe.co/2y7Ck4p See our Privacy Policy: qbe.co/3oa7gZB
Offices: 388 George Street, Sydney, New South Wales 2000, AU · 30 Fenchurch Street, London, England EC3M 3BD, GB · 28 Liberty St, New York, NY 10005, US · 1 QBE Way, Sun Prairie, WI 53596, US · 1 Wallich Street, #35-01 Guoco Tower, Singapore, 078881, SG
There are currently 2,327 open customer service & support positions in London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
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